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I am an absolute car nerd so finding somewhere that lives up to my expectations can be tricky as you would be hard pushed to find someone that knows more than me about cars. However, Matthew was very good, he was young and quite fresh to the job but he was helpful and got me everything I needed so I was impressed with him. His service was good, he wasn't pushy at all, he offered the options but didn't force them on me when I didn't want them which was nice - I did actually end up taking one of the options which was the warranty so he must be good at his job haha. The only thing I would say is that when I took the car away I would have liked a more thorough valet, with me taking such pride in my cars I like them to be pristine so it didn't quite meet my high standards. Overall though, it has been great and I really like my VW Polo!
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Ponko from Ponko in response to Lived up to my expectations
Thank you for sharing your feedback with us! We're thrilled to hear that Matthew provided you with excellent service and met your expectations in terms of knowledge and assistance. We appreciate your constructive feedback regarding the valet service and will certainly take this into consideration to ensure we continue to improve. Enjoy your VW Polo, and we look forward to welcoming you back in the future!
I got my Toyota Auris from Anthony at Ponko and he was really good and helpful! The car is running nice and everything is fine with it. When we collected the car it wasn't quite ready when we got there so we did have to wait but it was worth it as they made sure it was sparkling for us - I guess we were just too eager to take it away 😂
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Ponko from Ponko in response to Everything was fine
Thank you for your positive feedback! We're delighted to hear that Anthony provided you with excellent service and that your Toyota Auris is running smoothly. We apologise for the wait during collection but are glad it was worth it with the car sparkling when you received it. Enjoy your new ride, and we hope to see you again at Ponko!
Haydn was 10/10, he was really helpful and got me everything I needed. There was none of that traditional pushy sales techniques, it was just nice and relaxed and a lovely experience. I took my Toyota Aygo for a test drive and it all went well so I came back a week later and took it away and have just been pottering in it since and it has been great so far.
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Ponko from Ponko in response to Haydn was 10/10
Thank you for your glowing review! We're thrilled to hear that Haydn provided you with top-notch service and made your car-buying experience relaxed and enjoyable. It's wonderful to know that your Toyota Aygo is meeting your expectations and that you've been enjoying it. We appreciate your feedback and look forward to serving you again in the future!"
My Audi E-tron is my first experience with an electric car and so far it has been great, I am definitely impressed with it. My wife has a diesel car so when we are doing a longer commute we switch between the 2 but so far the E-tron is far superior to the diesel! I purchased the car completely online which was a no hassle process. Haydn at Ponko kept me updated at every step of the way as it was being delivered to Northern Ireland. There was a slight delay with the delivery due to a sensor issue that needed to be fixed but this was all sorted before it was shipped out to me.
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Ponko from Ponko in response to Far superior to the diesel 👍
Thank you for sharing your experience with us! We're thrilled to hear that your Audi E-tron has exceeded your expectations as your first electric car. It's great to know that it's performing well, especially compared to your wife's diesel car. We're glad that Haydn provided you with excellent service throughout the online purchase process and kept you informed every step of the way, despite the minor delay with the sensor issue. We appreciate your feedback and hope you continue to enjoy your E-tron!
James at Ponko was a really nice man, he took the time to treat me like a human being and gave me the time I needed which was really good. I work in Customer Service so I know how tricky it can be to manage customers so I just really appreciated the way he took care of me especially as I was early but it was no problem for him at all. He needs to be employee of the month! He helped me take my Honda out for a test drive which was great as I wasn't from the area so definitely would have got lost without him 😂 I am doing around 120 miles a week in it now and she is just such a lovely car!
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Ponko from Ponko in response to Good experience all round
Thank you for your wonderful feedback! We're delighted to hear that James provided you with exceptional service and made you feel valued throughout your experience at Ponko. It's great to know that he accommodated your needs and ensured you had a smooth test drive, even helping you navigate the area. We appreciate your recognition of his efforts, and we hope your Honda continues to bring you joy on your travels!"
Buying your first car can definitely feel overwhelming, but I had some good support from my dad and partner. The Audi A1 I purchased has been the perfect first car and has been so reliable for the drives I've been on so far, with me having no issues so far. The staff at the dealership were friendly and patient, taking the time to answer all your questions and really took the time to explain the paperwork.
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Ponko from Ponko in response to My first car purchase
Congratulations on your first car purchase! We're thrilled to hear that your Audi A1 has been the perfect choice for you, delivering reliability and enjoyment on your drives. It's great to know that our staff provided friendly and patient service, ensuring all your questions were answered and the paperwork was thoroughly explained. We appreciate your feedback and wish you many more enjoyable miles in your Audi A1!
I've already expressed to the team how happy I was with the service but I thought I would leave a review as well because of the amazing service. There were two cars I had my eye on. One was at this dealership and the other one was closer to me. Both were brilliant cars but what really sold me on the car from Ponko was Frederick because the way he interacted with me was amazing and it really stuck in the back of my mind how he treated me. Top marks for my Volkswagen Golf and for the customer service.
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Ponko from Ponko in response to I made the right choice
Thank you so much for your fantastic review! We're thrilled to hear that Frederick provided you with exceptional service and made your experience memorable. It's great to know that you chose our Volkswagen Golf due to the positive interaction and customer service you received. We appreciate your feedback and hope you continue to enjoy your new car from Ponko!
So far so good with my Mercedes-Benz A-Class, it's been a brilliant car and I'm sure it will be good for the next few years. 5 stars.
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Ponko from Ponko in response to 5 stars👍
Thank you for the great feedback! We're thrilled to hear that your Mercedes-Benz A-Class has been performing brilliantly for you. Here's to many more enjoyable years on the road ahead. Safe travels!
I'm around 4 to 5 weeks into driving my Ford Fiesta but the car has been fine (touch wood) and it drives lovely. I originally saw the car advised on Autotrader and that's how I ended up on Ponko's website. It was nice to see the large stock of cars they had online to choose from. After a short read of the description of the Fiesta, I was happy to head down to the dealership and view it in person. When I arrived at Ponko the car was perfectly described! Nothing took me by surprises, which made the trip worth it. I was told the car would have a fresh MOT before I came back to collect it and it come back with no advisories. So I drove away with a great car that I felt safe in.
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Ponko from Ponko in response to 4-5 weeks in
Thank you for sharing your experience! We're delighted to hear that your Ford Fiesta has been a great choice for you. It's wonderful that the car matched its online description perfectly, and that you felt well-informed and confident throughout the process. Enjoy your new ride, and if you ever need anything else, we're here to help!"
As things go I'm getting on well with my Volkswagen Passat. It was about a month ago since I got my new car but I think it was James who looked after me, who was nothing but polite and professional from start to finish. We were provided with lots of information about the car before/ during our visit to Ponko, which was nice to know he had the answers to our questions. When we went ahead with it, James sorted the paperwork out quickly and before I knew it, I was on my way.
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Ponko from Ponko in response to So far so good
Thank you for your feedback! We're thrilled to hear that you're enjoying your Volkswagen Passat and that James provided you with excellent service throughout your experience at Ponko. It's great to know that he was polite, professional, and knowledgeable, ensuring you had all the information you needed and making the paperwork process seamless. We appreciate your business and hope your Passat continues to bring you joy on the road!
Ponko - (Previosly Reed Autos) is Cambridgeshire's multi-award winning Car Superstore, with over 250 vehicles in stock ready for same day drive away or to be delivered to your door anywhere in the UK. We have a large variety of vehicles tailored to suit all budgets and needs, priding ourselves on our knowledge and innovation within the motor trade industry.
Our dynamic Sales Team are all finance specialists with access to avenues to suit everyone's credit scores. We insist on executing impeccable customer service, product quality and ensuring we provide you with a car you love and enjoy. Just take a look at our vast amount of outstanding reviews.
With an onsite Bosch Car Service preparation centre, we certify that our vehicles are prepared to the highest standard, allowing you to feel at ease when purchasing. That's what makes us Reed Autos.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 740 | |
Very Good | 178 | |
Average | 1 | |
Poor | 5 | |
Terrible | 5 |
Ponko
27 Royston Road
Cambridge
Cambridgeshire
CB22 6SE
Mon | 09.00 - 18.00 |
Tue | 09.00 - 18.00 |
Wed | 09.00 - 18.00 |
Thu | 09.00 - 18.00 |
Fri | 09.00 - 18.00 |
Sat | 09.00 - 17.00 |
Sun | 10.00 - 16.00 |
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