Matt E, May 2020
"Excellent professional service"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased my car at Prestige with ease, Service was excellent and communication was fantastic throughout the online process. Adam was very knowledgable and could answer all questions, would highly recommend them as a dealership if like me you were looking for that next dream car.
+0 Found this review helpful
Service from Prestige Cars Kent in response to Excellent professional service
Thank you for the great feedback!
Kind regards Prestige Cars Kent
Matt E, May 2020
"Excellent professional service"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased my car at ease with Adam at Prestige, great professional service and communication consistent throughout the online process. I was not left disappointed when the car arrived as was exactly as it was described, would highly recommend.
+0 Found this review helpful
Tom from Prestige Cars Kent in response to Excellent professional service
Hi Matt,
Thank you for taking the time to review your experience. Excellent news that Adam described the car perfectly and you took advantage of the online process. We'll make sure your kind words are passed to Adam!
Please let us know if we can be of any further assistance.
Prestige Cars Kent
ILHAN, May 2020
"Great "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Happy with my car.
+0 Found this review helpful
Tom from Prestige Cars Kent in response to Great
Hi Ilhan,
Thanks for your review! Great to hear that you are happy with your car - we wish you many happy miles!
Prestige Cars Kent
Matthew C, May 2020
"Fantastic company and love my new car :)"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Fantastic company and love my new car :) Helen was so helpful and communication was great. Even over a bank holiday and in the evening she was answering calls and helping make the purchase as smooth as possible. Thanks so much Helen!!
+1 Found this review helpful
Tom from Prestige Cars Kent in response to Fantastic company and love my new car :)
Hi Matthew,
Thank you very much for your kind words about our colleague Helen! We're so happy you love your new car and we hope you continue to enjoy it.
Best,
Prestige Cars Kent
Harriet, April 2020
"Quick turnaround time for my Audi servic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Quick turnaround time for my Audi service and a nice professional friendly team. Very respectful of social distancing.
+0 Found this review helpful
Tom from Prestige Cars Kent in response to Quick turnaround time for my Audi servic
Hi Harriet,
Thank you for leaving a review of your experience. We have set up both our service centre and sales site to accommodate social distancing regulations and we're so proud to now have both sites open as of 1st June 2020.
We hope to see you again very soon!
Prestige Cars Kent
S M, April 2020
"Great service "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would recommend prestige cars due to their professionalism which gives you the comfort you’re buying a car from people who you can trust, great range of quality used cars too.
+0 Found this review helpful
Service from Prestige Cars Kent in response to Great service
Thank you for the great feedback!
Kind regards Prestige Cars Kent
James H, April 2020
"Excellent service and great communicatio"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent service and great communication throughout the purchase of my new car. They even delivered it to my door free of charge.
+0 Found this review helpful
Service from Prestige Cars Kent in response to Excellent service and great communicatio
Thank you for the great feedback!
Kind regards Prestige Cars Kent
Martin, April 2020
"Perfect service experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Thank you Prestige Cars Kent for sorting out my car! Some idiots stole my catalytic converter and they sorted it straight away, no waiting for parts and was much cheaper than what I saw online. I work for the NHS so it was a great help to be able to drive to work today. Thankful
+0 Found this review helpful
Service from Prestige Cars Kent in response to Perfect service experience
Thank you for the great feedback!
Kind regards Prestige Cars Kent
J D, April 2020
"Terrible service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Terrible service would not recommend
+0 Found this review helpful
Service from Prestige Cars Kent in response to Terrible service
Good afternoon J.D, if you wish to discuss your experience further please send me details of your concerns to customercare@prestigecarskent.co.uk and I will be more than happy to look into this for you.
CP, April 2020
"Mis-sold - didn’t keep to their deal"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I wouldn’t buy from here again. You’ve been warned.
Very unprofessional, poor communication and not good to their word.
I agreed a deal with Helen G, £499 pcm, no deposit in on the car and the finance settled on the part ex. This deal was agreed and I put a refundable holding deposit on the car.
On delivery of the car there was a lot of issues getting the refund back, which took a further 10 days of not knowing if I would. They also delayed paying the settlement on the part ex meaning an additional payment left my account and made the settlement balance they paid less, effectively taking money that isn’t theirs. When I’ve complained about this I’ve been ignored.
They said they would send the long distance selling information as they took it back from me after the car was delivered however this hasn’t been sent back to me.
The sales rep also promised to send my private plates to put on the new car but no surprise this hasn’t been done.
I also noticed that for a car priced at £27177, this kept up by about £700 apparently for fuel... and their £192 admin fee. Not sure where they are buying fuel.. but it’s a con.
This is a very deceitful was of dealing with car sales, anything to sneak an extra few hundred pounds. Really bad communication between staff members, and Helen G who dealt with the purchase seemed not to know what was going on - so many mistakes were made, lots of back tracking. I wouldn’t have purchased the car on the deal that I’ve ended up with so feel like I’ve been conned by this company and quite frustrated. I have sent information to the motor ombudsman to record a failing in this business service.
Avoid at all costs.
+5 Found this review helpful
Tom Costin from Prestige Cars Kent in response to Mis-sold - didn’t keep to their deal
Dear Chris,
My name is Tom from the Customer Service department at Prestige Cars Kent. I tried to contact you yesterday regarding your experience but I have not had a reply from you. We would welcome the opportunity to discuss this with you over the phone or you can reply to my email sent yesterday.
Sincerely, Tom.
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