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The only day that I could do was a Sunday, Team very accomidating nothing was too much trouble. Exactly as described one owner, full service history!
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***** BUYER DISCRETION ADVISED ***** Purchased a 10 year old Vauxhall Astra (with 106,000 miles on the clock) from PSJ automotive in Sept 2019 the vehicle was advertised as being in 'Excellent Condition' and with a 'Full Service History' The vehicle didn't have any service history and neither was it in excellent condition. A warning light came on the day after purchasing the vehicle (initially I thought it was a service light so didn't report it for a couple of weeks when my local garage pointed out it was a warning light) for glow plug issues, the vehicle didn't drive smoothly and frequently stalled/idled roughly at slow speed. The fuel filter was full of debris (dealer's own mechanic changed this), the air filter when we (my own garage) changed it looked like it hadn't been changed for 3-5 years and the inside of the oil filter completely crumbled into pieces (my own garage said it was the worst state of any oil filter they had ever seen). Dealership asked me to take the vehicle back in several times, most visits resulted in nothing being addressed/fixed and I had to continually call/chase to get anything progressed. Eventually the computer socket where garages plug in their laptops to read error codes was fixed and the EGR valve was replaced (partially sorted out the stalling at slow speed/rough idling unfortunately despite many calls/emails/garage visits and trying to help the dealership by booking the car into a local garage near me (who the dealership instructed independently). The glow plug issue remains unresolved nearly 7 months after the time of purchase. Sometimes you don't see what garage managers/owners are trying to do until it's too late.....in this case the minute we hit the 6 months mark the dealer tried to claim that an issue that has existed for the last 6 months is a brand new issue and that he is able to offer no further support on the matter because he has 'fulfilled his legal obligations' (something both me and my solicitor don't agree with the dealership)......I expected better and if I had known the dealer was going to try and go down this route I wouldn't have let him stall the process on so many occasions and I would have kept on top of him more (6 weeks to not get an auto electrician sorted with a long list of excuses is one example). I would recommend to anyone dealing with PSJ to put all communication in writing/email so you have a record of what you send and also get written confirmation from PSJ on everything they say/claim.
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PSJ Automotive from (CLOSED) PSJ Automotive in response to Bad experience with PSJ Automotive
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I was so impressed by Analisa's customer service, she was so knowledgeable and helpful. Car from PSJ Automotive was excellent value for money!
My unlce recommended this garage. No pushy sales, really good choice of small cars, Loved the Corsa was able to take it for a long test drive, Very happy.
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We are a small family owned business with a conscientious outlook on sales and a focus on customer service. Our vehicles are HPI clear, VOSA milage checked and covered by the AA warranty. Our prices are checked weekly and we offer competitive part exchange valuations ensuring you leave our Tewkesbury based business a happy guest. At PSJ Automotive LTD we offer a wide choice of used cars and vans from a variety of manufacturers on a sales or finance basis.
Please do not hesitate to contact us today!
E: psj_analisa@yahoo.com
T: 01684 276177
M: 07951886189
PSJ Automotive Ltd, Cymbio Business Centre, Northway lane, Tewkesbury, GL20 8JG, just 5 minutes from Junction 9 on the M5.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2016
(CLOSED) PSJ Automotive
Cymbio Business Centre Northway Lane
Tewkesbury
Gloucestershire
GL208JG
Mon | By Appointment |
Tue | By Appointment |
Wed | By Appointment |
Thu | By Appointment |
Fri | By Appointment |
Sat | By Appointment |
Sun | Closed |
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