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Please avoid this dealership! Paul Lally pretends to be friendly, to put a deal through, but deeply UNTRUSTWORTHY with the follow up; I have purchased a car from them 1.5 years ago, and due to the pandemic it was delivered to my home. They failed to mention that the car had the engine light on( apparently all issues suddenly appeared during the delivery) Issues: Small but undisclosed issues with paintwork; Failing bulbs; All tyres leak(+ sensor constantly complain); Auto turn off doesn’t work; Previous MOT failures undisclosed before sale; 2nd key STILL missing(even though it's a 2week process to get a new one); they managed to misspell my name two different ways throughout the paperwork, even though they had all my documentation(but they never managed to fix it) I am still struggling to get them to make my 2nd key after 1.5 years, but they keep postponing me and not holding to their follow up dates. No issue whatsoever was fixed, even after 1.5 years, even though I insisted for months months and was ensured the car is in Volkswagen high quality standards and that the dealership would show me what a real Volkswagen standard customer care is. Can’t believe this is a Volkswagen quality dealership, I would revoke their trade rights if I could.
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Hi I brought my polo in for its forth service yesterday and was greeted by what I can only describe as a ray of sunshine, A service advisor called Christian Tembo. What an absolutely fabulous guy. Extremely friendly, helpful and efficient. A huge smile which could certainly brighten up any ones day - even though he then gave me a bill of £400 for my service and MOT. I was able to over look it .🤣🤣 He could not have been more helpful. If every garage had a guy like Christian waiting for your car to be serviced or collecting your courtesy car would be a much better experience. Hang on to him VW he’s a real asset to have on the team. I hope this feedback is shared with Christian as he gives 100% in his work. All the team were great but he was the service guy dealing with me. With thanks Lyn
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I bought a VW CC from Ridge way Oxford Volkswagen back in April. The service was OK but once thy found out I had pre arranged finance from else where their attitude certainly changed. They almost refused to do the deal unless I took the finance out with them. After speaking to the manager this was resolved eventually and now that I have the car nothing is wrong with it and I am happy with it. So I would still recommend them based on that.
Reviewer has confirmed their email address
Marshall Volkswagen Oxford Kidlington is an Franchise dealership that is based in Kidlington. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Marshall Volkswagen Oxford Kidlington
Oxford Motor Park Langford Lane
Kidlington
Oxfordshire
OX5 1RY
01865 566120
https://www.marshall.co.uk/volkswagen/contact-us/marshall-volkswagen-kidlington/
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