Had Major service , they charged me for items they reused, they offered their apology and said they will order the parts I have been charged for and will call me tomorrow when they arrive

Really really helpful. Used via hey car but Adrian went above and beyond to help and keep me updated through the whole process. Even checking once the car was delivered that I was happy with it. Thank you very much 100% recommend 5* company

From the moment I walked into the showroom in October 2021 and met Richard Fisher, the service I've received from Riverside has been exemplary. He answered all my stupid questions, then he trusted me with the keys to a Volvo XC40 and allowed me to just take it out by myself to see if I liked it. When I placed the order, I received an honest estimate about delivery times and I was kept regularly informed about any delays. I collected my new car on Friday - later than originally anticipated, but that's through no fault of Riverside's - there'd already been a pandemic to contend with when I ordered it, then a war kicked off where they make some of the parts so frankly, knowing the delays being experienced by some folks I know who have been waiting for new cars (mostly german ones), it actually arrived quicker than I'd feared. That wasn't the only welcome surprise though - it was so worth the wait. The car is fantastic in every respect. Once it finally arrived, Richard took the time to talk me through the features of the car and explained all the add-on services at length (but when I didn't need the extra protections, he wasn't pushy at all). He even paired the car up with my mobile phone and talked me through the Volvo App. Oh, and I must give a shout out to Vicky too, who looked after me a few days ago when I called in whilst passing and Richard was out. Everyone there is lovely and really helpful, the coffee's great and the showroom spotless - an absolute credit to the industry.

Met James at reception this morning very polite and courteous . The service on my car took approximately one hour. I was satisfied with the whole experience. Thankyou Riverside motors.

Bought a car from this dealer in December 2020 had it delivered which had only 6miles of fuel left in tank (nearest petrol station 10miles away)salesman told me that he would sort something out nothing ever happened now his manager won’t talk to me about it 3 months on very poor service wouldn’t recommend buying a car here

Purchased a new V90 in December 2018 which came with a three-year service plan. When the car was serviced in November 2018 it became apparent that Riverside hadn't put the service plan on the Volvo system so I had to pay for the service. Riverside acknowledged that it was their error and that they would (a) update the Volvo database and (b) refund the cost of the service. That was 2nd December 2019 and it's now late January 2020 and I've no refund and no confirmation that they've updated the Volvo database.

Saw a Volvo XC60 for sale and enquired about it through the Riverside Motors Volvo website. No response whatsoever, so I went to the dealership to see the car a couple of days later. Was approached by the salesman who said that the aforementioned car was sold recently. Didn't really offer me any alternatives, and seemed very awkward and standoffish which made me feel uncomfortable. Immediately I went to another dealership instead where I was treated far better. As a result, Riverside Volvo in Doncaster lost in a circa £20k sale.

Saw a car that I ended up buying. On test drive there was a sticker on the dash was informed awaiting a specialised service to remove. When i went to collect (after supposed valet) not only were kiddies feet marks on the back of drivers seat the sticker was still there. Complained and had an email "asking me to phone" to sort it out. Not them phone ME to phone. The manager supposedly did phone me but have NO record of my phone receiving missed calls. Issues were resolved quickly.