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After sale don't exist for this company
Good Service from this Garage, happy with the px price as well
We px our vehicle with them , really good price. Good garage.
Purchased a vehicle of salesman Harry, logbook wasn’t transferred vehicle wasn’t taxed also, i had to chase up after weeks. Very incompetent service. I was falsely advised numerous times. I wouldn’t recommend
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Don't buy from them unless you can view and test the vehicle first. Delivered a VW Golf that needed front and rear wipers replacing as they all shuddered and didn't clear the water (would have been an MOT failure). Continuing on that theme the rear tailgate struts creak and also need replacing. I paid to replace the wipers as it was a safety issue and was told tough luck about the tailgate as it's not covered under 3 months warranty, even though was defective when delivered. Never had a problem when buying a car previously, so will avoid in future
Reviewer has confirmed their email address
Was going to buy an Audi E tron, and they said they couldn’t provide their standard 3 month warranty on all cars. Called them as another customer and the same salesman said they provide the warranty on all cars! Then Jim was very patronising and rude with any questions we had and said “it did not make sense” to have a warranty from RW and explained about consumer law. So if after the 30 days something happens RW won’t be liable? Also asked for a price reduction to which Jim said a flat no. After pulling out of the deal Jim himself reduced the car by £1000 on auto trader! And to this date 3-4 weeks after it still hasn’t been sold, seems very fishy as all of their e trons have been heavily reduced but haven’t been sold yet. Very rubbish experience from start to finish. When I was going to buy the car, Jim said he couldn’t ensure the car was fully charged and that he would charge it “as much as possible”.
Reviewer has confirmed their email address
They completely wasted my time with promises that they had no intention of delivering. Untrustworthy company. Terrible service! From the experience I had, I doubt the good reviews are genuine!!!
Reviewer has confirmed their email address
just nowNEW I am really annoyed to be honest i rang up wednesday to book a viewing for this car i seen qashqai for saturday i paid £100 reservtion fee i told Jimthe sales person i should be there around 2ish and he turned around and said you need to be here for 2 othere wise i will not havetime seeing you So i drove 2and a half hours to arrive at 1.30pm i went in asking for Jim there where no welcome they didnt even offer me a seat jim asked for my driving licenceand said you have 10 min to a test drive thats it the car was nice i really liked it wanted to buy when i asked a few questions about the car he become aggressive arguementive and defensive PLEASE AVOID THIS FIRM I ASKED TO SPEAK TO SOME OTHER SALES PERSON HE SAID THERES ONLY ME I WAISTED 5 HOURS OF MY TRIP IN TOTAL AVOID FIRM AND JIM I will be complaining to boss also will be taking it furthier
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yas Khalifa in response to AVOID FIRM DISCUSTING SERVICE FROM JIM
I have spoken to rob manger who has listen to my concerns and has sorted all the problems out So overall all am happy now Going back to buy the car now top service
Had an enjoyable experience buying a car for my wife. Left to look car over and went for a test ride. Jim was available when required. Car handover was smooth and efficient. Very happy.
Reviewer has confirmed their email address
Selling my car to RW Cars couldn't have gone any smoothly. Nathan was super friendly, patient and made sure I was comfortable with the entire process. Would definitely recommend.
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RW Cars is an Independent dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
RW Cars
Unit 8 Prime Enterprise Park Prime Way
Derby
Derby
DE1 3QB
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