Mr Haq from Saga Cars in response to Bad cars

Dear Susan J Thank you for your feedback regarding your experience with the VW Polo. We value all customer input, and I’d like to address your concerns. Upon purchasing the car, you conducted a thorough test drive and inspection and confirmed your satisfaction with the vehicle. After your initial week of ownership, you mentioned a noise related to the timing chain. We promptly assessed the chain, confirming it was functioning normally, but in an effort to accommodate your concerns, we replaced it at your request. Subsequently, you raised concerns about the shock absorbers, which we also addressed despite our assessment indicating they were in good condition. We aimed to ensure your peace of mind and satisfaction. Following these repairs, you chose to take the car to your mechanic. After a few days, you requested a return, citing multiple issues. While we offered to take the vehicle back, we also requested reimbursement for the repairs carried out at your insistence. It’s important to note that you had the vehicle for over two months and did not return the V5 document during that time. We are committed to transparency and fairness in our dealings and were pleased to successfully resell the car without issues after your return. We regret that your experience did not meet your expectations, but we believe we acted reasonably and responsibly throughout this process. Thank you for your understanding. Best regards, Mr Haq Business Manager