Owner from Snelston Motors in response to Great service pleasant polite helpful

Thank you Shelia, we are glad you are happy with the service received during and after buying your beetle. All the best, Snelston Motor Co.

Staff in response to Recently bought a car Snelston Motors

Glad your happy with your new car and serviced received from us. See you again next time your after a new car. Many Thank's Snelston Motor Company.

Staff from Snelston Motors in response to Dreadful customer service - do not use

The car was purchased on the 10/03/2018 with 94,046 mile's. It is a 12 year old Peugeot 307 that only had Part Service History with no mention of the Timing Belt. You are failing to mention you haven't stated the correct mileage of the car now and the fact is has been used for motorway driving Monday to Friday since purchase by your son, with as you say you have a mechanic by trade in the family (Husband) surely they would say is there any record of the timing belt been done with the car's age and mileage that will be done in the car as it's the first thing people in general ask. You are failing to mention we have offered £300 towards repair cost's, which Trading standard's are aware of as we contacted them last week. If you want to take thing's further they have informed us to state we are willing to pay £300 towards the cost of repair's in writing to the court's. The car was £1195 your son wanted it for less with the 6 month's warranty which we have to pay for, so ended up agreeing a deal at £1150 with the warranty. As to Darryl saying "Warrantywise cover timing belt's" he in fact said speak to warrantywise and see what they say. He didn't state the cover them as we know they don't unless they have been changed to manufacture's recommendation's (With paperwork) and a part fail's then they will cover them depending on the level of cover. We have tried to be fair but Darryl struggled to even get a word in many time's on the phone with you and your husband. Even though you have put your son's name down on this review but you haven't on the other so we know who is really behind this. Many will disagree with your claim's of our aftersales that "we don't want to know", we help people out as much as possible with no problem's.

Marie Hunter in response to Dreadful customer service - do not use

Just for clarity re the Peugeot 307 bought 10/3/18, at least 8 valves to the naked eye are bent, the cam shaft pulley has sheared off and the timing belt snapped, this is going to cost upwards of £700 plus transport costs to repair based on the figures darryl quoted, we would be willing to accept £400 towards the cost of repairs, or to put towards a replacement car, this would then settle the matter.

Staff from Snelston Motors in response to Dreadful customer service - do not use

We have now settled the matter with the customer and have been told we shall get an updated review.

Staff from Snelston Motors in response to Good service. Very helpful.

Thank you for your review and we are glad we got it sorted out for you. You know where we are if you need any more help in the future. Many thank's Snelston Motor Co.

Snelston Motor Company from Snelston Motors in response to great customer service

Thank you and glad your really happy with your new car. Look forward to dealer with both again in the future. All the best Elaine and Dave from Brook, Darryl and Jack (Snelston Motor Co team).

Thomas Hunter in response to tom

Wish Id have seen this before I bought a car from here. Car 2 months old and needs new timing belt and other repairs that garage refused to repair. Trading standards involved but no matter what I wont let this go., Hope people read these reviews before buying. Dreadful