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Really struggle to say anything positive - car was fine but service was shocking. Do not listen to your needs and say anything to make you buy the car. After sales experience is no better either avoid at all costs.
We purchased a new X5 in December 2019 from Specialist Cars Stevenage. We absolutely love the car and would recommend our BMW X5 to anyone however what we strongly would not recommend anyone to do is to use Specialist Cars Stevenage. Our salesman Gary was fine during the sale process but as soon as we had an issue with the car after we collected it his attitude changed and he was at times quite rude to us. We spent 6 months trying to resolve the issue with Gary and his communications with us were very poor and not how you would expect to be treated as a customer. Buy a BMW but don’t buy one from here!!
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Recently purchased a BMW from Specialist Cars BMW Stevenage. I received a great service and was supported throughout the whole process by Lee W. Quick responses to all my queries and well knowledgeable to all services provided. I would recommend them to all.
I have had 3 BMWs in 3 years from Specialist Cars, Stevenage and have excellent relationships with the salesman, Gary. Great advice and help in making my last choice, an X5. But then it comes to servicing!! The high turnover of the service department’s front of house staff may indicate some issues and in my interactions they have lacked any depth of knowledge about cars let alone BMWs. I have caught them out on ‘vehicle inspections’ and the checklists they provide when ‘the work is done’! Brake measurements were incorrect when checked against other garages and shown the actual test done. This time, with my wife’s 118i I asked them to check the wipers as the rubber blades were coming apart and I was given the car back with ‘wipers ticked’ on the checklist only to find they had not changed them at all! The trust is this BMW service centre has diminished to the point I refuse to but another service pack and will take the car elsewhere!! It is doing nothing for BMWs reputation, a make I have been loyal to for 17years.
Reviewer has confirmed their email address
Recent 2nd service on 5 series. Service package was £500 and just checked alot of the car and changed oil and filters Report says more wear on front pads, but not a notice to change either set yet Had an issue with a stone caught in back brake and had to take to a local garage to check. All sorted. But back brake pads were very worn and 50% less than front! Complete opposite of the BMW report so no idea what they actually checked if at all! Phoned them, left message to call me back. Guess what... Nothing! Would not recommend them. For the money, poor value.
Very pleased with my knew car thanks to Derek Baker. Very knowledgeable dealer looked after me from start to finish, aftercare was brilliant would definitely recommend Derek Baker to look after you.
Reviewer has confirmed their email address
Terry Lazenbury in response to Great service
I agree Derek knows his stuff and is a nice chap to deal with.
Good morning Had my Blue Z4 M4.0 for over 5 weeks now , love the car ...but it's let down by poor service Still not got V5 which I am told is due to BMW Stevenage, so I can't use my Private plate Still not got the media book which comes with the car .. Sales rep just says ...no more in stock No follow up about the car .. Great car ..just buy your New Z4 from another dealership , there are some good BMW ones around Cheers Simon
Had the pleasure of dealing with Lee Wadsworth. Very relaxed and I we never felt pressured or obligated by Lee. He couldn’t have been more helpful and his knowledge of all the cars we looked at was brilliant! If you are interested in buying from this dealership give Lee a shout he’ll definitely look after you top chap! And the car is amazing!!! Thanks Lee.
What a brilliant experience at Specialist Cars Stevenage, as soon as we parked up we were greeted by Lee, an absolute professional and a lovely man to deal with. We picked a car, had a test drive, bought the car and collected it within a week, brilliant, but all thanks to Lee’s knowledge, help and patience.
Reviewer has confirmed their email address
Brilliant service from Specialist Cars Stevenage when I bought my new 1 series! Delivered in time, beautifully prepared, and an excellent and helpful handover. Top marks!!
Specialist Cars BMW Stevenage is an Franchise dealership that is based in Stevenage. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Specialist Cars BMW Stevenage
Arlington Business Park Gunnels Wood Road
Stevenage
Hertfordshire
SG1 2BE
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