32 reviews from our car dealer reviews community
Leave a review for Stoke Audi
Leave a review

32 reviews from our car dealer reviews community

Leave a review for Stoke Audi
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Q3, A3, Q3, A3! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm so glad Alex rang me when she did, she was doing a courtesy call and explained that the Q3 we currently owned had positive equity in it, I would have never thought that was the case, so it meant if we wanted to upgrade we wouldn't have to put anything down as a deposit, it was just a straight swap with nothing upfront. When I first started out driving Audi's I started with a Q3, then I changed to an A3, then I went back to a Q3 and now I've just upgraded to another A3. Its a brand new 23 plate A3, it is a brilliant, I am so happy with it and love everything about it. Alex is so lovely, her customer service is outstanding, she will bend over backwards for you and will always return emails and phone calls, great communication and organisation. I recommend visiting Alex at the Stoke branch if you are looking to get more information and a great deal on a new Audi.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Sharon from Stoke Audi in response to Q3, A3, Q3, A3!

Good Morning Debra, Thank you for your review. Great comments both for the new model A3 and Alex at Stoke Audi. We are very grateful for your time spent in providing this detailed review and we are pleased to welcome you back again to the Audi driving experience. Thank you once again for your repeat business. Sharon - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"A* service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I always but from Stoke Audi when I want a new car, I've always had next to new cars usually around 6 months old, but this time for the first time ever I have gone for a brand new Q5 and I am totally over the moon with it. Dan's customer service was fantastic, and the after sales has been brilliant too, I've had follow ups to check I'm happy and chance to ask any questions if I wasn't sure about anything. Just an over-all fantastic A* service.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Sharon from Stoke Audi in response to A* service

Good Morning Denise, Thank you for your review. Your comment's for Dan have been cascaded to him and we are delighted to receive your feedback. The new Q5 is a fabulous vehicle in the Audi range. Your detailed customer experience at Stoke Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Audi A3 lover! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This has got to be the 4th/5th Audi A3 I have had, and its certainly the best one yet! I love everything about the car, the drive, the comfort and the look of it. My old A3 was a 69 plate, and upgrading to a 23 plate has been such a difference, its such a lovely car. I have dealt with Alex at Audi a few times now and I must say her professionalism and attention to detail to immaculate - she is a fantastic saleswoman, and nothing is too much trouble for her. Since my recent A3 purchase - I've been back in contact with Alex and she is kindly helping my Husband find an A3 too! She has been really helpful with it, it will be a pleasure dealing with her again.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Sharon from Stoke Audi in response to Audi A3 lover!

Good Morning Louise, Thank you for your review. Great comments both for the new model A3 and Alex at Stoke Audi. We are very grateful for your time spent in providing this detailed review and we are pleased to welcome you back to the Audi driving experience. Thank you once again for your repeat business. Sharon - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Thanks to Alex :) "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I highly recommend Stoke Audi, in particular Alex - she was fantastic. Very informative and was able to answer all of my questions. I bought a Q3 and I am so pleased with the car, so far so good. I will be back to Alex when I am ready to upgrade the car.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Sharon from Stoke Audi in response to Thanks to Alex :)

Good morning Catherine, Thank you for your 5 star review. Great to hear you are pleased with your Audi Q3 and thank you for your kind words for Alex in sales at Stoke Audi. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Exceptional experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased the Audi RSQ8, and I must say, I am absolutely delighted with my choice. This car ticks all the boxes for me, combining elegance, power, and comfort in a remarkable package. First and foremost, the RSQ8 delivers on its promises of power and performance. Comfort is another area where the RSQ8 shines for both the driver and passenger. During longer journeys I find myself relaxed and enjoying the drive. The entire buying experience was a pleasure from start to finish. The salesman who assisted me, Dan, was exceptional. Dan's expertise and professionalism was second to none. The communication was strong and I was consistently updated on the progress and all expectations were met and exceeding. I couldn't be happier with my RSQ8, its a masterpiece. I thank Dan and the dealership for providing an exceptional buying experience.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Elizabeth Wainwright from Stoke Audi in response to Exceptional experience

Good Afternoon Eduardo, Thank you for your review. Your comment's for Mike have been cascaded to him and we are delighted to receive your feedback. The RSQ8 is a fabulous vehicle in the Audi range and your description is perfect. Your detailed customer experience at Stoke Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Elizabeth - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Thanks to Dan "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dan is a top bloke, really nice guy and happy to help with anything I asked.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Elizabeth Wainwright from Stoke Audi in response to Thanks to Dan

Good Afternoon Mr G, Thank you for your review and kind words for Dan. Your comments will assist others who are considering using Stoke Audi. Thank you for your purchase. Elizabeth - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Audi A5 purchase from Stoke Audi "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very happy with my A5, its brilliant. Its all being going well since the purchase. Thanks to Daniel the salesman who was very helpful.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Elizabeth Wainwright from Stoke Audi in response to Audi A5 purchase from Stoke Audi

Good Afternoon Robert, Thank you for your 5 star review. Great to hear you are pleased with your Audi A5 and for your kind words for Dan in sales at Stoke Audi. Thank you for your business. Elizabeth - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Highly recommended. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleased with my purchase. I would recommend in the future.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Elizabeth Wainwright from Stoke Audi in response to Highly recommended.

Good Afternoon Matthew, Thank you for your review. We are delighted to read you are pleased with your Audi purchase and we look forward to welcoming you back to the dealership in the future. Elizabeth - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Back to what I love "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had an RSQ8 a year or so ago and what a car it is! I wanted to swap it and try something new so I went for a Defender 110, and again a very very nice car, especially with the 5 litre engine behind it. I loved the car but after nearly a year I really missed the RSQ8 feel. I went on the hunt for one to explore options and finding one was very difficult to say at the least! At last I found the perfect black RSQ8 with Stoke Audi, it was exactly what I wanted. I very quickly got the Defender up for sale and left a holding deposit on the RSQ8 - I wasn't missing out on it. The sale was carried out brilliantly by Dan, the salesman I dealt with. Although I knew the car like the back of my hand, Dan still provided excellent information and detail. Dan was able to get the car prepared to the very best standard and ready for my collection within a day or two of first enquiring. I am loving being behind the wheel of it, and I don't think I will be looking swap to something else for a while now. The car is an absolutely machine, the performance is unreal, the interior is superb and lets be honest, its very easy on the eye! I couldn't be happier with my whole experience and would happily deal with Dan and Stoke Audi again in the future without hesitation.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Elizabeth Wainwright from Stoke Audi in response to Back to what I love

Good Afternoon Safeer, Thank you for your review. Great comments both for the RSQ8 and Dan at Stoke Audi. We are very grateful for your time spent in providing this detailed review and we are pleased to welcome you back to the Audi driving experience. Thank you again for your review. Elizabeth - Swansway Motor Group

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Very happy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very happy with my recent Q2 purchase, Daniel at the store was very helpful and provided excellent customer service.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Elizabeth Wainwright from Stoke Audi in response to Very happy

Good Afternoon Jonathan, Thank you for your review. Your comments for Daniel have been cascaded to him and your review will assist others who are considering visiting Stoke Audi. Thank you for your business. Elizabeth - Swansway Motor Group

Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Stoke Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
32 reviews4.8 out of 5 stars — Rated Excellent
Excellent
30
Very Good
1
Average
0
Poor
0
Terrible
1

Add Review

  • Submit new information
  • View 15 more dealership images

    Contact Information

    Address

    Stoke Audi
    Stanley Matthews Way
    Stoke-on-Trent
    Stoke-on-Trent
    ST4 4DD

    Get in touch

    01782 488199
    https://www.swanswaygarages.com/audi/contact-us/stoke/

    Opening times
    Mon 08.30 - 19.00
    Tue 08.30 - 19.00
    Wed 08.30 - 19.00
    Thu 08.30 - 19.00
    Fri 08.30 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    96%
    Percent of reviews responded to by this dealer

    Additional Information About Stoke Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Stoke Audi
    VAT Number: 823 8072 33


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more