Apologies Stratstone BMW Derby for "Wasting Your Time" SHORT VERSION Amends prices depending on audience up and down Don't return calls Not interested in assisting the customer Mislead customers claiming they have 5/5 customer review rating on trust pilot (really its between 2/5 and 4/5 depending which branch etc) Not got the time of day Even with a low trade in value I offered £115 less overall on a vehicle over £25,000 at which point I was insulted and I decided to walk away. Abuses communication rules (even if you opt out they change options) DETAILS I made an inquiry into a 420d Convertible over the weekend which was listed on Autotrader for £25,629. When I made the inquiry I purposely said no to most options of communication for any marketing etc. After I spoke to the sales guy I was advised by email these options had been changed. On the Monday I phoned the sales guy who was not available and didn't return the call so I drove over. He was in the office just not at his desk. Test drive was ok. Price on the vehicle was more than a £1,000 advertised. I was told prices change to often so sometimes out of date (needless to say put old price back on when I left - guessing who doesn't check Autotrader gets ripped off). I had mentioned I might look at a couple of other vehicles at other sites but asked him his thoughts on anything else suitable. Mentioned one vehicle but didn't appear interested in going through benefits of any other models etc. After walking around forecourt on my own I went back in to see him and suggested we have a coffee and discuss the numbers. He dismissed this and suggest I come back when I know what I want to pursue. I asked a question about payment options and departed (e.g can you pay that amount of money with a debit card). A coffee would have been nice given I have driven over and would have been a perfect opportunity for you sell me a vehicle. But sales guy obviously had better things to do. I had traveled 40 mins there and the same back. When I got back I left as message for him to call me to discuss trade in values. The sales guy new I was going away on Thursday morning and if I purchased this vehicle I wanted it ready before I went away. No call back. Phoned again mid-afternoon again no response. I got hold of the guy at 5pm. I asked for him to call me back at 6pm with the numbers having given him details of the vehicle to part exchange. Again no phone call back and I called twice after 6pm. I made it clear i had a window of around 20 minutes after 6pm but this was ignored. He offered £2200 for my vehicle (similar vehicles are being sold on Auto Trader for £3500 - £4000). I told him to call be back first thing in the morning and I would give him and answer. I wanted to discuss with partner and kids etc. Call came in at 11.45am (I am about to give up by this point). I offered £23,000 on top of my vehicle which was £69 less than his numbers (don't forget they might make £1,000 on my vehicle) plus they provide it with a tank of fuel. So roughly £115 less on a vehicle that is being sold for over £25,000. Not only did he say no (which is fine) he proceeded to talk to me like I was an idiot at which point I told him I wasn't going to purchase the vehicle. He then went on to tell me I had wasted his time........... I politely ended the call. Well done Zack I gave you every opportunity to sell me a vehicle. I doubt your going to make sales person of the week but at least everyone will know who you are and you won't be as stupid as to insult the next customer.

BE WARNED, not the dealership they use to be..!!!! I bought my 3rd car from here end of last year and have spent over £87k here on cars BUT it will be last from here. Something has obviously changed here and now you are just a number and no longer a prestige customer..! When i picked up my £35K 28 month old BMW APPROVED car, i was not happy with a few things one being alloys and tyres. They tried to get BMW to foot the bill but they would not pay up for new alloys so i said i was going to cancel the car but they swapped them in end but not tyres.! I was not happy about front tyres as they was bold on outer edge and had around 4mm in middle and after the used car manager promised me they was ok for many miles..!! 2000 miles later i took car into sytners Notts for a brake fluid change and they do a health check for you. I was advised my front tyres were shot and one was even perished and needed changing asap! After trying to get back in touch with them but they never return calls, i had to email the dealer principle,he promised it would be looked into but again after 10 days still no contact and another email was sent to him. Eventually the used car manager got back in touch after 2 months of sending him my 1st email saying as the car had more than the 3mm over 75% of the tyre it reached there standards, here is his quote "As confirmed by yourself and an independent 3rd party, when you took delivery of your vehicle the tyres on your car exceeded the BMW approved used car standards of 3mm of tread across the centre 75% of each tyre. On this basis Stratstone Derby will not be covering any costs relating to replacement tyres" Nothing about the perished tyre by the way. Now the real annoying thing is i have been receiving texts,emails and calls from them advising me my car needs urgent attention to tyres for last month or so ?? So when i contact them, i am told that when your car alloys were changed (2 weeks after purchase and about 200 miles done) it was noted your tyres was in poor condition and would need changing soon, so they made a note on there system to contact me early this year! SO BE WARNED, if they carnt get the warranty to pay they will not foot the bill and they are quite happy to take your money knowing that your tyres and i guess brakes are almost shot it, so check well before you hand over any money or even better go to sytners and get treated like you should. Also BMW UK have not done anything about this also and are very happy for them to sell APPROVED BMW'S that dont meet there so called standards of "as good as new" lol. Hope nobody else will have to go through this after reading my review.!!

Worse service that I ever experienced in UK! Terrible service - found a BWM on autotrader and wanted to buy red BWM convertible, so the Sales guy didn't even had to lift a finger to sell it and yet a month later I had to drop the sale as things were not moving!!! Couldn't even get an invoice to pay for the car. They don't respond to phone calls or emails while we paid deposit immediately! Maybe their business is so great that taking care of the customers is not a priority anymore and they are selling cars as hot pies. I should have relied more on facebook reviews warnings and not get involved with them at the first place. They ruined my birthday present - if I knew how they are we would have bought the car with other dealer!

Misled into expensive finance by this company ,I am still livid by their underhanded methods 5 years on. Do not buy from Stratstone BMW in Derby.

Through to call centres! no communication between staff at Stratstone Derby BMW! not interested in selling their car to me at all! difficult to negotiate a deal despite me having 20K to put towards a finance deal on a 60K car!!! Call back either didn't happen or took 4-5 hours over a 3 day period! Drove a 2 hour journey to find the actual car wasn't even on site and the storage was closed !! was told 3 times the car had a tow bar on it! only to find it actually hadn't !!! Staff lied about physically seeing the tow bar on the phone to me !