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Despite a friendly sales force I purchased a mercedes van in Sep 23. I month afterwards I needed to replace the battery and was promised this would be covered. They failed to respond. Today I was refused an MOT due to the fact that there was no service history regarding the CAM belt which had exceeded its life, a rusty oil filter and various other long term problems which should have been checked. Despite assurances they have failed to respond and as before do not answer calls. I should have checked more carefully and would advise any one purchasing a car from this dealer to ensure they take it to an authorised garage to be properly checked. They are not trustworthy I am sorry to say.
Reviewer has confirmed their email address
The worst experience of buying a vehicle totally untrustworthy.
Reviewer has confirmed their email address
Van master from Van Master in response to Deceitful dealer
Hi john Could you give us some more details if possible so we can give you a honest reply as we have no record of any complaint from a john Regards Van master
Hi i recently purces my luton van mercedes sprinter from VAN MASTER and I was very happy with them custom. They are very reliable people and please i will advice everyone to have a trust with this company. I have tried to many ather places but this people they helpe me to much. Thanks you Van Master
I have now purchased two Mercedes sprinter 313 dropsides from van master in bury st edmunds. I requested the second van to have the same spec as the first I purchased, so without fail Simon and Rob sorted the new bed, rear camera and led lights for the back. Really happy with what they have done. Will be back to get our next truck at the end of the year.
Reviewer has confirmed their email address
Purchased many vans from this company now, very helpful and knowledgeable, would highly recommend, thanks again guys
Reviewer has confirmed their email address
Really happy with my van. Both guys really helpful, (even essex Josh 😉) knew their stuff, I found them honest and not pushy at all. Would definitely buy another van from the Van Master.
Reviewer has confirmed their email address
Really happy with everything about this company couldn't recommend Van Master enough.
I bought a van over the telephone from Van master and when I arrived a few days later to test drive and conclude the deal I found that the van was even better than advertised. The efficiency and service received from the boys can only be described as 1st class. I will most certainly be back soon for another two vans. Thank you to all the boys for making my transaction a great experience. See you again soon.
I imported a 2013 van from Van Master Bury St Edmonds in Dec 2017 and specifically asked for particular attention be paid to cleaning. It arrived in NZ in a disgusting state inside and out, and as a result has cost me NZ$700+ for local wharf & inspection charges. I also asked for the van to be checked for damage but close investigation shows distinctly sub-standard repairs completed to somewhat hidden but structural components. Van Master has not responded to any communications from me on these matters.
Reviewer has confirmed their email address
I have had my Citroen Nemo for a year now since I purchased it from Van Master Bury St Edmund's. I must say how very pleased I have been with the van and especially Van Master, I have had a couple of small issues all dealt with quickly efficiently and promises kept a year on for a free service. Thank you, when the time comes I will happily buy again from Van Master and have also recommended them to interested friends. Thank you again and well done makes a very nice change. Mike Western, Woodbridge, Suffolk.
Reviewer has confirmed their email address
Van Master is an Independent dealership that is based in Bury Saint Edmunds. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Van Master
Barton Road Retail Park
Barton Road
Bury Saint Edmunds
Suffolk
IP32 7BE
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