Chris Barber in response to Just bought another car off Vista Value

My experience of vista value cars was terrible we ended up going to court on the 28th of June 2021 over a car they sold me as they refused me a refund on a car that had faulty brakes 11 day after we collected it. I won the court case and the Judge ordered Mr Keogh to give me my money back and pay my costs with interest. St Helens trading standards have removed vista value cars from the trading standards register for terrible customer service. When Colin and George came to collect the car it caught fire as the alternator had seized and they claim it drove with no problems.

Chris Barber in response to Brilliant service and very helpful too

My experience of vista value cars was terrible we ended up going to court on the 28th of June 2021 over a car they sold me as they refused me a refund on a car that had faulty brakes 11 day after we collected it. I won the court case and the Judge ordered Mr Keogh to give me my money back and pay my costs with interest. St Helens trading standards have removed vista value cars from the trading standards register for terrible customer service. When Colin and George came to collect the car it caught fire as the alternator had seized and they claim it drove with no problems.

Chris Barber in response to Brilliant

My experience of vista value cars was terrible we ended up going to court on the 28th of June 2021 over a car they sold me as they refused me a refund on a car that had faulty brakes 11 day after we collected it. I won the court case and the Judge ordered Mr Keogh to give me my money back and pay my costs with interest. St Helens trading standards have removed vista value cars from the trading standards register for terrible customer service. When Colin and George came to collect the car it caught fire as the alternator had seized and they claim it drove with no problems.

colin evans from Vista Value Cars in response to Not a pleasant experience

in response to your disingenuous review , we sold you a ford ka 2010 in july 2020 which was for your son , we put the car in for an mot at and independent garage were they fitted new tyres new rear brakes and a new battery for the mot , you asked us to store the car for a month while your son was waiting for a driving test , this we did for you , you picked the car up and drove 8 miles to your house without any problems from the brakes or battery , we then heard rom you 2 weeks later (a total of 6 weeks from buying the car ) saying you were not happy because the battery had gone flat and the brake was sticking and you did not think the battery was a new one , or the brakes were new , we offered you on 3 occasions the opportunity to bring the car back to the workshop so you could see these jobs were done , this you ignored , you sent us 2 reports from 2 mechanics in access of 4 months from the original mot , these reports were carried out outside a house , any qualified mot tester would find this impossible to do without a ramp or proper equipment , the cost of these so called reports were one at £20 and one at £35 , we went to court with you and refunded your money , , we asked you to contact us telling us were we could collect the car from , after 2 weeks we tried to call you on 5 occasions with no answer , you emailed us to tell us the car was outside an address on a car park , ( very inconsiderate , and unreasonable ) the car was driven back 8 miles to vista value cars by a fully trained mot tester and mechanic , who said that the brakes performed as they should , we put the car in for a new mot and are told that all it needs is a new rear exhaust at a cost of £60 , the battery has been recharged and checked and is fine , the brakes have been checked properly on a rolling road and are fine , the only true statement in your review , of which i am in complete agreement is that it has been a very unpleasant experience , but luckily Mr barber its only once in a blue moon we come across a customer like you .

George Keogh from Vista Value Cars in response to Awful

I am sorry to hear of your negative opinion of vista value cars , but I must point out that it is a very unfair review , considering you have had the car 12 months with no problems what so ever in that time , we sold you the car with a 12 months mot , and at that time the car passed with no advisories , as it did the year before , the reason for having an m o t test every year is so that the degree of wear and tear can be checked , also for any mot tester or mechanic to speculate on the degree of wear and tear 12 month prior is irresponsible if not impossible , and to expect any used car company or mot tester to predict the amount of wear and tear 12 months into the future is also unreasonable , a very important thing to also point out is that the car you bought from us is now 12 years old , it is very naive of you as a used car buyer not to expect to maintain a 12 year old car , sincerely G keogh MD

Colin Evans from Vista Value Cars in response to Good freindly service

Your welcome

George Keogh from Vista Value Cars in response to Avoid

we are sorry to hear you have had a problem with our customer after care ,we look into every complaint and do our very best to resolve any problems , if you could let us no which car it is that you purchased from us so we can see how we can help you , regards the vista team