Everything seemed to be going ok, we had set up payment for our second hand car, but when we arrived to collect it, they did not have the log book, so could not tax it! We were told it would take some time to resolve as they could not get hold of the previous owner to obtain the code from the log book, (although they'd had a week to sort these issues out) and we were offered the salesman's car to use in the mean time. It was then suggested that they could apply for a replacement log book which they did at the Post Office, but did not pay the £25 pounds as the salesman did not have any cash with him, so we payed for the tax and also a replacement log book! No goodwill gesture was offered, we even had to put fuel in the car! Needless to say, it took the sheen off what should have been an exciting experience of purchasing a car with this dealership.

Took my BMWX5 to BMW Wollaston yesterday the 7th of March 2020 and they told me that they couldn’t test my car because it needed 4 new tires Metal cord showing on every single tire I requested a video the video showed no signs of no cord Went to speak to the guy hadn’t put it back up on the ramp to show me the cord no cord showing cut a long story short They lied and tried to charge me £1060 for four new tires before they could Road test Now been to see another mechanic and there is nothing wrong with the tyers at all frauds is the only word form them please request video of anything they’re trying to charge you for because I’m finding out they do this to a lot of customers will not be using BMW what is that again I will definitely be taking them to court x

I had a fantastic experience with Wollaston, the sales team are professional and honest, did nothing but try to help and understand my needs to make recommendations, I spent a long time with the sales person and they were happy to spend as long with me as needed. I ordered my car on the Tuesday and collected 2 days later, perfectly clean and as described. I would have no hesitation in recommending them. I havent yet had to use the service dept but the entire place had a good look, seemed efficient and tidy, The cafe is nice too!

BMW Wollaston was recommended by my brother due to the excellent service he has from Tony Soto and Jason.Tony provided us with very professional service fully explaining how all the gadgets work on BMW .Superb gentleman full of knowledge and advice also after sales service was outstanding.Tony called after few days to see how we getting on with the car or if we had any questions.We will not hesitate to use Wollaston BMW again or recommend.If think Tony Soto deserves well above and beyond 5 * for great service .

I had just purchased a BMW through the Wollaston branch. I am very pleased with my car! I would like to especially thank Grant who made the whole process nice and easy for me, he was extremely helpful and patient.

Had an issue with a new car and was given a courtesy car that looked like it had been siting in a farm for the last 3 years, filthy both inside and out. BMW had told me that they had contacted head office only to find out that this was a lie and no issue had been logged. Head office had told me that i should't have to pay the £900 bill for an issue that was caused by BMW not fitting the correct parts for the car from new. The car has just turned 18 months old today. I will not use BMW Wollaston again. will go to MK or Barons at Bedford.

I've just bought a BMW 320d Sport tourer from Wollason Motors, and I found their assistant Prem D very helpful and informative. The car is a delight to drive, but I dislike the written manual. It's over complex, and clearly written by an engineer with very limited communication skills. Nevertheless, Prem has been helpful in talking me through the idrive system and has happily taken my calls when I need guidance on using the system. It's very reassuring to know I can call the dealership i.e. Prem when I need guidance.