We brought a car in April 2023. Upon driving it home I noticed a problem and contacted the dealer. He advised I just didn't know how to drive it. I still felt something was wrong so took it to the main dealer garage and paid for a diagnosis, they confirmed that the clutch was severely worn and there is an engine knock. Upon raising this with the dealer he refused to acknowledge it. I'm so lucky to have gone through Zuto, they took over dealing with the matter and even said how difficult the dealer was being. Zuto had to get the car recovered to the dealer because he refused, he then still refused that there was a problem even though the main Peugeot dealership have confirmed it. He finally gave in after legal action was threatened and finally returned the money but now the car is back up for sale. He said it had a full service history which it did not. He said it had an RAC check which it did not, it was a British car auctions check which is minimal. When the car was returned it was back up for sale and sold again without being repaired! False advertising and they are awfully rude to deal with. Avoid at all costs!

I brought a car with Zoom Auto through a 3rd party finance party. They advertised the car to be in good condition, road legal and all services are up to date. This was extremely false. From the moment I brought the car, there was endless issues with oil leaks, coolant leaks, the gear box and also the brakes were not road legal. When presenting these issues to Zoom Auto, as I have 6 months warranty, they gave very little support and only fixed an issue when the finance company would argue with them. Despite still being in the legal warranty, they refused to pay any more money towards the car when a problem a with the gear box happened and declared me to pay to get fixed myself, despite me already paying nearly £1000 for repair costs that they had refused to pay. Terrible customer service and they do not follow the legal rules after the Consumer Rights Act 2015.