200 reviews from our car dealer reviews community
Leave a review for National Car Hub
Leave a review

200 reviews from our car dealer reviews community

Leave a review for National Car Hub
Leave a review
"BMW 1 Series"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Please be aware of this company, my daughter bought a car off these people and within 3 weeks it broke down with a major drivetrain issue and oil loss, they eventually gave her a courtesy car which broke down less than 2 weeks after having it with a probable cause of a cracked engine block. It has now been 7 weeks and the car has still not been repaired and they are refusing a refund. Please avoid this place at all costs as having 2 cars off them and both were extremely dangerous and had major faults that looked like were known but botched up to pass on the cars. Update - Car still not repaired and all they have done in the 7-8 weeks is change an airflow sensor in response to the major drivetrain issue, have started court action this week to get the refund after they refused to give one. The company have had the car more than we have now. Update 2 - Court action successful and refund been offered, the car itself when we went yesterday wouldn’t start, the doors wouldn’t open, the battery was flat and they still had made no effort to repair it.Please please stay away from this company as we had a very dangerous and unroad worthy car from them and also the courtesy car broke down after about a week. All in all a very unprofessional company who were very rude and unhelpful throughout all the process which has been a nightmare. Will never use them again and hope this review helps other people.

Reviewer has confirmed their email address

+2 Found this review helpful
"Awful service"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Worst place I have ever bought a car from , lovely while they are taking your money , then when something goes wrong they don’t return your calls , have your car for weeks and it’s still not fixed !! Really wouldn’t recommend

Reviewer has confirmed their email address

+2 Found this review helpful
"Great Car and Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I purchased my first vehicle a VW Polo from NCH two years ago. The vehicle has served me very well. I was very happy with the service and the car that I went to upgrade at NCH. Again I was very impressed with the variety of stock and customer service. I found a Mercedes C Class which i purchased. I got a great deal on my Part ex and a fantastic finance deal. Highly recommend NCH. Thank you guys

Reviewer has confirmed their email address

+0 Found this review helpful
"Great experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I've had a great experience with national car hub, from start to finish staff couldn't do enough to help me they also kept me update during the preparation process I'm so happy will recommend to anyone

+1 Found this review helpful
"Happy happy happy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I'm soon happy with my new car,staff were super helpful from getting me an appointment same day all the way down to the day I collected staff were very helpful and patient

+0 Found this review helpful
"Happy customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I'm very happy with my new car from national car hub, staff were patient and professional while dealing with me

+0 Found this review helpful
"Fab"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Bought a car, the staff helped me get finance and I drove my new car away after a week

+0 Found this review helpful
"⚠️ Avoid at all costs ⚠️"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

⚠️AVOID THIS PLACE! ⚠️ Please take time to read this before considering buying a car from here (you'll thank me later.) They sell cars that shouldn't pass mots and are unsafe to be on the road. We bought 4 cars and 3 were unsafe, 1 had mould growing everywhere, 1 had suspension issues to the point where the wheel was about to collapse. I Had to wait 2 weeks for my car to be 'ready' that I paid for 2 weeks prior for, the body work was shocking after asking it to be repaired (they actually made it worse.) The engine lifted and shook when accelerating, brakes also shook the car when slowing down, the car wouldn't start in a morning due to glow plug issues yet non of this was picked up on a fresh mot or diagnostic machine or pre delivery inspection. I returned the car a day later to say I wasn't happy with it and had to wait another 2 weeks for a curtosy car. I got fed up of waiting almost a month for my car to be fixed and returned the car for a refund. I then found out they were selling my car which without my consent as I was still the owner and still had all documentation and log book and had to get trading standards and police involved as they were being awkward about giving me my refund. Finally 4 weeks later of numerous emails and phone calls only from my end I received the refund. The after sales is shocking and rude, when you go there with any issues you hear the staff slating customers and you can see and hear the staff talking about you in the offices, it seems like they don't have a clue what's going on, staff don't communicate and paperwork is everywhere, they were selling my part exchanged car for 30,000 miles less than what it actually had on the clock and they will try everything to avoid giving you an answer or even answering your email. Finally you will be there waiting for 4+ hours for a 10 minute chat so take some refreshments and snacks as they don't offer you any.

+4 Found this review helpful
"Poor customer service "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Bought a car on the 29/09 from national car hub, 1st impression customer service was good. I chose the car to be delivered to my house and that when the problem started. The car was not valeted as promised, there had a broken sight mirror, scratch on the passenger side and was told it will be fixed and painted but I received the car nothing had been fixed. Bought a Gen 3 leather kit and was missing in my car, I had to chase them for a long time and they kept lying the parcel has been posted. They can impress you to buy the car but once you make the purchase anything happens they don't care anymore:(

Reviewer has confirmed their email address

+4 Found this review helpful
"Brilliant Car Buying Experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Purchased a car from these guys and cannot fault the service received or the car. They had a big selection of cars including the Audis. Got a great deal on my part exchange and a competitive finance package. Thank you again for making the whole process simple.

Reviewer has confirmed their email address

+1 Found this review helpful
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Dealership Information

THE DEALER WITH A DIFFERENCE

Great Deals on Quality Used Cars in Aldridge

Over 500 Cars in Group Stock


Welcome to National Car Hub, your premier destination for exceptional savings on quality used cars. Located in Aldridge, we pride ourselves on being a specialist used car dealer dedicated to offering first-class customer service and highly competitive pricing.

At National Car Hub, we understand that finding the perfect vehicle is more than just a purchase—it’s a journey. That’s why we’ve curated a diverse selection of vehicles to cater to all budgets and lifestyles. Whether you're seeking a family-friendly SUV, a sleek sedan, or a practical hatchback, we have something to suit your needs. And if you don’t find exactly what you’re looking for in our current inventory, we can source it for you through our extensive network of dealers.

We make car buying easier with zero deposit finance options, nationwide delivery, and extended warranties. Our commitment extends beyond just selling cars; we provide comprehensive advice on vehicle maintenance and are always ready to offer personalised support. Our friendly staff are here to ensure you receive the guidance you need every step of the way.

At National Car Hub, our mission is to redefine your car buying experience. We strive to be the dealer with a difference, offering Great Prices, Great Vehicles, and Great Service. We invite you to visit our dealership in Walsall and discover for yourself why our customers trust us to get them on the road with the perfect vehicle.

Thank you for considering National Car Hub. We look forward to serving you!

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
200 reviews4.6 out of 5 stars — Rated Excellent
Excellent
128
Very Good
40
Average
1
Poor
8
Terrible
23

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  • Contact Information

    Address

    National Car Hub
    Chester Road
    Walsall
    WS9 0LS

    Get in touch

    01922 711570
    https://www.nationalcarhub.co.uk/

    Opening times
    Mon 09:30 - 19:00
    Tue 09:30 - 19:00
    Wed 09:30 - 19:00
    Thu 09:30 - 19:00
    Fri 09:30 - 19:00
    Sat 09:30 - 19:00
    Sun 10:00 - 18:00

    Dealership Statistics

    82%
    Would recommend this dealer to family and friends
    15%
    Percent of reviews responded to by this dealer

    Additional Information About National Car Hub

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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