21 reviews from our car dealer reviews community
Leave a review for Senior Cars
Leave a review

21 reviews from our car dealer reviews community

Leave a review for Senior Cars
Leave a review
"Brilliant garage, exceptional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Such an impressive garage. Christian was really transparent about the process, knowledgeable, helpful and patient throughout. He went above and beyond to ensure the sale went smoothly and he also makes a mean cup of coffee. Highly rated all round :) I'd highly recommend the garage and Christian's expertise to anyone.

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+1 Found this review helpful
"Amazing service couldn’t fault "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’m really impressed by senior cars, great service and the dealer was really helpful all round. Defiantly recommend!

"Let down by after sales service"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased my second car from Senior, good dealership, the car was very good, and looked in perfect condition,12 months warranty, sales team no problems. was very happy with purchase. Unfortunately, after a cold spell, about 10 months after purchase found paint blisters on bonnet where poor respray was carried out, Senior did take the car back, after usual not my problem not under warranty, they did kindly respray, this has now also failed, more paint blisters, after another cold spell, I did offer to help with costs but no money was exchanged. Was let down by poor aftersales services from this company.

"Great Honest Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I highly recommend Senior Cars, they are an honest dealer with great staff. I have never returned to a dealer, but I will be returning when I am next in the market for a car.

"Fantastic Dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tom Parker and all the team at Senior Cars, have restored my faith in dealing with a car dealership. I was really overwhelmed by my whole experience. When we arrived to view a car, Tom was helpful, knowledgeable and not pushy what so ever. He answered all of our questions and went above and beyond in making sure the car was perfect ready for me to collect, even staying a little bit later so I could collect the car. I really can’t fault Tom or Senior Cars, and in a day and age when customer satisfaction is at the bottom of other car dealerships, I have evidently found this to be at the top of Senior Cars priority list. I truly am one very satisfied customer and would highly recommend this dealership if you are looking at a new car, from a trustworthy and honest dealership.

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"Appalling car"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car in July from Senior Cars, had a few faults so they kept it to fix it, actually received the car In September took 8 weeks to fix a car (it actually had lots of faults) Had nothing but trouble with it since buying it, kept going in limp mode, dpf regeneration didn’t work and it was driven 50 mins on motorway, then turbo went, faulty from day one and never again will I buy or recommend this company. Traded the car in and not even had it a year. At least Mitsubishi garage were honest. We now have a car that works as it should.

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+1 Found this review helpful

Andrew Yates from Dealership in response to Appalling car

Hi Michelle / Russell, Thanks for taking time to leave the review. As we said, unfortunately a DPF is not a warranty item - we are always very clear that diesels need to have the correct journeys to clear them out. They are not covered on a new car, let alone an older car with almost 100,000 miles on it as they are affected so much by the type of use the vehicle has. If you look online, a lack of DPF regeneration can cause issues with your turbo - If you weren't clearing this out as often as it should, this is most likely the reason the turbo failed after a year of driving it. There was certainly no issues with the turbo when you had the vehicle. We did not keep the vehicle here for 8 weeks before you could have it, although admittedly we did have it for a fair while - we also gave you a courtesy car for free whilst you were waiting to take delivery of your new vehicle. The reason it took a while was that we noticed an issue with the timing chain on the vehicle. Rather than sending it out and hoping for the best, we stripped the vehicle down, identified the part that was not right and ordered a new one. This had to come from Japan (as you were told at the time) and we could not physically get it here any faster. To give you peace of mind, we also extended the warranty to 12 months free of charge. We also put it onto a higher level of cover than it should technically have been on for a car of the age / mileage. This again we to give you extra peace of mind. In the 12+ months since purchase, we have not heard from you until this latest issue with the turbo where you demanded we pay for a job that you had already had carried out and you were having an issue with the warranty company authorising the job. Instead of taking this issue up with them (with our help), you instead told us you were taking us to court and want your money back. We tried to explain all of the above to you at this time. I don't know the reason the part wasn't covered as you never did say, but again, I imagine it was the fact the car wasn't being ran properly to clear the DPF out which led to the turbo failure. I can 100% understand your frustrations - it is never nice when a car has an issue and it is very unfortunate that this happened. We wish you the best of luck with the new car. Regards, Senior Cars

"Terrible aftersales"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Such a shame that after finally purchasing my dream car I feel completely let down by the after sales service at Senior Cars. In March this year I purchased a 2 Series BMW convertible it was verbally agreed that although the car was not advertised with a wind deflector they would do there best to supply one as part of the deal. The car was supplied with a wind deflector and in June I tried to use it. Whilst doing this I could not fit it and discovered it was for an Audi. I called Senior cars and was told they would be back in contact. 4 weeks passed and I heard nothing so at this stage my father got involved and managed to contact the original sales man, he was vey apologetic and couldn't believe what had happened and that he would sort it as soon as possible. Another 4 weeks have passed my father has had to make contact yet again and they have now left a message saying the best solution would be to sell the Audi one on Ebay and use the proceeds to from the sale to buy a BMW one. So although the car was not advertised with a deflector they supplied one as part of the deal, Some how it was for a different make car. They then took over 8 weeks to come to a conclusion that the they where going to do nothing about it and never returned any calls, probably hoping a young 21 year old girl would just give up on trying to get the issue resolved.

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"Poor After Sales."
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a used BMW i3 from Senior Cars in early January 2019. On the day, the team I met were very helpful, checking through the car and promising to fix small issues found, such as a broken parcel shelf part, small paint scratches, and missing screws. They also bought a new charging cable for me which had been promised as included but was not to be found. Unfortunately, as soon as I paid the money and left the forecourt, nothing more was done. Despite regular follow up with the salesman responsible, nothing was done to fix the problems which were "no problem at all" prior to the actual handing over of money. It's been nearly 3 months, and despite regular follow up calls and emails to chase these small items, nothing whatsoever has been done. I would not recommend anyone to buy a car with Senior Cars, as they don't keep their word after the sale is done.

Toby Atley in response to Poor After Sales.

Since leaving this review, Senior Cars have responded and sent me most of the missing parts, though not the parcel shelf. William at Senior Cars has responded to me on my complaints and I'd like to change my rating as a consequence.

"Good service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Senior Cars were very helpful, a pleasure to do business with. Great car at a very reasonable price and good trade in price as well. Win win all the way.

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"Happy with the car"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am happy with my Renault G-Scenic from Senior Cars. I have had no issues with it and I have had it since august and it was in great condition when I received it. The car was a very good price and I would happily recommend this dealership.

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Dealership Information

Senior Cars is an Independent dealership that is based in Market Harborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

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Ratings
21 reviews4.1 out of 5 stars — Rated Very Good
Excellent
15
Very Good
1
Average
1
Poor
2
Terrible
2

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    Address

    Senior Cars
    Riverside Industrial Estate Rockingham Road
    Market Harborough
    LE16 7PT

    Get in touch

    01858 462117
    http://www.seniorcars.co.uk

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    Dealership Statistics

    71%
    Would recommend this dealer to family and friends
    9%
    Percent of reviews responded to by this dealer

    Additional Information About Senior Cars

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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