junction17 from Junction 17 Cars Grantham in response to Helping me resolve

Hi Luke, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear that although there were a couple of initial issues with the vehicle, the team has been able to get these resolved promptly for you. That’s exactly what we aim to do when anything isn’t quite right. We’re sorry to hear the vehicle wasn’t fully valeted to the standard you expected on collection and that the wing mirrors didn’t appear as expected for the ST model. We completely understand your disappointment, especially given the distance you travelled to collect the car. That said, we’re glad to hear the team has agreed to reimburse the costs to put things right and that overall the vehicle itself has been running well since. If there’s anything further you need, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Quick process

Hi Terry, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear everything went smoothly and that you were able to get in and out quickly, just as you wanted. It’s great to know you had a straightforward experience and that you’d be happy to return again. If there’s anything you need in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to BMW 2 Series Gran Coupe

Hi Stephen, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear everything was as you wanted and that you had a good experience at the showroom. It’s great to know you were able to take your time viewing the car, get a proper test drive, and that it was well prepared and presented nicely on handover. If there’s anything you need going forward, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Straightforward and easy process

Hi Alex, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear you love your car and that the process was straightforward and easy from start to finish. It’s great to know everything was turned around quickly for you over the weekend and that Bailey was able to answer all your questions and support you throughout. We really appreciate your five-star rating and your comments that there’s nothing you’d change. If you need anything in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Happy with the car

Hi Susan, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear you’re happy with the car and that it’s been smooth and reliable during your driving. It’s also great to know you found the staff friendly and patient while things were being arranged over the couple of weeks before purchase. If there’s anything you need in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Very very friendly

Hi Olga, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear you found the team very friendly and that there was no pressure from the staff during your visit. That relaxed approach is exactly what we aim for. If there’s anything you need in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Good Communication

Hi Thomas, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear you found our communication good and the team friendly and organised throughout your experience. We also appreciate your honest 4/5 rating — if there’s anything we can improve to make it a 5 next time, please don’t hesitate to let us know. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Thank you for the professionalism

Hi Danut, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear you were satisfied with your vehicle purchase and that you found our team professional throughout the process, particularly while any issues were being addressed. It’s good to know you felt supported and that everything was handled appropriately in line with the agreement. We really appreciate your five-star rating and kind words. If you need anything in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to 5

Hi Carol, Thank you for your feedback — we really appreciate your five-star rating. We’re pleased to hear you’re happy with your experience. If there’s anything you need in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Good communication throughout

Hi Andrew, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear you found the team good to deal with and that you were kept informed throughout the process. It’s also great to know the issue with the car was resolved for you, even at additional cost to us, and that everything has now been put right. We really appreciate your 4.5-star rating and your intention to return in the future. If you need anything in the meantime, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17