Daniel W, June 2026
"Almost Perfect !"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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I've never used a dealership before, always bought privately but I found Gary to be patient. He answered all my questions. Few weeks to getting the car whilst it was being prepped. After getting the car there are a couple of further issues which I’m going through the warranty for. I’m just waiting for quotes but I would return to them if they had the right car. I gave four stars as no one is perfect.
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Fiona from Phantom Motor Company in response to Almost Perfect !
Hi Daniel,
Thank you for taking the time to leave us your honest feedback.
We're delighted to hear that your first experience purchasing from a dealership was a positive one and that Gary took the time to answer your questions and support you throughout the process. Buying a vehicle is an important decision, so it's great to know you felt comfortable and well-informed.
We also appreciate your patience while the vehicle was being prepared prior to collection.
While we're sorry to hear that you've experienced a couple of issues since taking ownership, we're pleased that these are currently being handled through the warranty process. We hope the matter is resolved for you as quickly and smoothly as possible.
Thank you for your balanced and fair review. We appreciate your comments and are pleased to hear that you would consider returning to Phantom Motor Company in the future should the right vehicle come along.
We wish you many happy miles ahead and hope to welcome you back again in the future.
Kind regards,
The Phantom Motor Company Team
Gareth J, June 2026
"Good overall"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Enjoying the Land Rover Discovery from Phantom Motor Group, the sales process was alright.
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Julian G, June 2026
"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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I really like the Ford Ranger I got from Phantom, the whole purchasing process was excellent, I know they normally deal in higher end cars but the service I received was incredible, Gary was great!
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William F, June 2026
"Everything was good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
⭐⭐⭐⭐⭐
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Fiona from Phantom Motor Company in response to Everything was good
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience with Phantom Motor Company. Providing excellent customer service and quality vehicles is at the heart of everything we do, so it's fantastic to know we met your expectations.
Your feedback means a great deal to the entire team, and we truly appreciate your support.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
H, May 2026
"All round excellent experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Phantom and Gary in particular were great. Attentive service, incredible collection of cars. Love my new Urban Defender 💪
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David H, May 2026
"Breath of fresh air"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Everything is fine, no problems with anything. Jack was great, very knowledgeable for a young lad. Phantoms had a wide selection of cars and were local to me. I was after a BMW like the 430D, and I saw some on the south coast which were too far from me. I saw the one and Phantom and decided to have a look, fair to say I was well impressed. I initially wanted to collect it on the 1st however, Jack was going away and asked me to collect it on the 30th. This did make me have to pay a full month of tax for 1 day on the car however, Phantom had offered me some fuel to offset the cost. I will be coming back to Phantom in the future as Jack and the dealership were a breath of fresh air. Jack admitted when he didn’t know something and never lied to me.
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Ryan C, May 2026
"Already recommended my friend"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I was looking on Autotrader for cars when I came across Phantom Motor Company, that’s what made me get the Audi RS7 from there, my experience dealing with them was good I had zero problems and it was very straightforward, I’ve already recommended my friend to get a car from there
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Fiona from Phantom Motor Company in response to Already recommended my friend
Hi Ryan,
Thank you for taking the time to leave us such a great review.
We're delighted to hear that your experience with Phantom Motor Company was straightforward and hassle-free from start to finish, and that you're enjoying your Audi RS7.
It's especially rewarding to hear that you've already recommended us to a friend. Personal recommendations are one of the biggest compliments we can receive, and we're grateful for your trust and support.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your RS7 and look forward to helping you, your friends, and your family in the future.
Kind regards,
The Phantom Motor Company Team
Jack M, May 2026
"The Staff were great!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The VW Golf has been absolutely spot on! I was after a specific spec for the Golf and there weren’t many around, Phantom had one of them in stock. When I was looking at the cars over at the Phantom dealership they all looked good which gave me confidence. The staff were great, it was just a pleasure dealing with them, they made the overall process easy. I initially dealt with Alistair over the phone but he was off so i dealt with Lauren at the dealership, they were both great!
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Fiona from Phantom Motor Company in response to The Staff were great!
Hi Jack,
Thank you for your fantastic review.
We're delighted to hear that your VW Golf has been absolutely spot on and that we were able to help you find the specific specification you were looking for.
It's great to know that the quality of the vehicles on display gave you confidence when visiting our dealership and that the overall buying process was smooth and enjoyable. Providing a straightforward and hassle-free experience is exactly what we aim for.
We'll be sure to pass your kind words on to both Alistair and Lauren. We're pleased they were able to assist you throughout your journey and make such a positive impression.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your VW Golf and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Linzie W, May 2026
"Good experience"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Everything is fine with the Land Rover Sport. When I bought the car, it was advertised as not having a ghost immobiliser. After a couple of weeks, I got stuck as the ghost immobiliser activated and neither Phantom nor I knew the code. I got reimbursed by Phantom for having someone come out to remove it. However, overall I would recommend Phantom.
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Beau R, May 2026
"The sales process was easy to get sorted"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Jack was amazing, proper good. Everyone at Phanom has been really friendly and easy to get along with.
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