Kerry, April 2026
"Really efficient throughout "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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Ponko are very good. They were really efficient throughout; everything was really good. The diamond clean did have to get redone but that was the only thing.
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ponko from Ponko in response to Really efficient throughout
Thanks for your feedback. We’re glad to hear you found the team efficient and that overall everything went well.
We’re sorry the diamond clean needed to be redone, but it’s good to know that was sorted for you.
We appreciate you choosing Ponko and hope you continue to enjoy your car.
Karen, April 2026
"Renault Clio is beautiful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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The car is beautiful! We love it. I got recommended to Ponko by a friend who had a great time so I thought we would bring our selves to them. From start to finish, it was great. They managed to fit us in a slot and Philip even gave us a coffee which was generous.
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ponko from Ponko in response to Renault Clio is beautiful
Thanks for your feedback. We’re really pleased to hear you love the car and that your experience from start to finish went well.
It’s great that we were able to fit you in quickly and that Philip made you feel looked after during your visit.
We appreciate you choosing us and hope you continue to enjoy the car.
Mohammed, April 2026
"Vauxhall Corsa "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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Good experience with Ponko. Looking forward to see if I can buy another one from them!
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Bret, April 2026
"Jack was good "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
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It was mostly an average experience with Ponko. I am Happy with Jacks service; he is a good lad. However, I felt it was a bit awkward attempting to sort the brake pads and discs at the time.
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Ponko from Ponko in response to Jack was good
Thank you for your feedback.
We’re glad to hear you were happy with Jack’s service and that he looked after you well. We’re sorry to hear the experience around arranging the brake pads and discs felt a bit awkward — we understand how important it is for everything to be handled clearly and smoothly.
We appreciate you taking the time to share your experience.
Leo, April 2026
"Car runs very well"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
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All positives. Car runs very well, interior well kept and no mechanical issues. Only problem experienced so far is one tyre was quite bald at point of sale but we didn't notice until after purchase. This will have to be replaced soon, a little annoying.
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ponko from Ponko in response to Car runs very well
Thank you for your feedback — we’re really pleased to hear the car is running well and you’re happy with its condition overall.
We’re sorry to hear about the tyre issue and appreciate you bringing it to our attention. We understand how that would be frustrating after purchase, and we’ll take your comments on board.
Jennifer, March 2026
"Perfect!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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I don’t remember the name of the man who I dealt with on the day, but he was a very nice man. The customer service was very good, the staff were nice and there was also loads of coffee, as a whole it was perfect!
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ponko from Ponko in response to Perfect!
Thank you for your feedback — we’re really pleased to hear you had such a positive experience and that the team looked after you well. Great to know you enjoyed the service (and the coffee too!).
Jared S, March 2026
"Pleasant fella!"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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I’m quite happy with the Golf from them, I have no problems with it. I was looking at 3 different cars and Ponko had all 3 of them, I ended up choosing VW golf. After the purchase I’ve had to chase a couple of times to get a couple of documents (warranty & paint coating), but this is all sorted now. That said Adam the salesman was pleasant fella.
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ponko from Ponko in response to Pleasant fella!
Thank you for your feedback — we’re really pleased to hear you’re happy with your Golf and that Adam made the process a positive one for you. We also appreciate your note about having to chase the documents, and we’re glad to hear everything has now been sorted.
David C, March 2026
"Overall they're alright!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
We’re quite happy with the car. I’ve had a problem with the money transfer to purchase the car, as the bank automatically flagged the transaction. Other than that, we have had no hiccups or problems. The salesperson at Ponko took my wife for a test drive of the car and let us have a good look over the car.
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ponko from Ponko in response to Overall they're alright!
Thank you for your feedback — we’re really pleased to hear you’re happy with the car and that everything has been running smoothly since purchase. We understand how frustrating bank security checks can be, so we appreciate your patience with that. It’s also great to hear the team took good care of you during the test drive and viewing.
Charlotte R, March 2026
"Modern & upmarket"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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The dealership was very modern & upmarket, the guys were willing to chat. They guys didn’t do a lot of negotiation, but we came to an agreement in the end. I’ve had to replace the battery as it was the original, I haven’t contacted Ponko as it’s a wear and tear item. I’ve got the Ford Kuga from them as it was local to me and I wanted to test drive something of this size as I have previously driven a Mini.
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ponko from Ponko in response to Modern & upmarket
Thank you for your feedback — we’re really pleased to hear you liked the dealership and found the team easy to chat with. It’s great you were able to agree a deal and that the Ford Kuga has suited your switch from a smaller car.
We also appreciate you mentioning the battery — we understand your decision there and hope you’re now enjoying the car.
Paul K, March 2026
"Audi A1"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Generally speaking everything was very good, there was one exception which was the brakes. After two weeks of owning the A1 I had to bring it back as the discs and pads were worn out and needed replacing, which was unexpected as the car recently passed an MOT. Ponko perfectly fixed the issue for me and returned the car to me a day earlier. All the people in the dealership were fantastic. Sadly, due to the issues with the breaks I'd have to rate them a three but if it wasn't for this it would have been five.
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ponko from Ponko in response to Audi A1
Thank you for your feedback — we’re really pleased to hear the team looked after you well and that the issue with the brakes was resolved quickly for you. We understand how unexpected that must have been so soon after purchase, and we appreciate you highlighting it alongside the positive experience you had with the dealership overall.
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