Vicky K, February 2024
"Sharing the BMW "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Me and my partner share the BMW that we got from here. We both absolutely love it, and were happy we got it from here. The salesman was such a nice guy, we'd happily buy from here again, so we will keep our eyes peeled.
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Aftersales from Dealership in response to Sharing the BMW
Thank you for such wonderful review and for choosing Essex Prestige Vicky. We are absolutely delighted to hear that you and your partner love your BMW and that you had a great experience with our salesman. We appreciate your loyalty and your recommendation. We hope you have a fantastic driving experience with your BMW and we look forward to serving you again soon. 😊
Robert, February 2024
"Smooth operation!"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This company has a very smooth operation! You can tell that they are focused on good customer service and aftercare because I was always able to get updates regarding the progress of the car, and they took the time to answer all my questions. Great service.
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Aftersales from Dealership in response to Smooth operation!
Good morning Robert, Thank you for your choosing Essex Prestige; We are so very pleased to hear that you had a smooth and satisfying experience with us and that you appreciated our customer service and aftercare. We always strive to keep our customers informed and happy. Thank you for your amazing review - We hope you enjoy your new car and we hope to serve you again soon. 😊
Scott A, February 2024
"A1 Service 🥇"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've never visited a dealership where I've walked in and instantly knew it was a great quality dealership; it screamed quality. All of the cars were immaculate, and I enjoyed walking around the showroom to get a proper look at what they had in stock. I felt really relaxed when I was doing this because not one member of the team pressured me at any point. I finally came across this beautiful Range Rover Sport, and I had to have it!! Everyone who's seen the car has asked where I've gotten it from, and I didn't hesitate to tell them because this company is the mutts nuts. Ryan is an absolute legend, and he provided me with A1 service all the way through! There were no complications at all, and I look forward to coming back here for future cars. 50 stars out of 5*
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Aftersales from Dealership in response to A1 Service 🥇
WOW Scott, thank you for your fantastic review and for choosing Essex Prestige. We are overjoyed to hear that you had such a wonderful experience with us and that you were impressed by the quality of our cars and our showroom. We are glad that you felt relaxed and comfortable while browsing our stock and that you found your dream car in the Range Rover Sport. We appreciate your compliments about Ryan, who is indeed a legend and a great asset to our team, we will make sure we pass on your very kind words to him. We are grateful for your recommendation and your generous rating. We hope you have a blast with your new car and we can’t wait to serve you again soon. 😊
Fowzia O, February 2024
"BMW M4"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Personally, I don't know much about cars, so my partner came and viewed the car with me. He handled most of the process, like the paperwork, test drives, etc.. but I love my M4. I only use it on weekends, but it is amazing.
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Aftersales from Dealership in response to BMW M4
Hello Fowzia, We are happy to hear that you love your M4 and that it is an amazing car for you. We are glad that your partner was able to help you with the process and that you had a smooth and satisfying experience with us. We hope you have a lot of fun with your new car on the weekends! Thank you for your review and choosing Essex Prestige 😊
Jago B, February 2024
"Happy overall 😀"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really quick turn around from when I first enquired about the car to driving away with it. I can't remember the salesman's name, but all of the sales staff were happy to assist me through the process and talk me through car finance.
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Aftersales from Dealership in response to Happy overall 😀
Thank you for your feedback and for choosing Essex Prestige Jago. We are pleased to hear that you had a quick and smooth experience with us and that you were satisfied with our service and car finance, and the all the staff here were friendly and happy to help you. We hope you enjoy your new car and we hope to serve you again soon. 😊
Mohammed M, February 2024
"I love it ⭐"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It was my first time visiting Essex, let alone visiting this dealership, but it was a great trip. From when I first stepped foot in the dealership, I always felt that the team let me look around at my own pleasure, and I didn't feel any pressure to make a rational decision. I went for the Audi S3, since I got it I've made it my daily car and I love it.
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Aftersales from Dealership in response to I love it ⭐
Hi Mohammed, Thank you for such a lovely review and choosing Essex Prestige. We are delighted to hear that you had a great trip to Essex and that you enjoyed visiting our dealership. We are glad that you felt comfortable and relaxed while looking around at our cars and that you found your perfect match in the Audi S3. We are happy that you love your new car and that it has become your daily car. We hope you have a wonderful driving experience with your Audi S3 and we hope to serve you again soon. 😊
Sean L, February 2024
"Perfect experience! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything was just perfect when I visited this dealership; there were no issues, and the team really made the effort to make sure we understood the paperwork. I've driven my Ford Ranger since day dot, and it is running well.
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Aftersales from Dealership in response to Perfect experience!
Hi Sean, Thank you for your awesome review! We are thrilled to hear that everything was perfect when you visited us and that you had no issues with the process and our team was helpful and informative, and that they made sure you understood the paperwork full. We are glad that you are enjoying your Ford Ranger and that it is running well. We hope you have a great time with your new car and we hope to serve you again soon. 😊
Ryan J, February 2024
"Amazing car!"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My Tesla has been great since I got it in November. I though it was a very easy process from start to finish.
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Aftersales from Dealership in response to Amazing car!
Thank you for your review and for choosing Essex Prestige Ryan. We are happy to hear that your Tesla has been great and that you had an easy and smooth experience with us. We hope you enjoy your new car and we hope to serve you again soon. 😊
Paula H, February 2024
"Great service "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After having my car for a number of months, I'm really happy with my Range Rover and the service the team provided.
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Aftersales from Dealership in response to Great service
Thank you for your wonderful review Paula. We are delighted to hear that you are really happy with your Range Rover and that you had a great service from our team. We appreciate your feedback and your loyalty. We hope you have a fantastic driving experience with your new car and we hope to serve you again soon here at Essex Prestige 😊
Lee S, February 2024
"I felt very comfortable "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I haven't purchased a car from here before, so I didn't know what to expect, but straight away I felt comfortable with what the guys had to say about the cars I was interested in. Out of all the cars, the BMW 116 piqued my interest. After giving it a once over, I went ahead with it. I got the car late last year, and It's had no issues.
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Aftersales from Dealership in response to I felt very comfortable
Hi Lee, Thank you for your great review. We are glad to hear that you felt comfortable with our staff and that they gave you honest and helpful information about the cars you were interested in. We are happy that you found your ideal car in the BMW 116 and that you had a smooth and satisfying experience with us here at Essex Prestige. Hope you enjoy your new car and we hope to serve you again soon. 😊
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