Sarah R, March 2026
"Philips customer service was very good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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My experience has all been fine, Philip was good. His customer service was very good no problems at all. When I did get the car the battery had to be replaced but this has been fixed now. Ponko just had the Volvo I was looking for but after my experience I would return there again to have another look around. 😊
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ponko from Ponko in response to Philips customer service was very good
Thank you for your feedback — we’re really pleased to hear you had a positive experience with Philip and that everything was resolved quickly with the battery. It’s great to know you found the Volvo you were looking for and that you’d consider coming back again. 😊
Joanne M, March 2026
"We felt we got a fair deal"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
4 - Steve was approachable knowledgeable and we felt we got a fair deal
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ponko from Ponko in response to We felt we got a fair deal
Thank you for your feedback — we’re really pleased to hear Steve was approachable and knowledgeable, and that you felt you got a fair deal. We appreciate you taking the time to share your experience.
Mitchell B, March 2026
" I’m genuinely grateful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I rate it a 5, Financing my car through Ponko was an excellent experience from start to finish. The whole process was straightforward and stress-free, with everything explained clearly at each step. Their communication was outstanding—quick, helpful, and always reassuring. I’m genuinely grateful for the support they gave me in securing my car, and I couldn’t have asked for an easier or more positive experience. Jack from Ponko was incredibly helpful when I was sorting out finance for my Mercedes A-Class. He took the time to walk me through everything step by step, explaining all the options clearly and making sure I understood what I was signing up for. There was no pressure at all—just honest guidance and patience, which made the whole process feel straightforward and stress-free. Thanks to him, getting my car felt easy and well thought out rather than overwhelming.
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ponko from Ponko in response to I’m genuinely grateful
Thank you for your feedback — we’re really pleased to hear your finance experience went so smoothly and that everything was clear and stress-free from start to finish. It’s great to know Jack supported you so well with your Mercedes A-Class and made the process feel straightforward and pressure-free. We really appreciate your kind words and 5-star rating.
Graham B, March 2026
"I would come back"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I found the experience buying a car from ponko excellent, I would definitely rate it 5 and would come back to yourselves in the future, thanks once again
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ponko from Ponko in response to I would come back
Thank you for your feedback — we’re really pleased to hear you had an excellent experience and would come back to us again. We appreciate your 5-star rating and kind words.
Steven, March 2026
"Five-star experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
5/5
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ponko from Ponko in response to Five-star experience
Thank you for your 5-star review!
Adam, March 2026
"Kia Sportage"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Overall Ponko were alright, they’ve got good stock. I wasn’t impressed by the part exchange process. That said, Jack was a nice bloke and he was helpful during the sale. As a whole my only issues were with the trade in process.
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ponko from Ponko in response to Kia Sportage
Thank you for your feedback. We’re really pleased to hear you found the stock good and that Jack was helpful and easy to deal with during the sale.
We’re sorry to hear you weren’t fully satisfied with the part exchange process, and we appreciate you taking the time to highlight this. Your comments are useful and will be taken on board.
Daniel M, March 2026
"5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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I would rate the experience as a 5. Thanks .
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ponko from Ponko in response to 5
Thank you for your 5-star review!
Phillip B, March 2026
"Kye was great!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The gentleman Kye was great he answered all of my questions no complaints it was all fine, their service too was fine. Just in general I am happy with everything the service went above and beyond five stars!
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ponko from Ponko in response to Kye was great!
Thank you for your feedback. We’re really pleased to hear Kye was helpful and able to answer all your questions, and that you were happy with the overall service. It’s great to know everything met your expectations and that you’d rate your experience so highly.
Sabrina B, March 2026
"Efficient "
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
My experience wasn’t the best, it was quite efficient when I traded it in, I looked at the car, and they were good with that in terms with experience aftersales it wasn’t the best. The engine light came on, and I had to travel back and wait four hours, and the lady did offer to drop me off, but it was just slow. Three stars just because of these issues. But the efficiency and being able to view and test drive and take it home on the same day is good.
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ponko from Ponko in response to Efficient
Thank you for your feedback. We’re pleased to hear the trade-in process, viewing, test drive, and same-day collection all went smoothly and efficiently for you.
We’re sorry to hear about the issue with the engine light and the delay you experienced during your return visit — we understand how frustrating that would have been. We appreciate you highlighting both the positives and where we fell short, and your comments will be taken on board.
Mark S, March 2026
"It's all good "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
it’s very good all good, a good four stars ⭐
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ponko from Ponko in response to It's all good
Thank you for your feedback — we’re really pleased to hear you had a good experience overall. We appreciate your 4-star rating and support.
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