Joy I, September 2023
"I've had my eye on the GLC!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've had my eye on the GLC for a while and finally made the short journey down to Essex Prestige to make the deal, both my daughter and I have no bought cars from here and our whole family will now be loyal customers.
Most of our dealings have been with Nick, he has been exceptional in helping me and my daughter make the right choices.
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Aftersales from Dealership in response to I've had my eye on the GLC!
Hello Joy, Thank you for your wonderful review! We are overjoyed to hear that you and your daughter have both bought cars from Essex Prestige and that you are now loyal customers. We are honored to have you as part of our family and we appreciate your trust and your support. 😊
Daniel G, September 2023
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought an Audi S3 from Essex Prestige, the car is perfect!
I have put 2000 miles on the clock with no issues, The car was a great deal and looks amazing.
The feeling in store was that the customer comes first and everyone was so friendly and helpful.
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Aftersales from Dealership in response to Perfect
Hi Daniel, Thank you for your kind words! We are delighted to hear that you are enjoying your Audi S3 and that you had a positive experience with Essex Prestige. We appreciate your feedback and your loyalty. We hope to see you again soon and wish you safe and happy driving! 😊
Luke F, August 2023
"Day to day car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had a Defender before the new Audi RS3. Don't get me wrong, I still have a couple of other cars stashed away, more in line with the Defender vibe, but this one's (Audi RS3) my day-to-day choice which I am loving! Thanks Essex Prestige.
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Aftersales from Dealership in response to Day to day car
Hello Luke, We are glad to hear that you are loving your new Audi RS3 and that you have a diverse collection of cars. The Audi RS3 is a powerful and stylish car that offers a thrilling driving experience. You made a great choice and we are happy that Essex Prestige could help you find your dream car. Thank you for your feedback and your trust. We look forward to serving you again in the future! 😊
Muhammad M, August 2023
"Loving My Ride!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car is running like a dream, absolutely perfect. It's such a joy to be behind the wheel, especially after upgrading from my old BMW 1.6. Funny story, I was actually eyeing a different model (m140) and my dad was into the X5. Then bam, I stumbled upon this gem, right when I needed it.
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Aftersales from Dealership in response to Loving My Ride!
Hello Muhammad, Thank you for your review. We are glad to hear that you are enjoying your new car. It sounds like you made a great choice with the BMW 2.0. It is a powerful and efficient vehicle that offers a smooth and comfortable driving experience. You also have a nice story about how you found this car. Sometimes, fate works in mysterious ways. We hope you continue to have fun with your car and we appreciate your feedback. 😊
Anonymous, August 2023
"Highly recommendable "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would like to say how great all of the members of staff were with me during my car buying experience as Essex Prestige. There was a few complications but everyone as cool and solved it calmly and quickly. The manager on the day that was on duty really went the extra mile, it doesn't go unnoticed and I very much appreciated that. The service right from the very start was fantastic! Very recommendable.
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Aftersales from Dealership in response to Highly recommendable
Thank you for your kind words. We are delighted to hear that you had a great car buying experience at Essex Prestige. We always strive to provide excellent customer service and to solve any issues that may arise. We are happy that our manager was able to go the extra mile for you and that you appreciated his efforts. We hope you enjoy your new car and we look forward to seeing you again. 😊
Harry D, August 2023
"The M3 I have been wating for "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am so happy with the BMW M3, I have wanted this car for ages so when I saw it come in stock in Essex Prestige's dealership I couldn't say no. It was such a good deal I had to take it well I had the chance- There was no way I was going to miss out on this! I can say I am definitely enjoying driving the BMW M3, for sure. It's a beautiful car and I know I made a good choice. I was doing the dealings with Nick the salesman, what a great guy he was! He went though every bit of the sale with me, made everything very clear and transparent for me which I really liked. I found the sale easy with no hiccups or hurdles! An excellent experience!
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Aftersales from Dealership in response to The M3 I have been wating for
Hello Harry, Thank you for your glowing review. We are thrilled to hear that you are so happy with your BMW M3. It is a stunning car that offers a high-performance and luxurious driving experience. You have made a great choice indeed. We are also pleased to hear that you had a smooth and easy sale with Nick. He is a great guy who always goes the extra mile for our customers. He made sure that you understood everything and that you got a good deal. We appreciate your feedback and we hope you have a lot of fun with your BMW M3. 😊
Anonymous, August 2023
"5 stars for Dawn"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Dawn was great when going though my process! Her customer service was top of the range. From the moment I arrived she was ever so helpful! I am enjoying the Porsche- a few things that I would like to touch up (cosmetic) just to get it to its prime😉 . My honest rating would be 5-5 stars!
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Aftersales from Dealership in response to 5 stars for Dawn
Thank you for your wonderful review. We are delighted to hear that you had a great experience with Dawn. She is a friendly and professional salesperson who always tries to help our customers. We are glad that you are enjoying your Porsche. It is a beautiful and powerful car that offers a thrilling and comfortable driving experience. We hope you can touch up the cosmetic issues soon and make it even more stunning. We appreciate your feedback and your 5-star rating. 😊
Jobe M, August 2023
"So honest and willing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
In general, I'm pleased with everything. The customer service was courteous, friendly, and made the dealership a welcoming place. I'm truly impressed by the speed at which they finalized the deal. Their honesty and willingness to exceed expectations even before my visit to collect the car really stood out to me.
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Aftersales from Dealership in response to So honest and willing
Thank you for your positive review. We are happy to hear that you had a pleasant experience with our customer service. We always aim to be courteous, friendly, and welcoming to our customers. We are also glad that you were impressed by the speed of our deal. We value your time and we try to finalize the deal as quickly and efficiently as possible. We appreciate your honesty and your recognition of our efforts to exceed your expectations. We hope you enjoy your new car and we look forward to seeing you again. 😊
Anthony P, August 2023
"Thank you!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am very pleased with the service, it was incredible. I had a slight issue but it was sorted with no mither in the click of the fingers. Nick was so helpful and kind throughout and full of information! Such a welcoming team that I would have no issue buying a car from again! Thank you!
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Aftersales from Dealership in response to Thank you!
Thank you for your wonderful review. We are delighted to hear that you are very pleased with our service. We always try to provide incredible service and to sort out any issues that may arise. We are happy that Nick was so helpful and kind throughout and that he gave you all the information you needed. He is a great member of our welcoming team. We appreciate your feedback and your loyalty. We hope you love your new car and we look forward to seeing you again. 😊
Carolylan R, August 2023
"Smitten with our new Mercedes "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm seriously happy about the Mercedes! It's all been smooth sailing and I'm super thrilled with it. Personally, I'm head over heels for this car, and my husband is equally smitten. When we're behind the wheel, it's a pure joy. The whole experience was spot on. The folks there were cool and accommodating. We popped in to test the car and the guy was super chill, even rearranged a bunch of cars just so we could get to the one we wanted. Everyone was polite and the vibe was just right. a total 5 out of 5. They even went the extra mile for the test drive, making it all a perfect fit.
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Aftersales from Dealership in response to Smitten with our new Mercedes
Hello Carolylan, Thank you for your glowing review. We are overjoyed to hear that you are seriously happy with your Mercedes. It is a beautiful and elegant car that offers a smooth and comfortable driving experience. You have made a great choice indeed. We are also pleased to hear that you had a spot on experience with our staff. They are cool and accommodating and they always try to help our customers. We are glad that they rearranged the cars for you and that they went the extra mile for the test drive. They made sure that you had a perfect fit. We appreciate your feedback and your 5-star rating. 😊
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