Ahmed M, August 2023
"Good Guys "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very very good people running the show down at Essex Prestige! Everyone I came agrees seems highly knowledgeable and well mannered! The Merc C200 is a class car! Very much enjoying it!
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Aftersales from Dealership in response to Good Guys
Very very good people running the show down at Essex Prestige! Everyone I came agrees seems highly knowledgeable and well mannered! The Merc C200 is a class car! Very much enjoying it!
Christopher H, August 2023
"I can not complain "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Smooth sailing so far! No issues, even got the wheel sorted without any hassle. Customer service was both helpful and friendly. I can't complain – when I called about a wheel concern, they asked me to come in right away. A solid 5 stars from me. I've already recommended them to around 5 people, and 2 have already taken my advice and are equally pleased. Good stuff!
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Aftersales from Dealership in response to I can not complain
Thank you for your amazing review. We are overjoyed to hear that you had a smooth sailing experience with Essex Prestige. We are glad that you had no issues with your car and that we were able to sort out the wheel without any hassle. We are happy that you found our customer service helpful and friendly, as we always try to make our customers feel welcome and valued. We appreciate your 5-star rating and your recommendations to your friends. You are very kind and generous. We are thrilled that your friends are also pleased with our service and cars. Thank you for choosing Essex Prestige and we hope to see you again soon. 😊
Mr R, August 2023
"Nothing but excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Smooth sailing with the car I purchased for my wife. She's beyond pleased, and the car is performing superbly. Customer service was exceptionally helpful, friendly, and impressively knowledgeable. A flawless experience within 48 hours, even though it's my first time buying a car sight unseen. A solid 5 stars – will definitely consider them again!
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Aftersales from Dealership in response to Nothing but excellent
Thank you for your wonderful review. We are ecstatic to hear that you had a smooth sailing experience with Essex Prestige and that you purchased a car for your wife. We are sure she is beyond pleased with your thoughtful gift and that the car is performing superbly. We are glad that you found our customer service exceptionally helpful, friendly, and impressively knowledgeable, as we always aim to provide the best service to our customers. We are impressed that you had a flawless experience within 48 hours, even though it was your first time buying a car sight unseen. You are very brave and trusting. We appreciate your 5-star rating and your consideration to buy from us again. Thank you for choosing Essex Prestige and we hope to see you again soon. 😊
K&B C, August 2023
"Perfect!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Thrilled with my Mercedes A35! No issues, everything's running perfectly. Resolved any concerns quickly. Customer service was helpful, friendly, and efficient – sorted everything out on the same day. Drove in, left satisfied. 5 stars for sure!
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Aftersales from Dealership in response to Perfect!
Thank you for your kind words and positive feedback! We are delighted to hear that you are enjoying your Mercedes A35 and that you had a great experience with our customer service. We appreciate your loyalty and your 5-star rating. We hope to see you again soon and wish you all the best on the road! 😊
Mr R, August 2023
"Bentley Continental "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I am happy with the Bentley we purchased from Essex Prestige. We feel as if the staff are looking after us very well!
+0 Found this review helpful
Aftersales from Dealership in response to Bentley Continental
Thank you for your wonderful review! We are thrilled to hear that you are happy with your Bentley and that you feel well taken care of by our staff. We strive to provide the best service and quality to our customers, and we are glad that you have experienced it first-hand. We appreciate your business and your trust in Essex Prestige. We hope you enjoy your Bentley for many years to come! 😊
Sarah E, August 2023
"Dawn was amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was dealing with Dawn down at Essex Prestige and she was just perfect! She helped e get the car that suited me best and I haven't looked back once since I drove away in the Land Rover Discovery Sport. Its much bigger than what I a used to, I came from a Range Evoke and the discovery makes the Evoke look tiny but I love it!1 It is such a comfy, nice and big, smooth drive.
My experience was perfect! Thank you so much!
Always room for improvement ;)
+0 Found this review helpful
Aftersales from Dealership in response to Dawn was amazing
Thank you for your amazing review! We are overjoyed to hear that you are loving your Land Rover Discovery Sport and that you had a perfect experience with Dawn. She is one of our best sales consultants and she always goes the extra mile to help our customers find their dream car. We are happy that you appreciate the comfort, size, and smoothness of your Discovery Sport. It is indeed a great upgrade from the Range Evoque. We appreciate your loyalty and your feedback. We hope to see you again soon and wish you all the best on the road! 😊
James W, July 2023
"Stunning Porsche 911"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My review for my newly purchased Porsche 911: it has a stunning appearance, delivers exceptional performance, and certainly receives a vast amount of positive attention and generous compliments. I received a 5 star service when purchasing the 911, I was looked after extremely well and was offered great additional add on's and a fantastic warranty package - of which I will be upgrading when I'm ready to. A well rounded fantastic experience which I will be sure to share with others.
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Aftersales from Dealership in response to Stunning Porsche 911
Thank you for your review. We are delighted to hear that you are enjoying your new Porsche 911 and that you had a great experience with our service. Your review is very helpful for other potential customers who are looking for a high-quality and high-performance car. We appreciate your feedback and your loyalty. We hope to see you again soon for your warranty upgrade and any other needs you may have. Have a wonderful day! 😊
Danny D, July 2023
"Happy returning client "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have bought several cars from this dealer and they are an absolute pleasure to do business with, on every occasion I have bought a car from them they have been excellent. I sold my Range Rover Sport but I really enjoyed the time that it was in my possession, it was a great motor. I will be returning back to this dealership soon to purchase another vehicle from them.
+0 Found this review helpful
Aftersales from Dealership in response to Happy returning client
Thank you for your review. We are very happy to hear that you are a loyal customer of our dealership and that you have enjoyed your Range Rover Sport. Your review is very valuable for us and for other people who are looking for a reliable and trustworthy dealer. We are glad that you have always found our service excellent and that you are satisfied with our offers and warranty packages. We look forward to seeing you again soon for your next purchase. We have a wide range of vehicles to suit your needs and preferences. Have a great day! 😊.
Kevin S, July 2023
"10 out of 5 stars "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Myself and my Mrs, Elaine Thomas purchased two Mercedes from this dealership, we are both very happy, the service was banging. 5 stars does not do this dealership justice I would have to give them 10. Too right I would recommend them to every single person I know, we will be back when we are both looking to upgrade our cars.
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Aftersales from Dealership in response to 10 out of 5 stars
Thank you for your review. We are thrilled to hear that you and your Mrs, Elaine Thomas, have purchased two Mercedes from our dealership and that you are both very happy. Your review is very flattering and generous. We are proud to offer you a banging service and a 10-star experience. We appreciate your recommendation and your loyalty. We can’t wait to see you again when you are ready to upgrade your cars. We have a lot of amazing deals and options for you. Have a brilliant day! 😊.
Elaine T, July 2023
"10/10 recommendation. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A quick, easy, no hassle service from EP in Harlow, 10/10 recommendation.
+0 Found this review helpful
Aftersales from Dealership in response to 10/10 recommendation.
Thank you for your review. We are pleased to hear that you had a quick, easy, and no hassle service from EP in Harlow. Your review is very helpful for us and for other customers who are looking for a quality and efficient service. We appreciate your 10/10 recommendation and your satisfaction. We hope to see you again soon for any of your car needs. Have a nice day! 😊.
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