28% Reviews
replied to
81% Recommend
to friend


159 reviews from our car dealer reviews community
Leave a review for Oakwood Motor Company
Leave a review

159 reviews from our car dealer reviews community

Leave a review for Oakwood Motor Company
Leave a review
"Travelled a long way to just wait around"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I WAS TOLD THE CAR would be ready on Monday. I asked if It could be delivered. I was told it would be better if I came in person. I arranged with my nice to take myself and my husband an also my 93 year old brother this was so My nice had her dad to go back to Stoke-On-Trent with and my husband would be with me. I hadn't driven a manual for the past 20yrs but your salesman assured me that I would have more choice in a manual. The weather was appalling and I had to drive back not knowing the car. I just think that I would have had a better experience if the car had been delivered. I have a feeling it was so that I would be there to pay the registration , every other car I have bought has had at least 3 months left on it and a quarter of a tank of petrol. After all that I was very happy with the service over the phone prior to coming up to Bury. But really disappointed at the service at the garage... Linda James

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"Audi A1"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Couldn’t recommend Oakwood, especially Amy enough! She took the time to find the car i wanted, made sure i was 100% happy with everything and explained everything clearly. We organised the pick up date and everything ran smoothly. I could not of asked for any better service from the start right the way to picking my car up today. I will 100% be returning as this dedicated polite service is not found often anymore. I will be telling everyone i know to come to Oakwood! Thank you again to everyone there. Especially Amy - you made the whole process so easy for me and i can’t thank you enough for all your help. I really do appreciate it. Thank you again! Will 100% be returning xx

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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Audi A1

Hi Izzie, Thank you so much for your fantastic review! We’re thrilled to hear that Amy was able to help you find the perfect car and make the process smooth and straightforward from start to finish. We’ll be sure to pass your kind words on to Amy — she’ll be delighted to know her efforts made such a positive impact. It’s wonderful to hear that you felt well supported and that the pick-up ran smoothly. We truly appreciate your recommendation and look forward to welcoming you back in the future. Enjoy your new Audi A1! – Oakwood Motor Company

"Terrible customer service!"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I bought a car from here and as soon as the cash was transferred and the car was delivered I didn't exist to them anymore. I was told there was two keys, I only had one, I was told the log book had been sent off, I still haven't received it 7 weeks later. And now I can't get my children's belongings from the car because I'm not the owner of it, after it was involved in a crash. Absolute joke that company, every phone call was ignored or I was told to call back tomorrow or Monday. Ever time I tried to reach Yasar he was never there or never rang me back. I'm absolutely devastated and will be taking this further! DO NOT BUY FROM HERE!! You don't matter to them, your money and their commission is more important to them!!

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"Great service generally "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Great service on the whole , did have to keep chasing for updates , but I guess everyone’s busy . Overall a great experience

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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Great service generally

Hi Mark, Thank you for your review. We’re pleased to hear that, overall, you had a great experience with us. We appreciate your feedback regarding the updates and apologise for any delays — we’re always looking for ways to improve communication for our customers. Thank you again for your support, and we hope you enjoy your car!

"Great company !!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Recently bought a used car and they have been brilliant from start to finish . Especially steve and andy. Bought a car and there was a slight minor issue the sorted it straight away and i couldn't be happier with my csr. Highly recommend them .

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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Great company !!

Hi Anthony, Thank you so much for your kind review! We’re delighted to hear that your experience was brilliant from start to finish, and that Steve and Andy were able to assist you so effectively. It’s great to hear that the minor issue was resolved quickly and that you’re happy with your car. Your recommendation means a lot to us! Enjoy your new car, and thanks again for taking the time to leave feedback.

"AVOID AT ALL COSTS "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

DONT BUY A CAR FROM HERE THEY WILL STOP ANSWERING YOUR CALLS, NEVER UPDATE YOU. LIE TO YOU JUST LIKE APPARENTLY STEVE SAID ABOUT JOE, SALEMENS LIED ABOUT CONTACTING THE FINANCE COMPANY TO SORT OUT THE SETTLEMENT FIGURE, I HAD TO ASK THE FINANCE COMPANY IF THE DEALERSHIP DID RING AND THEY CLAIMED THEY DIDN'T THEREFORE THEY ARE LIARS, THEY DON'T GET BACK TO YOU, CONSTANTLY CHASING THEM FOR 10 DAYS WITH 0 RESPONSE, ONLY SAYING WILL GET BACK TO YOU. WOULDNT RECOMMEND, THINK TWICE BUYING FROM THIS JOKE OF A COMPANY.

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Lee was very helpful and polite and professional in dealing with all aspects of good service to me.

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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Great service

Hi Simone, Thank you for your kind review! We’re delighted to hear that Lee was helpful, polite, and professional throughout your experience. We’ll be sure to pass your feedback on to him — he’ll really appreciate it. Thank you again for taking the time to share your experience!

"Excellent car dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Bought a car from Oakwood Moyer Company Bury last week. The staff were friendly and helpful. They had a lot of cars to choose from. Really happy with my new BMW and the price paid. Well worth travelling from Yorkshire. Thank you!

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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Excellent car dealership

Hi Robert, Thank you for your fantastic review! We’re delighted to hear you’re happy with your new BMW and that the team were friendly and helpful throughout your visit. It’s great to know the trip from Yorkshire was worth it, and we truly appreciate your kind feedback. Enjoy your new car, and thank you again for choosing us! – Oakwood Motor Company

"Good service "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Car broken within 48 hours. Service to get sorted top rate would come back again

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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Good service

Hi Tony, Thank you for your review. We’re very sorry to hear about the issue with your car, but we’re pleased that our team was able to get it sorted quickly and provide the service you needed. We appreciate your feedback and look forward to assisting you again in the future.

"Be very wary of Oakwood"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

My partner bought a car less than 6 months ago. A serious fault developed and even though under the Consumer Rights Act 2015 it is the dealers responsibility to repair or replace the vehicle, we were offered £500 to fix a £1350 fault or cover the costs ourselves to bring the car back to them to fix (8 hour round trip!) the sales team were unprofessional, unhelpful and damn right rude, avoiding our calls and cutting us off at every opportunity. I would think very carefully about purchasing a car from this company as I believe they are knowingly selling sub par cars at high prices in the hope that their customers won’t know their legal rights. It’s dealerships like this that give second hand dealerships a bad name. The Director Christian Barry WOODHAMS should be ashamed of himself and his sales team!

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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Be very wary of Oakwood

We're sorry to hear that you feel dissatisfied. However, we feel it's important to clarify the outcome for anyone reading this review. When an issue was reported with the vehicle, we worked with you and ultimately agreed to unwind the deal in full, providing a complete refund as a goodwill resolution and in line with ur commitment to customer care. Throughout the process, we remained helpful and responsive. While there were occasions where we were unable to answer calls immediately due to a high volume of enquiries over a short period, we did continue to engage and work toward a resolution. We strongly refute any suggestion that we knowingly sell sub-standard vehicles or act improperly. We take our legal responsibilities seriously and always aim to resolve matters fairly and professionally. We regret that you remain unhappy despite receiving a full refund and wish you all the best moving forward.

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Dealership Information

Oakwood Motor Company of Bury

Used Audi & VW Group Specialist

Welcome to Oakwood Motor Company, used Audi specialists & prestige used car dealer in Bury, Manchester.

As well as stocking Bury's finest selection of used Audi prestige performance cars, we also stock Volkwswagen, Seat & Skoda. View our latest stock here.

You are welcome to come and visit us at our indoor used car showroom and browse our extensive stock. We can give advice and guidance on any purchase of our used Audi for sale.

We offer used Audi finance and part exchange, all our used Audi and prestige cars come with a standard used car warranty and pre delivery inspection.

 

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2006

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
159 reviews4.1 out of 5 stars — Rated Very Good
Excellent
127
Very Good
7
Average
5
Poor
6
Terrible
14

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  • Contact Information

    Address

    Oakwood Motor Company
    Tottington Road
    Bury
    BL8 1SW

    Get in touch

    01617621000
    http://www.oakwoodmotorcompany.com

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00-17:00
    Sun 11:00 - 16:00

    Dealership Statistics

    81%
    Would recommend this dealer to family and friends
    28%
    Percent of reviews responded to by this dealer

    Additional Information About Oakwood Motor Company

    Company Formed: 2006
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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