Mr H, January 2023
"client purchase feedback"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Salesman jimmy and accounts Sonia both both superb people to deal with. Genuine company to buy off.
+8 Found this review helpful
After Sales from North West Autos Blackburn in response to client purchase feedback
Hi,
Thank you for your review, it was a pleasure dealing with you!
We much appreciate your repeated custom.
Sales Team.
Stephen N, January 2023
"Great price and service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Ahmed and Pat and the whole were…
Ahmed and Pat and the whole were awesome. Really patient and delevered the car fully serviced and MoT'd at an exceptional price one day early. Lovely people.
Reviewer has confirmed their email address
+6 Found this review helpful
After Sales from North West Autos Blackburn in response to Great price and service
Hi Stephen,
Thank you for your review, it was a pleasure dealing with you!
Sales Team.
Andy, January 2023
"Seat Leon fr "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Excellent all round customer service,5 ⭐️⭐️⭐️⭐️⭐️
Reviewer has confirmed their email address
+6 Found this review helpful
After Sales from North West Autos Blackburn in response to Seat Leon fr
Hi there Andy, thank you for your kind words. We hope you enjoy your new car! Sales Team.
Juliet W, January 2023
"Great buying experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Easy to deal with great customer service
Reviewer has confirmed their email address
+3 Found this review helpful
After Sales from North West Autos Blackburn in response to Great buying experience
Hi there, thank you for your kind words. We hope you enjoy your new car! Sales Team.
Colin C, January 2023
"Friendly experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Went above and beyond in the supply of my purchase. Thanks
+4 Found this review helpful
After Sales from North West Autos Blackburn in response to Friendly experience
Hi there, thank you for your kind words. We hope you enjoy your new car! Sales Team.
Gordon S, January 2023
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
I never thought going to buy a used vehicle could be so easy until I went to North West Auto’s no pushy salespeople, everyone was friendly and helpful
nothing was to much trouble for them especially, from Pat,Paige,Kam,Bash
I would recommend North West Auto’s to anyone looking to purchase a vehicle.
+5 Found this review helpful
Aftersales from North West Autos Blackburn in response to Excellent service
Hi Gordan,
Thank you for your kind words. We hope you enjoy your new car!
Sales Team.
Joanne D, January 2023
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Great value car and very helpful and knowledgeable staff, especially Ahmed who delivered all as promised.
Reviewer has confirmed their email address
+7 Found this review helpful
Aftersales from North West Autos Blackburn in response to Great service
Hi,
Thank you for your kind words. We hope you enjoy your new car!
Sales Team.
Liam, January 2023
"New car North West autos"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Honestly if you need a new car this is the company hassle free great company would highly recommend
Reviewer has confirmed their email address
+6 Found this review helpful
Aftersales from North West Autos Blackburn in response to New car North West autos
Hi Liam,
Thank you for your kind words. We hope you enjoy your new car!
Sales Team.
Katrina K, December 2022
"Shameful customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Shameful after sales, two weeks after purchase of Skoda Octavia, material issues with the car identified, these guys have done absolutely nothing to help and apparently can only speak to me once a fortnight when their apparent ‘legal’ representative is available. We are three months on and no further forward. It’s absolutely unbelievable to be in this position and am now having to take legal action, disappointed and hugely out of pocket. Cost of living crisis going on and paid £4.5k for a car, now having to get a loan to pay over £1k to get it fixed as need a car and still can’t be confident it will be fixed, they are refusing to refund me, it’s just shocking.
Clutch has today just gone as well whilst visiting family, just goes from bad to worse so another cost, worst purchase ever made from worst garage. They should be ashamed of themselves ripping off people like this.
Reviewer has confirmed their email address
+1 Found this review helpful
Reece Adam from North West Autos Blackburn in response to Shameful customer service
Good morning, we thank you for your feedback, we appreciate all feedback as we can use it to enhance on the service that we offer all our customers, we are very sorry to hear of your position and will help as much as possible to get your issues resolved.
We sell between 120 to 150 cars a month, all units get a full pre-sales preparation, Mot, Service and the Timing Belt plus water pumps are changed, they all get a "No Quibble" 3 months parts and labour warranty included.
You purchased a your Skoda over the phone and it was delivered to you, at the drop off point, your husband, fully inspected the vehicle and there were no issues and the transport company returned to site.
Weeks later the vehicle developed a speedo/clock issue, you were advised to get a diagnostic done and to supply a full cost quotation, we were fair and requested for you to take it to your local garage and we would deal with them.
A few days later you returned with a colossal price from the main dealership and demanded that we pay that quotation, we advised that the same job can be done by your local garage for a fraction of the cost, as your demands were not met and you would not compromise, we ended up in a stale mate situation and only Management would deal with you then not our normal After Sales staff.
As per the Consumer Rights Act 2015, you were requested to return the vehicle for a refund as stipulated and guide lined by Law, to date you have failed to adhere to this request too.
Almost three months later, you claim to have an issue with your clutch, as you are still in warranty, we will, fulfill our Legal Obligation and carry out a full diagnostic and cover (FOC) any and all mechanical failures that your vehicle clutch system has incurred, please arrange for the vehicle to be returned for this, if you wish to use a pool car whilst your is in for this, please notify us and we will arrange this.
As a valued customer, we will help you with any issues that you have with your vehicle, we understand that the distance is great between us and appreciate that if you were closer we would not facing these challenges, however, you need to understand that we are also a business that is trying to survive during these "High Cost Of Living times" and cannot meet the costly main dealer repair charges that you demand, when the same repairs can be carried out at a fraction of the cost.
We have designated a member of staff, Callum, to look after your case, you can email him directly on aftersales@nwaltd.co.uk and he will assist you every step of the way in attempting to get all your issues resolved.
Stuart P, December 2022
"A dealer you can trust"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
From the moment we set foot in this place, we were treated very warmly as guests. The young man who sold us the car was really brilliant. We were struck by how friendly and good-natured all the staff were with us and each other. We are absolutely thrilled with the car and will definitely shop there again. The overall service is second to none and we have no doubts about recommending this place to others. You won't regret it.
Reviewer has confirmed their email address
+14 Found this review helpful
North West Autos from North West Autos Blackburn in response to A dealer you can trust
Hi Stuart,
Thank you for your feedback, we hope you enjoy your new car!
Sales Team.
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