Please avoid at all costs!! Firstly all of the positive reviews on here are mostly from customers who have yet to pick up their car (they offer you an extra months warranty if you leave 3 reviews). The sales team were very nice and friendly so even I left positive reviews at this stage to get my extra months warranty. However, since the moment I picked up my car it had faults (a loud ticking noise on acceleration and I also found out a couple of days later a huge oil leak all over my drive - neither of which were present on the test drive). I took the car back to north West autos on 2 separate occasions to fix the faults - they could not diagnose the noise on acceleration and instead I was told by the aftersales team “it is probably just age and mileage related”, “just drive it and see if it gets any worse”, and finally “there’s nothing wrong with your car” (even after various members of the team and their ‘specialist’ agreed there was an issue). I was basically told to go away. I asked for my money back under the customer rights act 2015 and they refused. They told me they had at least fixed the oil leak, but they hadn’t and the car continued to leak oil at an alarming rate all over my drive. At this point I completely lost faith in north West autos so I had to take the car to my local garage to fix the faults - it cost me £217 which north West autos have refused to refund me. The car was in the garage 6 times within 3 weeks of me owning it. The faults also turned out to be directly related to works carried out by north West autos prior to me picking up the car (2 washers on the sump plug (it’s only supposed to have one), and no washer at all in the dip stick pipe which enters the sump) - no wonder the car was leaking oil! The noise on acceleration was caused by poorly positioned cable ties on the hand brake cables (which north West autos had replaced for me) hitting the prop shaft. It took a reputable garage to diagnose and fix this for me. They also used a ‘specialist off site mechanic’ to put a recon turbo in the car but refused to tell me who this was (they said it wasn’t my business to know - it turned out to be a body shop repair company nearby). They still haven’t provided me any paper work for the turbo replacement despite me asking several times. The only thing north West autos has done for me is to provide me with a replacement AA warranty so I don’t have to visit them again - however I am still £217 out of pocket to fix a car that they broke and my drive is still covered in engine oil. The aftersales is very poor and I would certainly not recommend anybody buying a car from this company.

Excellent. Good treatment and very helpful and guiding

All staff were welcoming and happy to help. Nothing was ever too much for them. I would highly recommend North West Autos Blackburn. I love my new car, thanks Jimmy and team.

Jimmy was a pleasure to deal with. I drove away a happy customer

Very relaxed experience. Acknowledged when entering told if we need any help to ask, but left alone just to look around at your own pace. No hard sell or annoying sales man following you around. When we were trying to chose between two cars Shami was great, very helpful with any Info we needed. Again we were left us alone to discuss which car we preferred. When ready to buy the car, again Shami was very welcoming and made the whole experience easy and was very helpful and honest. Will definitely be recommending to friends, great range of cars for all budgets.

Thanks for helping me sort out my new car and I hope to drive it away soon

Great guys very friendly and have a laugh ... makes the buying experience very easy

I would recommend to go to this place if you are looking for a new or used car you will not be disappointed. The staff are great,helpful and really polite and there to help you.