Tony A, November 2025
"Good service "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Car broken within 48 hours. Service to get sorted top rate would come back again
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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Good service
Hi Tony,
Thank you for your review. We’re very sorry to hear about the issue with your car, but we’re pleased that our team was able to get it sorted quickly and provide the service you needed.
We appreciate your feedback and look forward to assisting you again in the future.
Unhappy C, October 2025
"Be very wary of Oakwood"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
My partner bought a car less than 6 months ago. A serious fault developed and even though under the Consumer Rights Act 2015 it is the dealers responsibility to repair or replace the vehicle, we were offered £500 to fix a £1350 fault or cover the costs ourselves to bring the car back to them to fix (8 hour round trip!) the sales team were unprofessional, unhelpful and damn right rude, avoiding our calls and cutting us off at every opportunity. I would think very carefully about purchasing a car from this company as I believe they are knowingly selling sub par cars at high prices in the hope that their customers won’t know their legal rights. It’s dealerships like this that give second hand dealerships a bad name. The Director Christian Barry WOODHAMS should be ashamed of himself and his sales team!
Reviewer has confirmed their email address
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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Be very wary of Oakwood
We're sorry to hear that you feel dissatisfied. However, we feel it's important to clarify the outcome for anyone reading this review. When an issue was reported with the vehicle, we worked with you and ultimately agreed to unwind the deal in full, providing a complete refund as a goodwill resolution and in line with ur commitment to customer care.
Throughout the process, we remained helpful and responsive. While there were occasions where we were unable to answer calls immediately due to a high volume of enquiries over a short period, we did continue to engage and work toward a resolution.
We strongly refute any suggestion that we knowingly sell sub-standard vehicles or act improperly. We take our legal responsibilities seriously and always aim to resolve matters fairly and professionally.
We regret that you remain unhappy despite receiving a full refund and wish you all the best moving forward.
Lewis, September 2025
"Exceptional service and informative "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
This was my first time buying from a car dealership and I have to say the service was exceptional. Dana was efficient and provided an excellent and stress free purchase aswell as the manager James been extremely informative regarding finance options and contract terms. Would 100% recommend. In terms of the car I’ve had it 2 weeks and so far there is nothing negative to report and I’m over the moon with my purchase.
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Brighton N, September 2025
"Car Dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
The experience was excellent, many thanks to Gary he was so patient with me, he helped me throughout the process and he was able to answer all my questions nicely
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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Car Dealership
Hi,
Thank you for your kind review! We’re delighted to hear that Gary was patient and helpful throughout the process and that all your questions were answered.
We’ll be sure to pass your feedback on to him — he’ll really appreciate it. Thank you again for taking the time to share your experience!
Jason S, August 2025
"Don’t recommend "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Hi ask for a decent size SUV car has I have 3 teenage daughters and they send me a small SUV car where you can only fit 2 people in the back and now they are refusing to exchange it so I’ll have to terminate my contract
Reviewer has confirmed their email address
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Tyler, August 2025
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Absolutely brilliant services. Friendly team. Couldn’t ask for a better experience
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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Great service
Hi Tyler,
Thank you for your fantastic review! We’re delighted to hear you had a brilliant experience and found the team friendly and helpful.
We really appreciate you taking the time to share your feedback!
Claire, August 2025
"."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
.
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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to .
Hi Claire,
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience and really appreciate you taking the time to share your feedback.
Nev, August 2025
"Great Service "
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Great Service From Yasar and Diana
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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Great Service
Hi Nev,
Thank you for your kind review! We’re delighted to hear that Yasar and Diana provided great service.
We’ll be sure to pass your feedback on to them — they’ll really appreciate it!
Brandon, August 2025
"Great Service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Happy with the car I’ve always wanted. Got to thank Yasar for sorting everything out for me. Top man, thank you.
Reviewer has confirmed their email address
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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Great Service
Hi Brandon,
Thank you for your review! We’re delighted to hear that you’re happy with your car and that Yasar was able to help make everything go smoothly.
We’ll be sure to pass your kind words on to him — he’ll really appreciate it!
William F, August 2025
"Prompt and Good Service "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
The process of purchasing the vehicle was very fast. The finance was approved within an hour of my initial finance phone call and Lee was incredibly supportive/informative.
I felt like we were in good hands communicating with Lee and all questions/queries were met with a prompt response.
We did have some issues with the delivery company (although not Oakwoods own doing) and felt that the communication surrounding the delivery could have been stronger. However, when Lee returned to work on the Monday, we had a phone call with him and he’d sorted everything out within a few hours. The car was shipped for delivery on Friday and we received it next working day.
Reviewer has confirmed their email address
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Tia - Oakwood Motor Company/Hero Car Finance from Oakwood Motor Company in response to Prompt and Good Service
Hi William,
Thank you for your detailed review! We’re delighted to hear that the purchase process was fast and that Lee was able to provide clear guidance and support throughout.
We appreciate your feedback regarding the delivery communication and will take this on board to improve the process in future. It’s great to hear that everything was resolved promptly and that you received your car quickly.
Thank you again for sharing your experience!
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