Ahsan A, November 2023
"Nick was brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The sales advisor I was dealing with was called Nick and he was well and truly brilliant. He was very easy to get along with, highly approachable and friendly from the first point of contact. I was 100% give 5 stars for sure!
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Aftersales from Dealership in response to Nick was brilliant
Hello Ashan, Thank you for your amazing review! We are thrilled to hear that you had a brilliant experience with Nick and that he was easy to get along with, highly approachable and friendly. Nick is a star and he always goes the extra mile to make our customers feel welcome and comfortable. He will be over the moon to know that you appreciated his service and that you gave him 5 stars. We are very grateful for your feedback and your trust in Essex Prestige. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Essex Prestige! 😊
Daniel S, November 2023
"Brilliant, enjoying the upgrade!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I treated myself to a BMW 2 Series from Essex Prestige, coming from a Peugeot 208, it has been quite a step up for me and i'm really enjoying it, it's a lovely car.
The check engine light came on after a couple days and I was very impressed with just how quickly they took the car back and resolved the issue for me, that was really impressive.
If Essex Prestige isn't too far away for you to travel, I would highly recommend trusting them with your business, they are a company I am happy to rely on time and time again.
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Aftersales from Dealership in response to Brilliant, enjoying the upgrade!
Hi Daniel, Thank you for your lovely review! We are so glad to hear that you treated yourself to a BMW 2 Series from Essex Prestige and that you are really enjoying it. It is indeed a lovely car and a great upgrade from your Peugeot 208. We are sorry to hear that the check engine light came on after a couple of days, but we are happy to hear that we resolved the issue for you quickly and efficiently. We always aim to provide our customers with the best service and support, and we are glad that you were impressed with our response. We appreciate your high recommendation and your loyalty to Essex Prestige. We are honoured to have you as our valued customer and we look forward to serving you again in the future. Thank you for choosing Essex Prestige! 😊
Duncan B, November 2023
"Trustworthy dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently had a great experience working with Nick and the dealership. I was pleased with how smoothly everything went with the experience, and Nick in particular was polite, helpful, friendly, and easy going. There was no pressure at all, which was a refreshing change form some dealerships now a days. I would definitely purchase a motor from them again, as they made the whole process brilliant. It was nice to be able to trust a dealership with a good reputation when handing over a significant amount of money. Overall, a very pleasant experience.
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Aftersales from Dealership in response to Trustworthy dealership
Hello Duncan, Thank you for your great review! We are very happy to hear that you had a great experience working with Nick and the dealership. Nick is a polite, helpful, friendly, and easy going salesman and he always treats our customers with respect and care. He will be glad to know that you appreciated his service and that there was no pressure at all. We are proud to offer our customers a smooth and brilliant process when purchasing a motor from us, and we are glad that you found that at Essex Prestige. We value your trust and your satisfaction, and we are honoured to have you as our loyal customer. We would love to have you back again and we thank you for choosing Essex Prestige. 😊
Jack C, November 2023
"All good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything is all good with the new Audi A5, the team here are incredible! The process was super smooth, easy and just overall pleasant. All good all good!
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Aftersales from Dealership in response to All good
Thank you for your awesome review! We are very happy to hear that everything is all good with your new Audi A5 and that you had a super smooth, easy and pleasant process with us. The team here at Essex Prestige is incredible indeed and they always work hard to make our customers happy and satisfied. We are glad that you are one of them. Your Audi A5 is a beautiful and powerful car and we hope you enjoy driving it for many years to come. We appreciate your feedback and your trust in Essex Prestige. We look forward to seeing you again soon. Thank you for choosing Essex Prestige! 😊
Joseph M, November 2023
"Great service, tip top all round. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Essex Prestige have been excellent, I was in need of a ULEZ complaint vehicle and really like the Ford Ranger I had before.
Essex Prestige had exactly what I was looking for and Dylan took great care of me throughout the purchase.
A great dealership to deal with, staff are friendly and accommodating, well worth the trip down if your in the market for a used motor.
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Aftersales from Dealership in response to Great service, tip top all round.
Hi Joseph, Thank you for your excellent review! We are very happy to hear that you were in need of a ULEZ compliant vehicle and that you found exactly what you were looking for at Essex Prestige. Dylan is a great salesman and he always takes great care of our customers throughout the purchase. He will be delighted to know that you appreciated his service and that you had a great dealership experience with us. We are proud to offer our customers a friendly and accommodating staff, as well as a wide range of quality used motors. We are glad that you found our dealership well worth the trip and that you are satisfied with your Ford Ranger. It is a fantastic and versatile vehicle and we hope you enjoy driving it for many years to come. We value your feedback and your trust in Essex Prestige. We look forward to seeing you again soon. Thank you for choosing Essex Prestige! 😊
Adam M, November 2023
"Dylan, the man, myth, legend! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great experience, every1 was very helpful, Dylan is the man you can count on. Thanks guys!
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Aftersales from Dealership in response to Dylan, the man, myth, legend!
Thank you for your great review! We are very happy to hear that you had a great experience with us and that everyone was very helpful. Dylan is indeed the man you can count on and he always delivers excellent service to our customers. He will be very pleased to know that you appreciated his service and that you thanked him. We are glad that you chose Essex Prestige and that you are satisfied with your purchase. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Essex Prestige! 😊
Mr E, November 2023
"Straight forward, easy purchase. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Got myself a little van from Essex Prestige, I've always driven hatchbacks but fancied something a little bigger for to and from work.
It's been great so far, no issues, no sign of any either, no complaints from me.
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Aftersales from Dealership in response to Straight forward, easy purchase.
Thank you for your review. We are glad to hear that you are happy with your new van from Essex Prestige and that you find it spacious and reliable. We appreciate your feedback and your loyalty to our company. We hope you enjoy driving your van for many years to come. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help. Thank you for choosing Essex Prestige.
Luke A, November 2023
"Class car, service and experience. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My new BMW M135i has been a massive jump up in terms of performance, luxury, comfort and everything in between, I am absolutely ecstatic with my new car and love the way it drives, feels and looks.
There is a noise coming from the brakes which gives me a slight concern however, I am confident the team are going to help me get this rectified.
The service was class, car is a dream and so far, Essex Prestige are a company I have confidence in.
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Aftersales from Dealership in response to Class car, service and experience.
Hello Luke, Thank you for your review. We are delighted to hear that you are enjoying your new BMW M135i and that you appreciate its performance, luxury, comfort and appearance. We are sorry to hear that you have experienced a noise coming from the brakes. This could be due to a number of reasons, such as dust, rust, wear or moisture. We advise you to contact us as soon as possible so that we can inspect the issue issue. We value your safety and satisfaction and we will do our best to resolve the problem. Thank you for choosing Essex Prestige and for your confidence in our company. We hope to see you again soon.
Joby H, November 2023
"Brilliant, really on the ball. "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a Audi A5 for my wife, she fell in love with Audi as a manufacture with her old A1 and we are in a position to afford a nice upgrade for her. She has been made up with it, drives it daily.. defiantly earned myself some brownie points there.
Dylan was brilliant, really nice to deal with and all the staff seem really on the ball over at Essex Prestige,
There was a simple mistake which has lost a mark and is clearly just oversight from a very busy dealership, we had a parking ticket come through a couple weeks after trading in our old car, my wife has been into Essex Prestige and they have it in hand, they were very apologetic and happy to resolve this so it wouldn't stop me from buying from them again.
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Aftersales from Dealership in response to Brilliant, really on the ball.
Hello Joby, Thank you for your review. We are glad to hear that you bought an Audi A5 for your wife and that she loves it. We are happy that you chose Essex Prestige and that Dylan was brilliant. We are sorry for the parking ticket issue, but we are happy that we have it in hand and that we were very apologetic and happy to resolve it. We appreciate your understanding and your business. Thank you for choosing Essex Prestige and for your kind words. 😊
James U, November 2023
"My first EV. "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have been wanting to make the leap to EV for the while but the only thing stopping me until now has been the infrastructure on EV chargers, long journeys can still be difficult and require a lot of planning however, things are slowly improving.
I love my new Tesla, it's a nice size, sporty EV with good range capabilities.
There was a small issue in the early stages and I was incredibly happy with how it was resolved by Essex Prestige however, it was quite an inconvenience for me getting this sorted.
Nile was great, kept in contact and updated me throughout.
I would defiantly buy from Essex Prestige again.
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Aftersales from Dealership in response to My first EV.
Thank you for your review. We are happy to hear that you love your car and that you have made the leap to EV. We are sorry to hear that you had a small issue in the early stages, but we are glad that it was resolved by Essex Prestige. We appreciate your patience and understanding. Nile was great, he kept in contact and updated you throughout. We are delighted that you would definitely buy from Essex Prestige again. Thank you for choosing Essex Prestige! 😊
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