Audi Q7 - looked great on videos they had made for us… On delivery, rubbish still in car. After a couple of days- polish started to dull revealing heavily scratched paintwork (videos described the body work as very good). When asked if we could do something about the scratches we was asked to get quote for getting the car detailed… quote came back in at £400 (and the detailer noticed poor recent paintwork job (orange peel like)) we was offered £100 towards this. I would strongly advise people to look elsewhere for a car. We would never buy from Arnold Clark again. They are rude, getting in touch with them was difficult even to buy the Audi. Getting in touch after even more so. Terrible service. If I could leave zero stars on some of the mandatory questions I would.

A salesman is not your friend and you should be suspicious, Be pernickety, take nothing for granted, Understand the process and ask questions. But they are just people, trying to match you up to a car you need. Kevin Clark did a good sales job, listened and found us the car we actually needed. We looked for a 3 year old Skoda Kodiaq, Kevin Clark found one and arranged a test drive but the seat comfort was poor in that spec. Kevin contacted us with a newly arrived 3 year car with leather - We test drove and much more comfortable. Car hadnt been totally waxed and cleaned but Kevin did warn us. We liked the car but found two exterior faults when I examined it - trim flapping on wheel arch and a tiny crack on lights. Kevin didn't hesitate to promise immediate repair prior to sale. Full front light module replaced and the trim redone. Also we couldnt get the hidden tow hook to swing out. But Kevin apologised and later solved this. Repairs took a few days. Sales by bank transfer, no issues. Have driven the car for 10 days, some long trips, no surprises. All good so far. Kevin was helpful, knowledgeable, polite.

We purchased a used car today. Erwin was our product consultant. He helped a lot, did a great service.

Catalogue of disasters after purchasing my car from here. Firstly left by the salesperson after paying for the vehicle so he could sell a car to his parents. Next, after shuddering 60 miles home down the motorway realised the cars' wheels hadn't been balanced, upon inspection of the paperwork - NO MOT! Herein begins the issues - 5 times returned to Arnold Clark for emissions faults. Still not fixed. Fast forward 18 months and 4 further visits to my local garage and its still not fixed! If I knew when I bought the car it would have still been in an unusable condition nearly 2 years down the road I would have returned it straight away under the Consumer Rights Act 2015. I WILL NEVER BUY ANOTHER CAR FROM ARNOLD CLARK! CANT LEAVE NO STARS