I was looking to buy a car from Lexus Birmingham and I see some pictures with a car. I enquire about this and they make me pay £99 deposit before going there to have a look at the car and a drive test. They said that I can't do all this without deposit. I didn't like the car, it wasn't what I was expecting for the price, but before asking me if I will buy the car they come with everything ready for finance. When I said that is not the car for me, they change into a nasty attitude. Then I asked for refund. This was a month ago and, after first week,I been calling nearly every day asking about my money and had no clear answer. I still haven't received my money. My advise is don't go to them for a car or pay any deposit, because you will cry for your money.

Our salesman Jay was very informative without being pushy., he answered all our questions without hesitation.

Bought a second hand car on 19 September 2020 and paid extra for a 2 years manufacturers warranty. Although I paid straight away I was told that my insurance papers will follow in the next couple of days as they had nobody working in admin at that time. I was reassured that they will prioritise. After 2 weeks I hadn't heard and called and spoke with the salesman I initially dealt with, Greg Bennetts, who apologised and promised to look into it straight away. A further week gone and I didn't hear. I therefore called again and was told that my message will be passed on to the right person. It is now nearly 6 weeks and I haven't yet heard despite chasing. As I have no insurance papers I'm not sure what I'm covered for. I wished I hadn't put that much trust in their words. It's been a nightmare to keep chasing them. As soon as they have your money they will forget you. Be careful. Kash Sookun BK67 WWF