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I can concur with what others have said about the service dept of this dealer. I recently bought a Hyundai i10 mk2 from this dealer, a few days later I noticed a knocking noise from the rear when charging gear and a rubbing noising from the front offside brakes, I arranged to have it looked after and courtesy car was supplied, first the car supplied was filthy and with COVID this I not good, Also it took them nearly a week to sort what was apparently according to them loose boot struts, after collecting the car I was driving down lanner hill and noticed the brakes were still rubbing, I rang the m up and got put though to service dept manager, a very rude man who thought it was all one big joke and told me to win my window up ! Apparently if your brakes don’t make a running noise they are not working Unbelievable , that may be how it done in Birmingham but def not down here, they also don’t like giving out any kind of paper work here, when I collected the car and asked for a breakdown and copy of the work done the service a manager said they don’t give out invoices or receipts for work done under warranty ! This guy is a class act ! Suffice to say the will be reported, surely trading standards approved means something doesn’t it, oh yea to top it off they also failed to return my Locking wheel nut key! This lot are a comedy sketch ! AVOID !
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If there was ever any doubt as to what outstanding service looks like in the motor trade then the entire team at Dales will restore your confidence and trust. From every interaction point, at every instance the entire team are professional, supremely knowledgeable, understanding and totally dedicated at placing the customer first. In the current circumstances their service delivery went way above what could be expected but in a completely Covid-safe and secure manner. Sean and the whole team are the benchmark of how to do business in the right way. Being new to the area it was so reassuring to find a properly professional company that has a national outlook but delivered at a local level. Outstanding from start to finish and I will not now use anywhere else.
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I had to buy a dog friendly car after mine was written off following an RTC. Adam, Jane and Ben have been absolutely superb in helping me find my ideal car. Cannot rate them highly enough
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Dave, from Dales Vauxhall, Scorrier is one of the nicest, professional car sales men you will find. Nothing is any trouble and he takes time to explain everything to you ( no matter how silly you feel the question may be). Absolutely no pressure just good, honest advice! If you are looking to update your car I would truly recommend a visit to Dales Vauxhall and ask for Dave!
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I would not trust there service department. Money went missing from the car. Finally able to take our car to our usual mechanic as it was no longer under warranty at Dale's. Due to lock down our car had hardly done any miles since its last service where we paid for new oil filters. The filters that came out with our mechanic were filthy and there is no way that they had been replaced by the Dales mechanics. They rely on people not knowing anything about cars and charging for items that they don't replace as well as taking money. When purchasing the car the tow hitch was poorly installed and various items that should have been included wasn't. A switch was supposed to be installed for the reversing sensors but it wasn't. The lights were not checked and set up properly although the sheet was ticked to say they had been and it wasn't sorted until the first mot. Wouldn't trust them with anything.
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Excellent service and follow up from Dave Allen at Dales Scorrier. Highly recommended
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Today I picked up my new Seat from Dales Renault Scorrier. It is the third car I have bought from Dales, Scorrier and I have always appreciated the time they have taken during this process to help me select the right car and make an informed decision.. I also have my cars serviced at this dealership and everyone I have come across has been friendly, courteous and efficient. I personally have always dealt with Tony Harrison and I have found him excellent. He explains things clearly and I have always found him helpful and knowledgeable. The excellent follow up service is much appreciated.
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I would recommend Dales Scorrier and in particular Dan Tresail. Now on my 3rd Seat ! 5 star sales and service on each occasion.
I would recommend Dales Renault Scorrier and in particular Dave Allen. He is the up is upmost professional and explained everything very clearly. I did not feel that is was a pressured sales approach, Dave was extremely helpful and friendly. The after sales service was also excellent with follow up phone calls from Dave. It was pleasure to visit Dales, everyone is so friendly...I would highly recommend Dales, Scorrier if you are looking for a new car. I will certainly use them in future.
I would recommend Dales Renault Scorrier and in particular Adam Haigh....he goes out of his way to advise and help without being pushy like a lot of car sales do....very friendly yet professional and puts you at your ease and walks you through everything you want and need to know... I bought a Dacia step way from here and from Adam around two and a half years ago and I’ve been very happy with it and the service I have received since...can’t fault it at all and consequently have returned to Adam when I decided to maybe look at another car due to a circumstances change. I have been into the dealership about 3 times dithering a bit to be honest but Adam was very patient and helpful and today I have ordered my new car a Renault Captur ...I can’t wait to receive it... Thank you Adam and all at Dales....always a pleasure to visit...everyone is so friendly...I would highly recommend to everyone to visit if you are looking for a new car...
Dales Renault & Dacia Scorrier is an Franchise dealership that is based in Redruth. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Dales Renault & Dacia Scorrier
Wheal Rose
Redruth
Cornwall
TR16 5BX
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