1 Star – Very disappointing experience with Dick Lovett BMW I purchased a BMW 840i from Dick Lovett BMW for £29,000, expecting a high standard of service from a BMW dealer. Unfortunately, my experience from the start has been extremely disappointing. The car was originally supposed to be ready for collection on 18 June. I was then told that while it was at the valet stage, the gear shifter had apparently broken. I was subsequently told to collect the car on 20 June. All the paperwork had been completed, but I then discovered that the MOT had been carried out against the wrong registration number. The car was advertised privately and sold to me with a private registration, but it was eventually delivered to me on 22 June. On 29 June, just one week after delivery, I reported a vibration at around 40 mph, along with concerns regarding the battery and suspension. This was particularly concerning because I had been given the impression that the car had undergone a full BMW inspection and MOT before being sold. I returned the car to the dealer on 9 July for investigation and repair. Three weeks later, the issues still had not been properly resolved. Because of the lack of progress, I had no choice but to take the car to BMW Sytner for an independent inspection, costing me £300. After approximately three hours of inspection, I was informed that both front shock absorbers required replacement, a wheel was bent, and the battery had failed. I was given an estimated repair cost of around £3,500. What I find particularly disappointing is that despite these issues, the manager told me, “We can buy the car back if you like,” while at the same time I was receiving emails stating that the car was safe and that there were no faults. I have now lost £300 on an independent inspection, as well as a significant amount of time dealing with this situation, not to mention the stress and inconvenience involved. For a £29,000 BMW purchased from an official BMW dealer, I expected a completely different level of preparation, communication and after-sales support. In my experience, the after-sales service has been extremely poor. I would not recommend Dick Lovett BMW based on the way this matter has been handled. Very disappointing from start to finish.

Absolutely disgusting service. Had a car in for a bmw recall. Did the recall, killed the car, made owner wait for 1 hour in show room, explained they DIDNT have the right bmw software to Sort the car. Ended up having a courtesy car till they fixed it. They explained to was fixed, drove off the garage floor, to then have engine management lights come on. Rear light failure, drive chain fault. Admitted fault on phone, said it’s not a coincidence, booked car back in after they said they would fix it, to then be told they won’t fix it as car is old, no phone calls explaining, went back on their word. How can a car go in near perfect with their own health check to prove this, to then drive away with continuous faults! Car drove PERFECT before these conartists had the car. DO NOT USE! Avoid having any work done on your BMW with this garage. Disgusting service, will continue to try and get money back and work carried out.

It would take me to long to write this review so in summary I will never buy another vehicle from BMW Cribbs Causeway Bristol (Dick Luvett) Very poor service, terrible communications, too many re-calls, huge labour costs £150 per hour (airline pilots get less) and pretty poor attitude all round.

Had my car serviced today at Dock Lovett Bristol. Ryan was very very helpful and he gave very good advice on the questions I raised.

Car went in for recall purpose. After 3 hours happened to be looking at the stock and noticed my car. Told staff member who said 'no its still on the computer' I said i would go and check staff member came with me and yes it was my car. Staff went to check yes it was finished and apologized. I went to get in to my car and there was dirty oily hand marks on armrests and steering wheel. beige carpet oily foot prints, Really not happy there was a halfhearted attempt at cleaning which I had to redo and thoroughly clean carpet when I got home. BMW sorry but never again

Travelled 400 miles to get a really good deal. I got an excellent trade in price, and bought a beautiful series 4 BMW, with a low mileage and a one owner car My wife and I, were treated very well by Hassan and the staff, who were very professional and efficient. I would like to thank you all for being so kind.

Travelled 420 miles to get a really good deal. I got an excellent trade in price, and bought a beautiful series 4 BMW, with a low mileage and a one owner car My wife and I, were treated very well by Paolo and the staff, who were very professional and efficient. I would like to thank you all for being so kind. Peter McCabe.

Will not attempt to summarise my experience as complicated but, suffice to say, was extremely disappointed with their response and would definitely not use Dick Lovett BMW ever again.