Went a week ago to buy a car from Douglas Paul Select. Car was lovely, all faults I found were meant to be fix before pick up! Been today and found a cigarette burn on the trim that wasn’t there last week. And a few scratches. Car just wasn’t in condition for collection. Salesmen Seth was absolutely lovely and could fault a thing with him but the manager of this establishment’s attitude was absolutely appalling! Wouldn’t offer any compensation for making me wait longer and my personal expenses. wouldn’t guarantee the part would be as good as new on arrival. When I went to pull my deposit I was then also told that I would be charged for the GuardX on a car I wasn’t even having. Don’t even want to leave a rating as it was just disgusting service. Would no recommend!

I've Traveled 200 miles from south London to collected a vehicle not only the car wasn't serviced properly and while i was driving back to Home car engine light popped up and and engine closed......

I bought a BMW from Douglas Paul Select and paid finance for 5 years, the car had things wrong with it from the day I bought it, I had 3 months warranty and took it back after the first few weeks due to the brakes warping and the whole braking system failing whilst I was on the motor way and they refused to do anything about it, I went back several times and they were rude and refused to do anything, ended up having to give the car back to the finance company half way through my contract and lose all my money because I couldn’t afford to keep repairing the vehicle. Do not buy from this company.

Staff are very rude, impolite and they don't care about swearing in front of you or your children. Once they have your money they are not interested anymore and just ignore everything you do to get in contact with them. They refused to fix our car that is still under warranty and as soon as I tried to argue with them they told my to F off and get off the grounds. I tried to call office numbers, direct number to the manager and both managers mobile phones. (Jenson and Elliot) but they still ignore everything. They seem to just be out to get your money and then they don't care about anything after that. I would recommend everyone to stay away from this company.

Bought a Jeep, agreed with the salesman that they would check the bottom ball joint had been done as this had flagged up when I checked the MOT history, also both front tyres where illegal and also requested they check the break discs and pads as again they had been a previous advisory on MOT. They did replace the tyres and put a years MOT on for me, no advisories on the MOT so I drove away confident all was ok. I then noticed a wobble when breaking so took to my mechanic who said they front discs where warped and it should of had an advisory on the MOT. I called Douglas Paul where not interested unless I took it back and even then they never said they would carry out the work because there mechanic never picked it up not did the MOT tester. When I said the MOT was clearly a fraudulent one as there is no way it had been on a rolling road as they should when testing because you can not miss the wobble on warped discs they did not care, just said they use an independent MOT garage so if I wanted to take it up with them then I could do. Be careful if you buy a car from them that it genuinely has no problems and get it double checked, be prepared for them to take your money and do nothing about it if there is anything wrong with your car. I am reporting the MOT fraud, its worrying that a company who say they have been in business 42 years are happy to use a garage who supply fraudulent MOT certificate's, I expect there will be a lot of back hand payments made!!!!

found the perfect car for me only trouble i live in kent and the car was at douglas paul rotherham. spoke to the salesman gave me a detailed description. went away and thought about it for a day. phoned the sales man arranged the finance and came to collect a few days later. hassle free in and out in 30 minutes. the best used car i have ever bought saved me about £2000 from buying at home and the spec i would have ordered from new.

Bought a vw golf cabriolet off Douglas Paul sale very quick and efficient but the car really wasn't up to standard mechanically the car is spot on but the standard of valeting is terrible! Found old used tissues in the back of my new car mold in my roof was never touched in my opinion totally out of order they should have put more effort in regarding cleaning as they knew I'm a professional detailer when you buy a new car you don't want to be cleaning it properly soon as you get it home, unacceptable!!!!

Excellent service from the team at Douglas Paul. Seth was very helpful and Elliot fair with the trade ins I wouldn’t buy from any where else