Car Dealer Reviews is an
official partner of Auto Trader
I would highly recommend Essex Car Company. Reece was outstanding with the service that he provided to myself and my partner, very professional and couldn't be more helpful
Bought a Jaguar from Essex Car Company which developed an engine fault after 1300 miles. ECC collected vehicle and examined it diagnosing a piston ring failure. They offered to repair the fault and provide a 12 warranty or return my money. Given the repair would take at least a month I opted for a refund. The money was transferred to my account the next working day. You can buy with confidence at ECC as if things do go wrong they will not run a mile and deny any liability.
Reviewer has confirmed their email address
Chris is an amazing salesman that was extremely knowledgeable about cars & helped me to choose the right car, importantly he did not pressure us at all, I'm very happy with the car today he sold me & would recommend his service along with Essex Car Company as the best place to buy a used car.
Reviewer has confirmed their email address
We purchased a Hyundai ix35, which we had seen on the Essex Car Company website, In all the pictures it looked fine and was priced at £13;980. This was a four year old car, on inspection it had been keyed down the side. Also had several dents, wheels were really scratched bad, fog lamp trim was hanging off. To tell you the truth I was shocked, We spoke to Chris who then said, it’s price reflects its condition. WHAT I said then he replied it’s a lovely car one owner low mileage, in the end they agreed to do most of the damage. But I told the manager I wanted the fog lamp done. He said he would try but couldn’t promise, I trusted him big mistake. They had the car for a week, when we picked it up it had no fuel in it, and the mileage had gone up by almost 150 miles. I couldn’t believe it when we went into the office to finish paperwork, all the other salesmen just gave us bad looks. Unlike when we first went and they wanted the sale, also the low tyre pressure light was still on but was told you have to drive it a few miles before it goes off. Knowing this is usually the case, I proceeded to start the car but guess what it didn’t start. Now they asked us to get to them for 9am, that battery should have been checked. We drove 60 odd miles home, light still on and when we got home my husband lifted the bonnet, and the engine compartment was absolutely filthy. I am going to contact the finance company, and also get the car checked by Hyundai. PLEASE CHECK CARS PROPERLY if buying from this dealership, as all they are worried about is making a sale. Mrs D
Reviewer has confirmed their email address
I am so pleased with the service from essex car company if your thoughts on buying a car i can recommend Essex car company.
From Amir at the Essex Car Company, who helped get me to the centre, to "H" who helped me review my online choices and buy a car that was right for me, and Chris, and the gent who helped me sort out all the other bits, as car dealerships go, it was a good experience. I never enjoy buying cars, but found everyone very helpful without any pressure to buy. It's not easy buying or selling any car, but my experience from this company was good...and thanks to Charlie for collecting me and Amir for organising that, because it wasn't easy for me to get there from where I was. It was a good all round experience. I didn't buy the first car I saw online, but the other car I saw online was just right for me. If you know what you want, this is a good place to come. All my friends have told me I got a good car and a fair deal, and at the end of the day, that is all everyone wants. The car was cleaned after I had bought it. Something most dealers wouldn't bother with. The AA seal of approval also helps. I don't like wasting time looking through car magazines. I like to see the car for real.
Will not be purchasing another car from the Essex Car Company!! 1. agreed a price over the phone, on the day of buying the I was told we couldn't settle at that cost as it was not submitted yet I was told yes over the phone. 2. Asked for them to put a little bit of diesel in the car on the day I collected it just so I could get it home (the petrol gauge was on empty!!) was told yes they would whilst I was filling out the paperwork, then the manager apparently had left with the keys to the cupboard holding the all the fuel, had to drive the car empty to the nearest petrol station to top up, id already part exchanged my car in with half a tank of petrol still in it too!! 3. I've had to call them 4/5 times to get remaining paperwork that I should have been given/sent by now. They make excuses and saying they will send it now yet I am still waiting over a week later!! 4. they stated the car had full service history yet have no proof of it and I've had to ring around to chase all the service history up (also no service book was given to me and now I have to pay £20 to get a new one). 5. my car was not registered for the 12 month warranty I had paid for until a full 4 days after I had purchased it!! AA informed me that this should have been done and given to me on the day I purchased the car!! 6. over a week later and ive just received the AA 128 check report after I persistently called them requesting it, again something I should have received on the day or shortly after. Ive called and explain I am not happy with all this and there only answer is "well get it sent out now" and "ill have a word with the admin team because it took a long time to get to you". TERRIBLE CUSTOMER SERVICE, LOOK ELSE WHERE!!!
Reviewer has confirmed their email address
James at the Essex Car Company was 1st class and definitely new his stuff, nothing was to much trouble an excellent salesman all round.
First class staff who accommodated all of our needs. Very friendly and professional
Purchase a Mercedes A class from Essex Car Company with cash on 26th April. the dealer was very happy to take my money quickly. The car had a fault which we notice when we took the car to petrol station from just leaving the dealer. I Reported the fault to the dealer and he said I have to bring car back. I'm based in London. It was the bank holiday weekend so I ask can I use the warranty that I purchase to fix the car. They said yes but when I called they said I will have to pay for diagnostic. Contacted dealer to make them aware. After chasing the dealer he said I have to bring it in and they will give me a courtesy car. I purchased an automatic car but they was trying to give me a manual car. At first he said they gave away the last automatic car. At this point I was livid. Mysteriously they now have a automatic courtesy car. Signing the courtesy insurance it was highlighted that there's an excuse of a £1000 whether you're at fault or not. I straight up refuse to drive the car. Finally we came to a decision they will arrange for someone to collect my car. I made it clear to let me know when his on his way so I can let my partner know, he said he will call me in the morning. He never did, I ended up calling and he says his already on his way. Luckily I wasn't feeling well so I was on my way home. They collected my car and left the courtesy. I called on the next day to see how things was going. He tells me the car is already on it's way back. Lucky again I was at home. They returned my car with no paper work to say what was done and they even left the key for the other car that they had came down in. My car came back with practically no petrol in it and I had to remind the dealer they have to pay for the dartford toil. He confirmed he did but all now I haven't received the confirmation. He said he will send the paper of what was done all now I haven't received anything. I will never buy a car from this dealer.
Essex Car Company has been built on a passion for cars and customer service. With over 30% of our customers coming back to purchase another vehicle, we have a loyal and growing customer base. We hold a large stock of all types of models to suit your lifestyle. Call us, email us or pop in for a chat and test drive. Thank you for visiting our site.
But enough about us, what about you? For our customers, buying a used car from Essex Car Company means that from the moment you walk onto our site or contact us over the telephone, you will be treated with respect and courtesy. We are approachable and easy to deal with. We make buying a used car an enjoyable experience; each customer has their own individual sales executive who will ensure that the whole process is smooth and hassle free. Our after sales back-up is second to none.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 370 | |
Very Good | 65 | |
Average | 2 | |
Poor | 3 | |
Terrible | 2 |
Essex Car Company
New Road
Rainham
Essex
RM13 9EB
Mon | 09.00 - 18.00 |
Tue | 09.00 - 18.00 |
Wed | 09.00 - 18.00 |
Thu | 09.00 - 18.00 |
Fri | 09.00 - 18.00 |
Sat | 09.00 - 18.00 |
Sun | 10.00 - 16.00 |
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.