Laura B, November 2024
"loving my Mercedes"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm absolutely loving my Mercedes, and she’s all set with the new personal plates as of yesterday. She was on the road right away, and everything’s been great! The whole process was smooth and easy, with no pressure from the team. The salesperson was lovely and the dealership was conveniently not too far away.
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Aftersales from Essex Prestige in response to loving my Mercedes
Hi Laura, Thank you so much for the wonderful review! We’re so happy to hear you’re loving your Mercedes and that everything went smoothly, especially with the new personal plates! 😊 It’s fantastic to know that the process was stress-free and that you felt no pressure from the team. We really appreciate your kind words about the salesperson, we will make sure we cascade your words to the team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help. Enjoy your new ride!
Conner R, November 2024
"From petrol to electric ⚡"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
All good with my Tesla Model 3 so far, and I’m really enjoying the drive! Making the switch from petrol to electric has been a new experience, but I’m slowly getting used to charging it up. On the day, the whole process was lovely and straightforward. Every time I called up, the team was happy to help and answered any questions I had. They even helped my friend with his car.
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Aftersales from Essex Prestige in response to From petrol to electric ⚡
Hi Connor, Thank you so much for the fantastic review! We're so glad to hear you're enjoying your Tesla Model 3 and that the transition to electric driving is going well. It's great to know the process was smooth and that the team was helpful every step of the way - happy to hear we could assist your friend too! If you ever have any more questions or need further assistance, don’t hesitate to reach out. Enjoy the drive, and thanks again for choosing us here at Essex Prestige.
Peter L, October 2024
"Outstanding "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
They had exactly what I was looking for, and the team was outstanding to deal with. I couldn't be happier in the S-Class I bought from Essex Prestige.
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Hamish H, October 2024
"The right car at the right price!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My new Land Rover is grand, and I'm glad I visited Essex Prestige because it was the right car at the right price!
I will be back to visit in 5 years time.
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Aftersales from Essex Prestige in response to The right car at the right price!
Hi Hamish, Thank you so much for the great review! We’re so happy to hear you're loving your new Land Rover and that it was the perfect match for you. It’s fantastic to know we could offer you the right car at the right price. We’ll look forward to seeing you again in 5 years’ time—until then, enjoy your Land Rover, and don’t hesitate to reach out if you need anything. Thanks again for choosing Essex Prestige!
Mr J, October 2024
"Just as good as my first visit"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm a returning customer, and the team was just as good as my first visit. I was looking at getting a new car, and I was looking at two different Levante's from two different dealerships. Ultimately, I chose to return to Essex Prestige just because of the first car I bought from them and how I was treated. It's great to know they don't let their standards slip.
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Aftersales from Essex Prestige in response to Just as good as my first visit
Hello Mr J, Thank you so much for being a loyal customer and for the wonderful review! We’re absolutely thrilled to hear that your second experience with us was just as positive as the first. It means a lot that you chose to return to Essex Prestige, and we’re so glad we could maintain the high standards you expect. We truly value your trust and are always here to help you find the perfect car. Enjoy your new Levante, and we look forward to seeing you again in the future!
Durmus B, October 2024
"Specialists"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
They are truly used vehicle specialists! I have been looking for a particular Mercedes GLC for a while. I didn't expect a great dealership to be so close to home. There are plenty of GLC's on the road, but there aren't many with the specifications that I wanted. Some would say it is a rare version of it.
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Aftersales from Essex Prestige in response to Specialists
Hi Durmus, Thank you so much for the fantastic feedback! We’re so glad we could help you find the perfect Mercedes GLC, especially one with the specifications you were looking for! It’s great to know that we were able to surprise you with our selection so close to home. We truly pride ourselves on being specialists in used vehicles, and it’s wonderful to hear we met your expectations. If you ever need anything else or have any questions, feel free to reach out. Enjoy your GLC, and thanks again for choosing us!
Mr O, October 2024
"5/5 from me"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I visited Essex Prestige just because of the Audis that they have in stock and the good value for money I know Audis hold. I dealt with the majority of the team during my visits, and they were all fantastic to deal with. Definitely a 5/5 from me.
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Aftersales from Essex Prestige in response to 5/5 from me
Thank you so much for the fantastic review and the 5/5 rating! We’re thrilled to hear that you were impressed with our Audi selection and that you had such a positive experience with the team. It’s always great to know our customers are happy with both the value and the service we provide. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your Audi, and thanks again for choosing Essex Prestige!
Matthew H, October 2024
"The Audi drives perfectly"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After a bit of thought, I decided to swap over from an internal combustion engine to an electric and give it a try. I saw an Audi E-Tron on their website and made the decision to book an appointment with the team because it was the only dealership that had the E-Tron available at a reasonable price. The salesman was able to answer all my questions before making the switch. I took the car and it's been the best decision I made.
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Aftersales from Essex Prestige in response to The Audi drives perfectly
Hi Matthew, Thank you so much for sharing your experience! We’re thrilled to hear that making the switch to electric has been such a great decision for you, and we’re so glad we could help you find the Audi E-Tron at the right price. It’s fantastic to know the team was able to answer all your questions and make the process smooth. If you ever need any advice or assistance as you continue your electric journey, don’t hesitate to reach out. Enjoy the ride, and thanks again for choosing us!
Matty F, October 2024
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I found a Ford Fiesta on Auto Trader and made the trip to Essex Prestige, which is about an hour away. On arrival the team were very welcoming and made sure everything was ready to go upon my arrival. Nick looked after me from start to finish, and he was fantastic. He took care of all the paperwork, and I've got no complaints.
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Aftersales from Essex Prestige in response to Perfect
Hi Matty, Thank you so much for your lovely review! We’re so happy to hear that your trip to Essex Prestige was worth it and that the team, especially Nick, made the experience as smooth and welcoming as possible. It’s great to know everything was ready to go when you arrived, and we’re glad you had no complaints! If you ever need anything else or have more questions down the road, don’t hesitate to get in touch. Enjoy your new Ford Fiesta, and thanks again for choosing us!
Shaquille B, October 2024
"I'm really pleased "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
When I went into the Essex Prestige, the Audi E-Tron had just arrived and had a few bumps and scraps, but I still wanted it as it had the specs that I wanted. So I asked them to call me after the bodywork team repaired the vehicle, which they did. Once I went back, I was in and out in no time. I'm really pleased that I waited for it because it's been a brilliant car and the body work looks like new.
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Aftersales from Essex Prestige in response to I'm really pleased
Hello Shaquille, Thank you so much for your thoughtful review! We’re so glad you’re happy with your Audi E-Tron and that the wait was worth it. Our team takes great pride in making sure every car is in top condition, and it’s fantastic to hear the bodywork turned out just as you hoped. We really appreciate your patience and understanding throughout the process. If you ever need anything else, don’t hesitate to get in touch. Enjoy your brilliant E-Tron, and thanks again for choosing Essex Prestige!
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