Like so many others, awful experience with this garage. My mum purchased a car here in Feb 2021 and it had to go back 3 times in the first 2 weeks for separate faults. All fixed under warranty (as they should be). My mum died in June 2021. Inherited car, took it to a proper mechanic. So many more faults found. Contacted Hyams as Consumer Rights say they have to fix it within 6 months of purchase. Long story short, rude and obnoxious Paul Hyam strikes again. Denied I had consumer rights, said the car would pass MOT (faults were not about roadworthiness, more serious mechanical faults). No compassion for circumstance. Tried every loophole to get out of the repairs. It’s cost me around £1000 to fix the car and not a penny of that went to Hyams. Would have taken it to an independent arbitrator (and likely won) if I wasn’t suffering such an awful bereavement. Long story short, DO NOT BUY A CAR HERE. They sell with bare minimum done (ie just an MOT) and do nothing more. Customer service is atrocious. You’ll see on other sites/other reviews that Paul will always blame the customer or shirk responsibility for sub standard cars and service. Awful, greedy little man.

Car was playing up and tires needed blowing up! Two nice young men sorted it out for free, there and then. Angels

i wanted to test drive x2 cars before I brought one. Apprantley I could not test drive either as I was advised that one was on hold till thursday. I asked if I could test drive the other car when I was poorly spoken to and was advised it was in a compound even though I just drove past it on the side of the road. I asked again if I could test drive before I brought when I was told No. I said that I would have to go somewhere else if I cannot test drive when they replied ok. So rude and how do they expect to sell a car with lies

Yet another car from Hyams Autos this time another Ford c max. We have had cars from Hyams since the 1970s Great value and very helpful staff. Thanks Paul and Chris. From Bernard P

Phoned up to book a viewing, salesman busy so would ring back, didn't. Phoned again and was put through to a very rude and aggressive bloke who said i couldn't see the car because it was off site, I had said my wife would like to see the car to check the condition but he said the pictures were good, had nothing to hide and it was bright red. So his assumption was I would buy the car without viewing it... really??. He could have explained this in a pleasant manner and I would have been happy but no, treat customers like dirt is his motto. Their loss as I found a better car and bought it on the same day from one of their competitors and was treated with respect even tho the same Covid restrictions were in place, there is no mention of Covid precautions on the Hyam website, If you want to be treated like dirt then feel free, seems to be a common theme with other reviewers so its not just me

My dad dealt with paul friendly helpful and trustworthy great car i love it he travelled up from cardiff to buy my car Thank you

Bought a Ford Fiesta zetec from these guys yesterday, it’s the 2nd car in 3 years I have bought from them. Great car , fast and friendly service , see you in 3 years guys.

Very Rude the owner and sales advisor, but no fault with the office staff bad experience with car wouldn't recommend