Samuel from Jagland Empire Ltd in response to Ripped Off, Terrible Customer Service!

Dear Kai, Frankly I am shocked by your review albeit all we did for you and your father at Jagland. Every request you put forward was met to provide you with a great customer service experience. Initially, you and your father listed numerous items you wanted your car to have which were not advertised and I personally provided all to you even before you had purchased the vehicle. In addition, the vehicle was advertised as having excellent service history and we delivered. Again, personally I provided you with copies of service history and also advised you to go to BMW and receive access to your IDRIVE so you can view previous services digitally. Unfortunately, we will be reporting this review for false information as it is unacceptable and provide Car Dealer Reviews with evidence to support our response. Regards, Sam

Scott Cameron in response to Ripped Off, Terrible Customer Service!

I am genuinely staggered by Jagland’s Assistant Manager Samuel’s response. Again Jagland never responded in person to find a solution, but as soon as there is a negative review online they spring into action and with each message dig a deeper hole for themselves! Firstly another Jagland employee contacts car dealer reviews requesting the review is removed as they have never sold a car to me or my son, yet now they have miraculously remembered us! Regarding Sam's comments, I did make work requests before agreeing to buy the car. This was two new front tyres as they were illegal, one completely bald (although they only fitted part worn) , car mats and replacement battery in the key fob, so basically not an extensive list. Regarding the service history, 2 weeks ago Sam most probably hoping it was an enquiry & not me on the phone answered and to his credit did manage to obtain one service record at 34899 miles. Given the car is a 68 plate with 94000 miles on the clock this is not excellent service history. I am happy to remove the review when Jagland provide the excellent service history as advertised or at least reply to my many emails with an acceptable proposal. Thanks Scott

Daniel from Jagland Empire Ltd in response to Ripped Off, Terrible Customer Service!

Hi, Thank you very much for taking the time to leave us a review and we're very sorry to hear you're not 100% happy. We do value your feedback and will arrange for a member of our team to contact you as soon as the review company has provided your contact details to contact you. Alternatively you can contact us on 01422 321 111 for the complaints/aftersales team, we are happy to discuss and hopefully look forward to a good resolution. Kind regards, Daniel , JLE - Customer Experience Team

Natasha from Jagland Empire Ltd in response to AVIOD AT ALL COSTS!

Hi Rachael,  Thank you very much for taking the time to leave us a review and we're sorry to hear you're not 100% happy.       We do value your feedback and will arrange for a member of our team to contact you as soon as the review company has provided your contact details to contact you. Alternatively you can contact us on 01422 321 111. Kind regards,      Natasha , JLE - Customer Experience Team

Natasha from Jagland Empire Ltd in response to AVIOD AT ALL COSTS!

Hi Rachael,  Thank you very much for taking the time to leave us a review and we're sorry to hear you're not 100% happy.       We do value your feedback and will arrange for a member of our team to contact you as soon as the review company has provided your contact details to contact you. Alternatively you can contact us on 01422 321 111. Kind regards,      Natasha , JLE - Customer Experience Team

Imogen Smith from Jagland Empire Ltd in response to Excellent service

Hi Cheryll, Thankyou for you positive review and kind feedback, All the best and happy motoring!

Imogen Smith from Jagland Empire Ltd in response to Land Rover Discovery Sport

Hi Gemma, Thank you for your positive review, We are glad to hear that you are happy with your purchase, All the best!

Adam Smith from Jagland Empire Ltd in response to Online Purchase

Thanks Baki, Hope you have a brilliant time in your new motor. All the best

Adam Smith from Jagland Empire Ltd in response to Good Deal

Thanks and we look forward to seeing you again in the future! All the best

Adam Smith from Jagland Empire Ltd in response to Sam & Tina Were Beautiful

Hello Reza, Thanks for using our service. We're glad that you purchased of us. Any aftersales enquiries, don't hesitate to message us again. All the best!

Imogen Smith from Jagland Empire Ltd in response to very good experience

Hi Isha, Thank you for your positive review, we are glad we provided you with a good experience and are happy with you purchase, All the best!

Natasha from Jagland Empire Ltd in response to DO NOT USE

Hi,  Thank you very much for taking the time to leave us a review and we're sorry to hear you're not 100% happy.       We do value your feedback and will arrange for a member of our team to contact you as soon as the review company has provided your contact details to contact you. Alternatively you can contact us on 01422 321 111. Kind regards,      Natasha , JLE - Customer Experience Team

Imogen Smith from Jagland Empire Ltd in response to Good Communication

Hi Megan, Thank you for your positive review and kind feedback, we are glad to hear you are happy with your purchase, All the best and happy motoring!