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I have had an amazing experience with MB Brent Park i went in to see a 2012 B-Class that i saw on their website i read the description of the car because i was hesitant after reading some of the reviews, but in all honesty i recommenced to anyone looking for a good time and buying a good car. The car i went for had top specs and match everything in the description and before i leave they took it to the valet for me and bought it be new. thank you guys at MB Brent Park
Helen Jones from MB Brent Park in response to Tony Adam
Hi Tony, thanks so much for the 5 star review. We are very happy to hear that you are pleased with the overall experience. I am pleased that some of the negative feedback did not stop you from visiting MB Brent Park to see for yourself the high level of customer service that all staff at MB Brent Park adhere too. Thank you for recommending us on to your friends and family, please like us on Facebook and follow us on Twitter! Thanks again for choosing MB Brent Park. Helen Jones MB Brent Park - Customer Service Manager
Just bought my Mercedes Benz from MB Brent Park. I would definitely recommend to my friends and family to them as it has been a great experience.
Helen Jones from MB Brent Park in response to james tay
Dear James, thanks for the great 5 star review. We're delighted that you enjoyed so many elements of the MB Brent Park experience. Please recommend us on to friends and family, and also like us on Facebook and follow us on Twitter! Thanks again for choosing MB Brent Park. Helen Jones MB Brent Park - Customer Service Manager
I have just bought our new family car from this dealership and have thoroughly enjoyed the experience as the staff could not be more helpful. I had to wait a bit as they were busy, but this is understandable as I was given undivided attention once somebody could see me. Great service at MB Brent Park. Nice showroom.
Helen Jones from MB Brent Park in response to LynnLynn
Dear Customer - thanks for the 5* rating. We are really pleased you had a great experience. The team work hard to ensure our customers find the right car at the right price. We're glad to hear you popped into our newly refurbished showroom. You will be pleased to learn that as we have had a record breaking year here at MB Brent Park, we are now actively seeking new staff to join our ever growing team. We will pass on your feedback to the team involved in your car purchase. Don't forget to recommend us to your friends and family and like us on Facebook. Happy driving from The Cargiant Team
Just purchased an almost new Mercedesi from MB Brent park. Every aspect of the transaction has been very good, from the initial contact to the collection of the car. The vehicle was exactly as described (and beautifully prepared on collection day), the price was just right and all communications polite, friendly and efficient. I wish all transactions were this easy. 100% recommend to anyone looking for a Mercedes.
Reviewer has confirmed their email address
Helen Jones from MB Brent Park in response to Joe Barnett
Hi Joe, Many thanks for your feedback and for recommending us to your family and friends. The team work really hard to make sure all our customers have a great experience so it's really good to hear we are getting it right! We look forward to assisting you with any further queries that you may have. See you soon again and happy driving from everyone at MB Brent Park. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
MB Brent Park are thoroughly dishonest, took them to court and won the case but they ignored the ruling. I do not recommend this used car dealer to anyone.
Hussain Ashmere from MB Brent Park in response to unhappy with MB Brent Park
Dear Sirs I can confirm that MB Brent Park had not been taking to court not has it lossed or ignored any court hearing. Please advice
Ruby in response to unhappy with MB Brent Park
Are you able to say what the case brought against MB BRENT Park was, ie consumer rights or fraudulent selling. And, did they finally pay up??
MB Brent Park from MB Brent Park in response to unhappy with MB Brent Park
Dear Customer, thanks for getting in touch and we're sorry that your experience did not live up to your expectations. Please email your experience and details of your case to info@mbbrentpark.co.uk along with the vehicle registration so that we can follow up with you directly. I have so far been unable to find any legal case outstanding. Best wishes from all at the MB Brent Park team. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
After looking at the reviews on MB Brent Park, I was quite nervous about checking their cars out. As I was looking for a white c-class coupe with panoramic roof, I found the exact specs at MB Brent Park. So I decided to go there since I live locally and wouldn’t take so long. When I got there, a young man offered me a drink and helped me out by showing me around the car. After looking at the car, I wanted a test drive as I wanted to see if I was comfortable and so I went for one. I looked at the paper work and was happy with everything. As I completed the paper work, the car went for a valet and was ready for me to take away as soon as I had finished. So happy with my purchase and will go back again to upgrade.
Helen Jones from MB Brent Park in response to M Ibrahim
Dear Customer, many thanks for the five star review. We're glad the test drive and entire sales process went so smoothly. Please recommend us on to your friends and family, please also like us on Facebook and follow us on Twitter! Thanks again for choosing MB Brent Park and of course we'd be delighted to see you again for your next service. Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
Dear buyers, I bought a C Class Mercedes Benz from MB Brent Park. I thought they are specialist people for Mercedes. WRONG WRONG. They charge me £3000 for the car which is not even worth £1000. When I went to ask them about this and problems they were so rude and opened their hand that they can't do it. Mr. Hussain is the manager who sold the car with the engine management warning light on, told me that the car has a problem with the sensor and cost me £300 to fix. When I went to check with the warranty they sold me, it didn't cover the fault. I finally spent £2000 for cam shaft chain. I strongly advise people please don't go there and find a proper Mercedes company to get the car.
I would recommend paying for your own pre purchase AA check for any vehicle purchased from MB Brent Park. In spite of being told the car had received a thorough pre sale check I incurred £2k of bills immediately for a car that cost £15k on items that ought to have beeb spotted and which made the car unsafe to drive over any distance. The failures were immediate and the response of MB Brent Park dismissive and false. Currently seeking a legal view.************************************************************* UPDATE OCTOBER 2015, Following an earlier review, all attempts to resolve the faults with the car at purchase have been rejected or ignored so the matter is now progressing to court. Any used car from this dealership should be independently checked as their own checks were clearly non existent insofar as the car I purchased was concerned. A £15k has required a £5k garage bill for essential repairs in order to make the car road safe. Happy customers here are lucky customers.
Reviewer has confirmed their email address
Leanne65 in response to Roy
I'd be interested to know how you get on with the legal proceedings. I have taken them to court, and won. I have also contacted Trading Standards and the last I heard was that they were being investigated. Hopefully something will come of this.
Helen Jones from MB Brent Park in response to Roy
Dear Roy, thank you for getting in touch. We are sorry to hear of your experience. I have looked into your case and I can see that MB Brent Park have offered to inspect the vehicle in question. However, you have not accepted this offer. I am also aware that this case was dismissed by the local county court. Please email info@mbbrentpark.co.uk should you require any further assistance. Many Thanks, Helen Jones Customer Service Manager MB Brent Park - Mercedes-Benz Specialist
Do not recommend MB Brent Park to anyone, unless you are looking for stressful times and headaches. Promises not kept, described information not true, they misled me. Before the sale they are like your friend afterwards they just don't care.
Helen Jones from MB Brent Park in response to Benz
Dear Customer, thank you for getting in touch. We are sorry to hear of your experience. Could you email info@mbbrentpark.co.uk with your car registration so that we can support you with this? Many Thanks, MB Brent Park
I have had the car I purchased from MB Brent Park less than 3 months. I paid cash and have had an ongoing problem with it from 2 weeks in. The staff I have come across since things have gone wrong are rude and unhelpful. Will be contacting Trading Standards. 01/06/2015
Helen Jones from MB Brent Park in response to Carrie
Dear Customer, thank you for getting in touch. We are sorry to hear of your experience. Could you email info@mbbrentpark.co.uk with your car registration so that we can support you with this? Many Thanks, MB Brent Park
MB Brent Park (formerly known as 14 Saints Automotive) is a used car dealer based in Neasden that specialises in providing top quality Mercedes-Benz cars throughout London, whilst also holding stock of other manufacturers too.
They are a family owned business that is dedicated to not only ensuring that you have the perfect car but that you can drive away in it as soon as possible.
Manufacturers: Sells a variety of makes and models
Independent Dealership
MB Brent Park
Central Business Centre Great Central Way
London
Greater London
NW10 0UR
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