Arun M, December 2024
"Well presented car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My Ford Fiesta has been proper nice to be fair and it's completely different from the Nissan Note that I had before, it's been decent. James was great and he was quick to offer a test drive and once I came back to collect the car, it was nice to see it was well presented.
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Ponko from Ponko in response to Well presented car
Thank you for your feedback. We're pleased to hear that you're enjoying your Ford Fiesta and that James was able to assist you effectively throughout the process. We aim to make the car buying experience as smooth as possible, and it’s great to know it met your expectations. We hope you continue to enjoy your new car!
Mr's D, December 2024
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The customer service from the team was great and my son is getting on well with his Audi A3.
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Aftersales from Ponko in response to Great service
Thanks for your feedback! We're thrilled to hear that you had a great experience with our team and that your son is enjoying his Audi A3.
Thomas R, December 2024
"So far so good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Things are going well with my 208 and manically, so far everything is going well. A test drive was available and it was great to be able to take the car out before going ahead with it.
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Ponko from Ponko in response to So far so good
Thank you for your feedback! We’re glad to hear everything is going well with your Peugeot 208. It's great that you were able to take the car for a test drive, as we believe it's an important part of the buying process. If you need any further assistance or have any questions, don’t hesitate to reach out. Enjoy your new car!
Hamish F, December 2024
"Bright and bubbly"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very happy with what they guys did at the dealership for me We knew what to expect with a low budget car but even when there was stuff that needed doing the team were straight on it and tried their best to get it sorted. The salesman I delt with was bright, bubbly and really helpful. Even though we knew the car didn't come with a second key he pointed us in the direction of where to get one, and although it was a little more expensive than first mentioned, it was helpful.
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Aftersales from Ponko in response to Bright and bubbly
Thanks ever so much for the detailed review Hamish. We’re so glad to hear that the team went above and beyond to assist you and make sure everything was sorted, even with a low-budget car. It’s great to know our salesman’s positive and helpful attitude made a difference, and we’re happy we could point you in the right direction for the second key
Zoe G, December 2024
"Super helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nothing bad to report from me! The key didn't work when I first picked the car up but it turned out to be a battery issue so it was quickly sorted out and has been fine since. Anthony was really good to deal with, I thought he was super friendly, honest about the car and really helpful to make sure we got the best deal before going ahead with it.
+0 Found this review helpful
Ponko from Ponko in response to Super helpful
Thank you for your feedback! We're glad to hear that the key issue was quickly resolved and that everything has been running smoothly since. It’s great to know that Anthony made the process easy for you with his friendly and honest approach, ensuring you got the best deal. We appreciate your kind words and are happy you had a positive experience with us!
Matthew O, December 2024
"No issues"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Definitely a 5 from me because I've had no issues at all. The car was purchased for my son as he's learning to drive so it's getting occasional use for his driving lessons. It's been ideal for what we needed. Really pleased with it.
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Ponko from Ponko in response to No issues
Thank you for the great feedback! We're thrilled the car has been a perfect fit for your son's driving lessons. It’s great to hear everything has been smooth and trouble-free. We appreciate your 5-star rating and are delighted you’re so pleased with your purchase!
Helen S, December 2024
"Informative"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
When I was last at the dealership in person I was on a bit of a time crunch but I still felt that I was well informed about the car and the paperwork was also handled well. Matthew still made time to give me a lift to the station, which was very much needed.
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Aftersales from Ponko in response to Informative
Thanks ever so much for taking the time to leave us some feedback Helen, it's very much appreciated. We'll be sure to pass your comments back to Matthew and thank him for the lift to the station!
Darren R, December 2024
"Going alright"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Happy to give 4 stars for my overall experience with Ponko. Haydn was all good on the day while he was looking after me and although I haven't driven the car much, it's going alright.
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Aftersales from Ponko in response to Going alright
Thanks ever so much for taking the time to leave us some feedback Darren, it's very much appreciated. We'll be sure to pass your comments back to Haydn.
Thomas P, December 2024
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have an ever growing family and needed a new car. Popped down to ponko to find a new bigger car than my existing and can not fault how easy and faultless it was to buy a new one. 100% brilliant service from Matthew and will returning in the future as this is also where I got my previous car from.
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Ponko from Ponko in response to Great service
Thank you for your kind words and for choosing Ponko once again for your new car! We're thrilled to hear that Matthew provided you with brilliant service and made the process of finding the perfect family car so seamless. It means a lot to us that you continue to trust us for your car needs, We look forward to welcoming you back in the future, But for now, enjoy your new car!
Liz T, December 2024
"My daughter’s first car. Ford fiesta "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent service and good car.
+0 Found this review helpful
Ponko from Ponko in response to My daughter’s first car. Ford fiesta
Thank you for your kind feedback! We’re delighted to hear that you’re happy with both the service and your car. If you need any assistance or have any questions in the future, don’t hesitate to reach out.
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