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93% Recommend
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1,711 reviews from our car dealer reviews community
Leave a review for Prestige Cars Kent
Leave a review

1,711 reviews from our car dealer reviews community

Leave a review for Prestige Cars Kent
Leave a review
"Alex"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

***ABSOLUTE MUST READ*** First of all where do I begin. I bought a Volkswagen Golf R from not so Prestige cars on the 2nd of April after 2 weeks of them so called preparing the vehicle. Had I not been so hasty and done all the correct checks before part exchanging a perfectly good Audi A3 for £5000 and paying a further deposit of £2500 of my hard earned money I would have definitely not bought this car. 12 days after buying the car it broke down with smoke bellowing from the exhaust and also the engine rendering the car unable to drive. I had to get the car towed back to the dealer in the evening and leave the car outside their gates. I decided to write a letter rejecting the car for a refund under the consumer rights act and after delivering It to the co director Jack who was extremely cold and rude I left there without a car extremely disappointed. I was told I cannot get my old car back even though it was still there and the nerve to say that I will be hearing from their solicitor was ridiculous. After contact Barclays partner finance and explaining what had happened they had an independent company inspect the car after a further 2 weeks and miraculously they report that the Golf R now works fine and there is nothing wrong with it, 'How convenient'. Now finding out the car has had 7 previous owners and was previously another colour and had the number plate changed twice it was no wonder the car was in a bad way. Under the bonnet it was extremely shoddy and unkept, the alloys were scratched after they said they would be refurbished and Internally the gear stick was broken amongst other discrepancies. Everything about the Customer service and the way I have been treated throughout this entire process has been extremely poor and judging by the most recent review by Imran I would say this company are racist and have no regard for people of colour. I could definitely sense it especially by the way I was spoken to over the phone and in person. As you can tell I am holding nothing back in this Honest review and if you're reading this and thinking of buying a car from Prestige Cars my good advice would be DONT! Take your money and buy elsewhere where you are appreciated and taken care of. Where you can deal with honest people that know the value of a customer. Needless to say the vehicle was vastly overpriced, not fit for the road in my opinion as cars of that age and price are not suppose to break down after 12 days. I'm not afraid to admit my stupidity in not checking over the vehicle thoroughly before signing anything. However that doesn't excuse the fact that they treat customers like dirt and just out to make a buck with no regard for their customers. Do not be fooled by any good reviews about this outfit. They are a sorry excuse for a dealership.

George known in response to Alex

Shouldn't you as a buying be checking all this things you stated also if it was overpriced why did you buy it? Was just reading the reviews before I looked at a car, had to comment on this one as it's ridiculous and just wasted my ten mins

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Dealership Information

Started in 2012, Prestige Cars Kent is a family-run, independent dealership based in Orpington, Kent. We stock more than 200 prestige cars from Audi, to Rolls Royce. Each car undergoes a thorough 175-point inspection prior to sale and is supplied with a 12-month Warranty, underwritten by ourselves.

We are able to take in existing cars as part exchanges, and are able to offer finance options (we are authorised and regulated by the FCA). With a large panel of lenders, we are able to provide the best solution to meet individual circumstances.

Selling hundreds of cars a year, usually with a Service Pack, has driven demand to provide car servicing. Whilst we have delivered this for a little while now, in early 2020 we were delighted to open our dedicated car Service Centre, just down the road in Orpington. With 13 service ramps, manned by main-dealer trained technicians using the latest equipment, our aim is to provide better service than a prestige main dealer at a considerably lower cost.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1711 reviews4.7 out of 5 stars — Rated Excellent
Excellent
1432
Very Good
239
Average
2
Poor
11
Terrible
20

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    Contact Information

    Address

    Prestige Cars Kent
    Hewitts Farm Cottages Hewitts Road
    Orpington
    Greater London
    BR6 7QR

    Get in touch

    01689 660385
    http://www.prestigecarskent.co.uk

    Opening times
    Mon 08.30 - 18.00
    Tue 08.30 - 18.00
    Wed 08.30 - 18.00
    Thu 08.30 - 18.00
    Fri 08.30 - 18.00
    Sat 08.30 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    93%
    Would recommend this dealer to family and friends
    97%
    Percent of reviews responded to by this dealer

    Additional Information About Prestige Cars Kent

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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