32 reviews from our car dealer reviews community
Leave a review for Riverside Car Sales
Leave a review

32 reviews from our car dealer reviews community

Leave a review for Riverside Car Sales
Leave a review
"Very pleased with my car"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Any issues my car had they sorted before I took collection of it,The car was delivered valeted to a high standard.I was happy with dealing with them too as they were friendly.

"Very happy customer! "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Nothing but a positive experience here. From my test drive to purchase, I’ve been super happy. High level of communication, super helpful staff- shout out to Shane who was helpful throughout- and a car I feel safe in. Thanks all at Riverside!

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"BUY AT UR OWN RISK & Ull HAVE NOHELP "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fake and fraud advertising of priority service which they don't acknowledge. Arrogant ,threatening, asking to remove poor review - expecting 5 🌟 for pathetic and poor service. Car costed me 10k + 1200 for warranty and <6months single battery change episode at their service left me with 1000£ expense with no car for 2 weeks for a fault which the caused.

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"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like too give a special mention too shane who was absolutely outstanding whilst we were buying our car very friendly bloke & a proper gentleman 10/10 for all the knowledge that was given too us thanks very much Shane you are very much a valuable asset too your company all the very best from Angela becca john all the way from whitehaven west Cumberland

"Avoid you will regret "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Charlie and Shane are running a Scam, they are selling defective cars, Charlie is full or Arrogance and have a pathetic attitude so does Shane both are compulsive liars and dishonest and untrustworthy. I waited months before I got the car and till date I have not been informed about the problem of the car or the work that was carried out, don’t waste your precious time and hard earned money go and spend it somewhere else.

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"Mercedes E Class convertable"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What can i say about this dealership. Honest, friendly and competitive. This is my fifth car ive purchased from Riverside car sales and they have always been a pleasure to deal with. My latest purchase was dealt with by Eddie and i can only say what a pleasent person to deal with. Nothing was to much and i am more than pleased with the service that i received. I cant recomend this dealership enough. Thankyou so much and i will be back.

"Don’t visit river side car sales "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you wanted a decent car and reliable I wouldn’t buy at river side car sales. They don’t care about the cars, they would rather it sorted quickly than properly. The staff members are all rude especially the boss rob who thinks he’s above everyone but in reality just arrogant . All the staff just spend all day on their phones and if you have any problems with the cars they just don’t care. Definitely don’t buy from here, look at reviews online and you will see 70% at below 2 stars

"Steer clear "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worked at riverside till recently very bad company where the owner has told me him self they buy uncategorised crashed vehicles fix them and sell them off the forecourt as if they haven’t been crashed they spray old carpets instead of cleaning them they over sell finance even if you can afford the car as they earn more commission on it the garage doesn’t actually mot the cars they just sit outside and say they have had a mot they are the harry wormwood of garages in burton as someone who has seen everything that happens there I advise people to steer clear of this place they have one thing on there mind and that’s money they don’t care if you have kids they will rip anyone off

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"Awful customer service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Warning if you’re looking at buying a car!! We visited riverside car sales and were happy with the service we received at the start. We picked up our car on the 18th June and the customer service from Eddie was great. We brought the £300 service and MOT package with our car as we thought this seemed like a good deal. On the Sunday we noticed a rattling sound coming from the left front side. I rang the garage on the Monday and they got us in at their service department for it to be looked at. The service team told me the shock absorber was broken and needed replacing. I picked the car up the following day and noticed that the knocking was still there so I rang back and told them and again I was booked in. I was told my car needed more work doing to it now and the work was done. I told the service team I had lost confidence in them due to it having an MOT with no advisories the Thursday before collection. I rang and spoke to somebody from the sales team and expressed my concern as they had the car 3 times and there were still issues therefore I wanted a refund on the service and warranty package. I was told he would have to speak to his director about this as it was a none refundable product. Fast forward to picking my car up on Friday night from the sales team, I was greeted by Rob and Shane. Shane showed me a sheet with the work that had been done ( as I requested). I asked if this should not have been picked up on an MOT or as an advisory as previous cars I’ve had mot’d have had shock absorbers on here. Rob came over and asked me if I realised that an MOT was the most basic check on a car and didn’t mean a car was roadworthy or safe…. So I asked if that meant he didn’t care if his cars were road worthy or safe then. He was quite aggressive in his reply telling me how offensive I was and that I had already upset all of his service staff by saying I had lost my confidence in them. When I tried to respond he shouted ‘ did you say you’d lost confidence Yes or no’? He said this twice as I tried to respond but wouldn’t let me speak until I had said no. I said that actually I had lost confidence and I think that’s quite right following the issues. He told me a normal person wouldn’t say that and they’d ring back and say it wasn’t quite right… I asked again for a refund on the service and MOT plan I had purchase. I was told this is not refundable. I said to be honest then I think I want to refund the whole thing as the experience hasn’t been great and I’m within my 14 days and actually because I’m a women you’re talking down to me. Shane they responded saying I was so offensive for calling them sexist. Rob told me to get out of his car garage and that I was not allowed to return there. I said if I’m not allowed to return then how am I supposed to use the service plan so I want refund and he just kept shouting get out and leave the courtesy car key in the car and don’t come back. I felt very intimidated as they started walking towards me shouting so I left. The next day my father in law returned and miraculously I ended up being refunded the money. So clearly sexist and thought they could get away with ganging up on a pregnant women. Disgusting service!

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"DO NOT BUY FROM HERE!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DONT BUY A CAR FROM HERE!!!!!! The car I bought was a death trap. I’d only just left the garage and the engine warning light came o and it was pulling heavily to the right hand side. I spoke with the garage and they said to get it diagnosed at a garage nearer my home. When I took it to a garage, the mechanic couldn’t diagnose the issue, BUT he did see that the entire near side had recently been repaired. It looked like it had taken a big impact. When I asked the garage if this was true, they said no. They had done a service, mot and extensive check on the entire vehicle!!! It’s a shame that all these experts didn’t see the masking tape that had been left covering the key hole on the passenger door that had been sprayed over in the same colour as the car😳 I, again asked them about this and they denied any work had taken place!!!! Stating they’re not cowboys!!! No just liars. I’ve since taken the vehicle back, but I’m still waiting for me money back!! £8500 is owed to me, but because the boss in an annual leave. I have to wait!!! Absolute joke of a company. Please be warned. Don’t trust them.

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Dealership Information

Welcome to Riverside Car Sales Ltd

Used cars for sale in Burton Upon Trent, Staffordshire

Quality used cars by Riverside Car Sales Ltd in Burton upon Trent.

With an extensive range of second hand cars featuring all makes and models, Riverside Car Sales Ltd Ltd can provide the right car at the right price. With so much choice on second hand cars, why go anywhere else? Get the best prices and widest choice on quality used cars in Burton on Trent, contact us today on 01283 541145.

We offer a customer protection pack on every vehicle sold of one hundred and forty nine pounds and ninety nine pence.

We offer a full range of Warranty and Finance options. Please select tabs above for full details.

If we can offer any additional help or information, please don't hesitate to call or Email.

We hope you enjoy your visit to the Riverside Car Sales Ltd Ltd web site.

Deals in: 4x4s, Cars, Motorbikes, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1996

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
32 reviews2.9 out of 5 stars — Rated Average
Excellent
13
Very Good
0
Average
4
Poor
4
Terrible
11

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  • Contact Information

    Address

    Riverside Car Sales
    Derby Road
    Burton-on-Trent
    Staffordshire
    DE14 1RN

    Get in touch

    01283 541145
    http://www.riversidecarsales.co.uk

    Opening times
    Mon 08.30 - 18.00
    Tue 08.30 - 18.00
    Wed 08.30 - 18.00
    Thu 08.30 - 18.00
    Fri 08.30 - 18.00
    Sat 08.30 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    37%
    Percent of reviews responded to by this dealer

    Additional Information About Riverside Car Sales

    Company Formed: 1996
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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