AVOID AT ALL COSTS Firstly I dealt with salesman called Chris offered delivery, drive away car insurance none happened. Chris promised to call me back in which he did to take the deposit over the phone, gave him my car details for no payment to be taken to find out he was AT HOME writing my CARD DETAILS DOWN ON PAPER... then processed the payment the next morning. Go to collect the car as delivery is now not an option to be told "it won't start" after travelling 120 miles to get there, to then be told I'd have to come back another day or choose a different car. So I choose another car in which I completely regret doing as a gearbox fault has appeared on the car, I filed a consumer complaint with the finance company 1st response and I have a right for a free repair. I started to deal with Chris L - finance manager who is a very smart guy in making sure Rix Motors doesn't pay out a penny. The finance informed myself Rix Motors would cover the costs of recovery to then be told by Chris L apparently the finance company told him I was paying for the recovery in which the finance company dispute. Chris L was happy for a local repair but the finance company wasn't willing to support this. After having pure difficulty with a repair garage locally a decision was made for the finance company to pay for recovery 4 days later Chris L still failed to provide a delivery address for the recovery. After speaking again with the finance company turns out CHRIS L has stated they now won't support repair as he fully well knows the consumers complaint is no longer active as he choose local repair and as a customer of Rix Motors I would not have any rights because he was smart in getting the consumers complaint closed. Well as for Chris L and Rix Motors I'll see you soon.

I didn't end up going ahead with the vehicle from Rix in the end but I must say the communication and customer service really was great. Multiple conversations regarding everything from videos of the car, advice on finance etc. They couldn't have been more helpful and I didn't feel pressured at any point. I found a car closer to me, and in a different colour that I preferred and this was the only reason I didn't go ahead. The staff remained friendly and professional the whole way through even after I said I wasn't going ahead with the purchase.

purchased 5 cars from rix over the years recent being a range rover never once had any trouble with this company would recommend them to anybody. a truly honest garage with no pressure sales i wish them all the best in future and will be back to buy no6 ps sent me a nice text on my birthday how many car dealer wold do that james cumbria

Brought bmw x3 of darren hill sales executive at rix motors had an issue when it arrived with wheels and inside car vevy worn i spoke to daran about it he said car shouldent of left in that condition wheels where really bad condition all over daren said take photos send them me so I did hes conpletley egnored me since then there not a nice comoany at all once your money has cleared they turn into snakes be vevy aware of this when buying a car of this lot family run buisness what a load rix treat your customers better

Please do not buy from this company and read the many scathing reviews on google! I wish I did, I've had the same experience as numerous other people on the comments. They sell you a car with a million faults and as soon as you try to speak to them about it they ignore you and shut you down. One week after buying my car it was in the garage, then again 2 weeks later and the mechanic listed numerous issues that they did not declare. I contacted them as I was well within 56 day warranty and they told me this only counted as complete engine failure and they wouldn't help with anything else. Yet Becky (who should be ashamed of herself) told me that if there was anything wrong at all I could bring it straight back. I told her I was pregnant and had a young son and needed a reliable family car and she still sold me a bag of crap and it's been nothing but hardship since and I'm stuck in a 3 year finance obligation. Car is currently in garage yet again and I'm getting taxis to my night shifts at the hospital costing me even more money! Honestly my mental health has plummeted.

Excellent experience this is the third vehicle from Rix and each car has been a great buy

Beware! Rix Motor Company denies customers’ legal rights The Consumer Rights Act 2015 requires that second hand cars sold by dealerships are fit for purpose, as described and of satisfactory quality. If they are not, the Act gives customers 30 days to reject the vehicle and be refunded. I bought a car from Rix Motor company and within four days the coolant reservoir was empty. When coolant was refilled the level continually decreased. I went back to Rix and they said the car needed a new water pump. However, when they replaced the water pump the problem wasn’t solved. I have many dated photographs documenting the declining engine coolant level. Because the car remained seriously flawed I told Rix Motor Company I was rejecting it as is my right under the Consumer Rights Act 2015 and would require the refund that Act entitles people to. They have denied my legal right and will not take the car back. They have also alleged that the declining coolant level is due to my having travelled 2000 miles since the Sept 9th 2023 purchase and/or ‘driver error’. I wonder what type of driver error would cause coolant to drain so quickly?! The suggestion is, of course, ridiculous. By denying my legal rights Rix Motor Company has left me with no option but to undergo the cost and delay involved in taking them to court while the car lies unused. This is a very difficult and stressful situation to be in. I have written this review to warn other people. I wouldn’t want anyone else to go through the same difficulty, cost and stress. For your own good, please avoid Rix Motor Company.

We looked at a couple of Jaguar XKR at Rix Motors, and Norman was on hand to help us, getting each car out and talking through the various vehicles on display. After settling on our car of choice, we noticed a slight mark on the centre console which Norman assured us would be resolved. Having agreed deposits and part-ex, all of which handled without any undue pressure, we went for a test drive and agreed to purchase the vehicle. Collected the car the day after, communication was great throughout, and Norman is a credit to the company - and the centre console was repaired so well you wouldn't have ever known. Handover of car was great, and really impressed with Rix Motors and would definitely recommend, five star service, thanks for all your help, Mike & Jo.

I expressed interest in a luxury vehicle and was asked to pay a refundable holding fee of £500 pending my inspection and test drive of the vehicle on the weekend as the dealership is located 4 and a half hours away from my home by road. Following my initial enquiries into the vehicle, usual checks HPI, MOT etc, I decided to withdraw my interest and I communicated this to the dealership immediately, by the start of the following business day. I requested a refund of my refundable holding deposit and the dealership has refused. This conduct is very unethical and I cannot recommend this dealership.