purchased a car 19 month ago perfect, only just found a problem with v5 , dragos bought car back from me at a very very good price and i recieved payment whilst sat in the office. couldn,t have got better sevice anywhere in the country 10/10 many thanks again phil haynes

Called ahead and made an app to see an electric car after seeing it on autotrader, arrived after a long drive with 2 kids to find a very uninterested team, tried to buy the car only to find it had gone up in price ( cashing in on the petrol shortage perhaps?) that day. mark the ‘salesman’ apparently couldn’t discuss anything without his boss ( so why bother making appointments to see a member of the sales team if they can make any sales decisions??) who was out and couldn’t be disturbed on his day off?? Mentioned that the car still had the original price hanging in the window so should be sold at such, mark then did call his boss only to say he didn’t want to Honor the price regardless of the price on the car or our inconvenience. Mark said he couldn’t poss bother the boss again but would speak to him in the morning first thing and call us back and not to worry as the car wouldn’t be sold over night. No callback at all from garage and car removed as sold on Wednesday. Shocking customer service and really inconsiderate and unprofessional behaviour from a garage clearly cashing in on a crisis regardless of customer care. The whole team were uninterested and couldn’t even be bothered to offer us a seat, a drink or any care whatsoever. Mark didn’t even bother to get up out of his chair. Wouldn’t recommend at all, got a bad feeling from start to finish.

Car did not have Campbeltown changed leading upto the required date. A Campbeltown should not be left until the drop dead date identified. We purchased the car with 4-5 months of the drop dead date. When raised this with after sales I was told I should have asked the exact question and there is nothing they would do about it. (However he could see where I was coming from)!!!! Extremely poor!

Brought transit custom van paid cash 13000 grand not finance Issues straight away Spoke with Rob .. Completely wasted time And effort .. Had to bring van ford pay nearly £400 Had van mot there for my peace mind must have been fake . Because ford ce brake disk was not fit for purpose..rob shame on you

Thanks, Mark,Richard and Jim see you in a couple of years!! Bill Doyle.

Purchased a 4-year-old Mazda at the end of 2017 from RW Cars Derby and although I was fairly happy with the car I was less than pleased with how terrible it failed it first MOT 7 months and was handed a bill of £850. The garage was quite surprised that the vehicle would have been sold with so much wear considering I do not do a huge amount of mileage with the car. I was also told when purchasing the vehicle there was a full dealer service history, according to Mazda, the car was not serviced last year. I have since emailed my concerns to RW Cars but they have chosen to ignore me. Avoid this place or make sure you only purchase a car from them that has just been serviced and through it MOT to avoid any nasty shocks! Also make sure the car comes with both keys, they avoided telling me there was only one and stupidly only ask for it after I had handed over the money.