junction 17 from Junction 17 Cars Grantham in response to Impressed with BMW

Hi Barry, Thank you for your feedback — we really appreciate you sharing your experience. We’re pleased to hear the BMW 6 Series met the specification you were looking for and that the car itself made a strong impression. However, we’re sorry to hear you feel the preparation could have been better. That’s taken on board, as we always aim to have every vehicle presented to the highest standard before handover. If there’s anything specific you feel we could have improved or anything you’d like us to look into further, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Near perfect service

Hi Andrew, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear you’re loving your Kia Stinger and that you’re happy with the service overall. It’s a fantastic and rare car, so it’s great to know you’re enjoying it. However, we’re sorry to hear about the issue regarding the logbook. We completely understand how important this is, and that’s certainly not the standard we aim to provide. If you haven’t already received it, please contact us directly and we’ll look into this for you as a priority. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Everything was positive!

Hi Joe, Thank you for your great feedback — we really appreciate you taking the time to share it. We’re pleased to hear you’re happy with your Nissan and that you had a positive experience with our team. It’s also great to know everything was handled well on the day and that you finally got the car you wanted! We’re sorry to hear you had to replace the battery shortly after collection. As advised, if reimbursement was agreed, please do give us a call and we’ll be happy to look into this for you and get it sorted. Thanks again for the five-star review — we really appreciate it 😊 Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Pretty good quality

Hi Joshua, Thank you for your feedback — we really appreciate you taking the time to share your experience. We’re pleased to hear you found the BMW M2 to be good quality and within a sensible mileage range, and that the purchase process was smooth and completed quickly for you. It’s great to know the transition from your previous M135i to something more affordable still left you with a car you’re happy with. If there’s anything you need going forward, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Very friendly

Hi Jacob, Thank you for your kind feedback — we really appreciate it. We’re delighted to hear you’re very pleased with your car and that you found our team friendly and supportive throughout your experience. It’s great to know everything met your expectations. We really appreciate your recommendation to your friends — that means a lot to us. If you need anything in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Impressive turn around

Hi Geoff, Thank you for your feedback — we really appreciate you taking the time to share your experience. We’re pleased to hear you were impressed with the quick turnaround and that you chose the BMW 2 Series with us. However, we’re sorry to hear you were disappointed with the adjustment made regarding the wheels. We understand that this can be frustrating, especially when part of a part-exchange valuation. Any deductions are made based on the condition of the vehicle at inspection, but your comments have been noted and will be reviewed. If you’d like to discuss this further, please feel free to contact us directly and we’ll be happy to go through it with you. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Quick fix

Hi Kiran, Thank you for your feedback — we really appreciate you taking the time to share your experience. We’re pleased to hear that despite a rocky start, you felt the situation was handled fairly and resolved quickly. That’s exactly what we aim for when issues arise. We also appreciate your comment regarding being more thorough with customers. This is helpful feedback and will be passed on to the team so we can continue improving our communication and overall experience. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Luke was a gentleman

Hi Shamim, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear everything has been good with the car while it’s been in use, and that your Auntie is happy with it. It’s also great to know Luke looked after you well and made the process smooth when you came in. We’ll be sure to pass your kind comments on to him. Thank you again for the five-star review — we really appreciate your support. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Spot on

Hi Finlay, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear you’re getting on well with your BMW 2 Series and that the car is spot on for you. It’s also great to know the process was quick and everything was completed smoothly within a few days. We do note your comment regarding difficulty getting hold of Ian at times. While we’re glad he was helpful when you spoke, we understand how important consistent communication is and your feedback has been noted for review. If you need anything going forward, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to I've had a great experience

Hi Kaiden, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear you’re very happy with your car and that you’ve had a great experience with our team. It’s also great to know the preparation of the vehicle met your expectations and that everything has been smooth so far. We really appreciate you keeping us in mind for the future, and if you ever need anything, we’re always here to help. Kind regards, The Team at Junction 17