The Fiesta's a nice little car and it's been fine since we bought it. The only small issue was that we couldn't tax it with the document provided initially, so we had to wait for the correct one to come through the post - I'm over it now though ha! Nathan at Motortrust's Lancaster branch was great! He took a deposit over the phone, I paid for it there and then when I saw it and they actually had it delivered to me. I work away during the week but Nathan was good enough to arrange a time when the missus was off work which was spot on. I've given him a 4.5 out of 5 as it would've been nice to have had a bit of petrol in it!

We bought a Nissan Qashqai from the here and it's all been very positive. It’s mainly used by my daughter who drives it regularly on longer motorway journeys back and forth to Carlisle. I told her it was time to upgrade her little Peugeot 207 with doing so many miles and she’s been happy with how the Qashqai's been running - I'm just there to make sure there's plenty of petrol in it haha! Mechanically it pulls well and it's been reliable so far. There's a couple of knocks and rattles, but what do you expect with a car from 2014? Plus it's nothing that can’t be checked out. The team at the garage were absolutely brilliant to deal with. Communication was great, we got a good deal and the turnaround was quick. Everyone we spoke to was friendly and helpful. We were happy with the service we received and had no complaints about how everything was handled. Based on our experience, we’d happily recommend Motortrust Lancaster to anyone else looking for a similar experience. Thanks from happy customers!

I've still not had chance to get my car booked in to get the reversing sensors reactivated and the rear window defroster sorted. To be fair I've not even had time to contact Motortrust's Lancaster branch about it yet as it's been a bit busy. The guys at the dealership were all good though and their turnaround times were all good too, but I'm going with 4.5* just to be awkward haha!

My VW Golf's been running fine but I did have some problems with Motortrust at the beginning. Initially I'd noticed there were scratches on the car which they said they'd rectify, but when I went to collect the car I noticed they'd only sorted some of them, not all of them. We went back and forth a few times on that, plus a slow puncture etc. The car itself is absolutely fine, but it was less than ideal having to go backwards and forwards repeatedly. Luckily the dealership's only 15mins away from me, and the proximity's the reason I chose them in the first place so I tried my best to be patient as I really liked the car.

We recently bought a Range Rover from Motortrust and overall the experience was excellent! We found the car online and were planning on travelling down from Glasgow, so good communication was really important to us. After a slow start with the first person we dealt with, the second member of the team (Ben) was absolutely brilliant. Once Ben took over, everything moved incredibly quickly from finance to arranging collection, and it genuinely went from enquiry to done and dusted by the next morning. A really convenient part of the process was the use of WhatsApp, which made it easy to send documents and updates while I was at work without being on the phone constantly. The only outstanding thing we’re still waiting for the V5, but aside from that we’re very happy with the service and would recommend Motortrust to others.

The dealership did a good job and my experience was pretty much perfect. I've got an issue with my rear view mirror but it's not a big problem. I found the staff were all very friendly, gave great service and got my finance sorted quickly for me.

So far so good with my Tesla and my experience with Motortrust Lancaster was mostly alright. The only small niggles were that I didn't get an MOT certificate and I got 2 new tyres when I was told I was getting 4, but the staff-side was fine and everyone was friendly. It would've been five star feedback if it wasn't for those couple of bits.

5 great service and great communication. Special thanks to Ben.

Karl was absolutely brilliant right from the get go. He talked us through everything from when we first walked in right until we left with the car. We haven't had any problems at all which is always a big bonus, it was nice to just go in have a easy buying process and drive off so thanks Karl.

Saw the car online, found the staff to be quick at responding, it did however take over a week for the car to be prepped and before I could take it home which I think this could be improved. However the car is great had no issues and all in all I would say it was a pretty smooth process.