Anonymous, March 2026
"Very helpful and attentive"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
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Everything has been fine with the car and the customer service was good, the only issue was there was hidden fees in regards to a presentation fee and added on extended warranties. It did feel dampen the experience a little. However the staff themselves I couldn't fault them, very helpful and attentive. There wasn't any added extra pressure on the sale, we took it for a test drive and got long enough to make sure it was the right car for us. The reason we went to Junction 17 was because they had 2 cars almost identical so it gave us the option to assess what we wanted. Overall I would rate our experience a 4/5.
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junction 17 from Junction 17 Cars Grantham in response to Very helpful and attentive
Hi,
Thank you for taking the time to share your feedback — we really appreciate it.
We’re pleased to hear that overall everything has been fine with your car and that you found our team helpful, attentive, and not pushy during the sales process. It’s also great to know you had the opportunity to compare similar vehicles and felt comfortable making the right choice after a proper test drive.
However, we’re sorry to hear that the presentation fee and extended warranty options left you feeling that the experience was slightly dampened. We do understand how this can impact perception, and your comments have been noted so we can review how this is communicated more clearly going forward.
We really appreciate your balanced review and your 4/5 rating. If there’s anything you need in future, we’re always here to help.
Kind regards,
The Team at Junction 17
Mark S, March 2026
"Fair price for my part exchange "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues
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I saw a Jaguar F-Type for sale and put my car up for sale so I could get the Jaguar. Completely Coincidentally Junction 17 actually reached out to me about buying my car! We agreed on a part exchange and I was happy for the price that I was offered for my car. I dealt with Charlie who was excellent it was a shame he wasn't there when I went to collect the car. The other salesman who was there stepping in wasn't exactly amenable I will say. ANother thing was the car didn't come with a V5 so I did have to pay to get a V62 and sort that out myself which is why I would rate a 4 not a 5. However I am very happy with the car itself and praise to Charlie for his service.
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junction 17 from Junction 17 Cars Grantham in response to Fair price for my part exchange
Hi Mark,
Thank you for taking the time to leave your feedback — we really appreciate it.
We’re really pleased to hear you’re happy with your Jaguar F-Type and that the part exchange process worked well for you. It’s also great to know Charlie provided an excellent level of service and looked after you during the sale — we’ll be sure to pass your kind comments on to him.
However, we’re sorry to hear that your experience on collection day didn’t quite meet expectations and that the absence of the V5 caused inconvenience. We completely understand how frustrating that would have been, and your comments will be reviewed internally to help us improve.
Despite this, we’re glad you’re enjoying the car and thank you for your honest 4-star rating.
Kind regards,
The Team at Junction 17
Rik, March 2026
"Laid back "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
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The range rover sport I purchased from Junction 17 has been alright, not too bad. Overall it was easy to get sorted out and Luke who dealt with me was laid back throughout.
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junction 17 from Junction 17 Cars Grantham in response to Laid back
Hi Rik,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear the Range Rover Sport has been working out well for you and that the process was easy to get sorted. It’s also great to know Luke looked after you in a relaxed and straightforward way throughout your experience.
If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Dana C, February 2026
" No complaints!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
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Just fancied a change in car and went with the Porsche Cayenne, which we bought back in January. Great car and no complaints. Good customer service and everyone was helpful. No reason not to give it a 5.
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junction17 from Junction 17 Cars Grantham in response to No complaints!
Hi Dana,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re delighted to hear you’re enjoying your Porsche Cayenne and that everything has been trouble-free since your purchase in January. It’s also great to know you found the team helpful and the customer service to a high standard.
We really appreciate the five-star rating and your support. If you need anything going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Barry G, February 2026
"Solid 4 "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
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The reason for the new car was that I wanted a Stinger. I found the one advertised at Junction 17 on Autotrader. I thought the guys at the dealership were easy enough to talk to and answered all the questions and gave me all the relevant information that I needed. I'd give them a solid 4 and would recommend
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junction17 from Junction 17 Cars Grantham in response to Solid 4
Hi Barry,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear you found the Kia Stinger you were looking for and that our team were easy to talk to, answered your questions, and provided all the information you needed throughout the process.
We also appreciate your honest 4-star rating and your recommendation. If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
James G, February 2026
"Customer service was really good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
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I have been getting on well with the car since the purchase. I came across Junction 17 on Auto Trader whilst specifically looking for the BMW 3 Series. I thought the customer service was really good, and the salesman took me for a test drive, and I would recommend the dealership to others.
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junction17 from Junction 17 Cars Grantham in response to Customer service was really good
Hi James,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear you’ve been getting on well with your BMW 3 Series and that you found us while searching on Auto Trader. It’s great to know you were happy with the customer service and that the test drive helped you make your decision with confidence.
We really appreciate your recommendation, and if there’s anything you need going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Ronald C, February 2026
"Smashing!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Junction 17 made it as smooth as they could have for me, the guy down at the garage was excellent. to be honest it was the Audi itself that bought me to Junction 17 because of the price as well. I went to go see it and it was very smooth and straight to the old gun no problems they made it as smooth as they could. five stars couldn’t have went better.
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junction17 from Junction 17 Cars Grantham in response to Smashing!
Hi Ronald,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear that your experience with us was smooth from start to finish and that the Audi was the car that initially brought you to Junction 17. It’s great to know the team made the process as straightforward as possible for you and that everything went well on the day of purchase.
We really appreciate the five-star rating and your kind words. If you need anything going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Nathan C, February 2026
"The deal went smoothly"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
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The deal went smoothly however the MOT had not been done and this is against trading standards and should not be allowed to take place. Could have had the car taken from me on the drive home due to it having no MOT from the garage.
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junction17 from Junction 17 Cars Grantham in response to The deal went smoothly
Hi Nathan,
Thank you for your feedback — we appreciate you taking the time to raise this.
We’re pleased to hear the purchase process itself went smoothly, however we’re very sorry for the concern caused regarding the MOT. We completely understand how important this is and the worry it would have caused on collection.
We take compliance and vehicle preparation seriously, and your comments will be reviewed internally to ensure this is properly addressed. If the matter hasn’t already been resolved, please contact us directly so we can look into this for you as a priority.
Kind regards,
The Team at Junction 17
Freddie B, February 2026
"No issues "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
There is always room for improvement but overall, I have had no issues all positive I have nothing bad to report. The customer service was really good I was dealt with quite quickly I knew that I wanted a BMW and they catered to me so no complaints.
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junction17 from Junction 17 Cars Grantham in response to No issues
Hi Freddie,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear you’ve had a positive experience overall and that everything went smoothly with your BMW purchase. It’s great to know our team were able to deal with you quickly and help you find the right car without any issues.
We also appreciate your comment that there is always room for improvement — this is valuable feedback and will be shared with the team as we continue to refine our service.
If you need anything going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Dean M, February 2026
"It was lovely "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The service at Junction 17 was really good in the end aha, I took it back to get an oil change, and the plug was not put in right, and it was leaking but I sent it back and they sorted it out really fast and in the end it was lovely. The Porsche is currently in Bulgaria at the moment but it’s a lovely car.
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junction17 from Junction 17 Cars Grantham in response to It was lovely
Hi Dean,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear that overall your experience with us ended well and that the issue with the oil plug was resolved quickly once brought back to our attention. We always aim to put things right promptly when issues arise, so it’s good to know you were happy with how it was handled.
It’s also great to hear you’re enjoying your Porsche — even from Bulgaria!
If you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
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