Stuart, February 2026
"Luke was spot on!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
It was a straight forward process with junction 17. They took the Seat in as a part ex and highlighted any issues with the car. It was going to take 3 days to get the part so agreed to knock money off for that. I test drove it in the morning, went through the paperwork and got on the road pretty much straight away. Luke was spot on, helped me out with the v5 and just made it a quick experience.
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junction 17 from Junction 17 Cars Grantham in response to Luke was spot on!
Hi Stuart,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear the process was straightforward and that the part exchange and paperwork all went smoothly for you. It’s great to know the test drive, agreement, and handover were all handled quickly and efficiently.
We’re also glad Luke looked after you well and was able to assist with the V5 and keep everything moving for you.
If you need anything going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Anonymous, February 2026
"Happy with the car"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
My experience overall was okay. The main thing that I would have hoped to be different is for the car to be more presentable, but other than that, it all was good, and I am happy with the car.
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junction17 from Junction 17 Cars Grantham in response to Happy with the car
Hi,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear that overall your experience was okay and that you’re happy with the car. However, we’re sorry to hear that the presentation of the vehicle didn’t fully meet your expectations. This is something we take seriously, and your comments will be fed back to the team to help us improve our preparation standards.
If there’s anything further you need, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Scott, January 2026
"Easy process "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
It was an easy process. Junction 17 was the closest to me with the car we wanted. They left me alone to look around it and take it out, it was spot on. It might have been a 5 star if they made me a Cuppa, there was a kettle in there!
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junction17 from Junction 17 Cars Grantham in response to Easy process
Hi Scott,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear the process was easy and that you were happy with the vehicle. It’s great to know you were able to look around the car in your own time and take it out for a proper test drive.
We also appreciate the light-hearted comment — noted on the cuppa! ☕ We’ll take that on board.
If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Gary B, January 2026
"Returning customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I have dealt with Junction 17 before, never had any problems, if anything has gone wrong they have sorted it for me no problems. Pleased with my vehicle so I'd rate them a 5 star.
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junction17 from Junction 17 Cars Grantham in response to Returning customer
Hi Gary,
Thank you for your feedback — we really appreciate your continued support.
We’re pleased to hear you’ve had a positive experience with us again and that any issues have been dealt with promptly when they’ve arisen. It’s great to know you’re happy with your vehicle and would rate us 5 stars.
If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Alexander J, January 2026
"Car is running fine"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Been using the car everyday since I have purchased, really pleased with it, all running fine. The customer service at the dealership was okay apart from I was waiting for someone to get back too me a few times. I did feel I had to chase up myself which was a little frustrating, however everything was okay, and anything that needed sorted was done.
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junction 17 from Junction 17 Cars Grantham in response to Car is running fine
Hi Alexander,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear you’re really happy with your car and that it’s been running well since purchase, and that any issues were ultimately resolved for you.
However, we’re sorry to hear you had to chase for updates at times and that communication wasn’t as proactive as it should have been. That’s not the standard we aim for, and your comments have been noted so we can improve our response times and customer communication.
If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Philip, December 2025
"Not great "
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Nice poeple but.......
Collected car 9 miles left of fuel.
Last service by the garage still haven't recived after asking 3 times.
Raining on the day of collection when I got home noticed 2 new budget tyres on back of different makes which they said they had put 2 new tyres on the back but for a high performance car this is crazy as slips in the wet as I found out.
Mot wasnt completed on request. I now have to find time to take before Christmas, which they will pay for, but as working 5.5 days a week, I find it hard to find time.
Apart from that ok.
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junction17 from Junction 17 Cars Grantham in response to Not great
Hi Philip,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear your overall experience was okay and that you found the team friendly during the process. However, we’re very sorry to hear about the concerns you’ve raised.
We understand your frustration regarding the low fuel level on collection, the delay in receiving the service history, and especially the concerns around the tyre specification. We also appreciate how inconvenient it is for you to need to arrange an MOT around a busy working schedule.
This is clearly not the standard we aim to deliver, and your comments will be reviewed internally so we can address these points properly and improve. We’re also glad to hear the MOT cost is being covered, but we appreciate that time is still a real factor for you.
If there’s anything outstanding or if you need assistance arranging anything, please contact us directly and we’ll do our best to help make this easier for you.
Kind regards,
The Team at Junction 17
Nick H, December 2025
"No problems at all"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
First time using Junction 17, great dealership, it was an easy purchase and everything is going well with the transit I purchased. There was some great car options at the dealership including a beautiful Porsche I wish someone would buy for me haha!I would definitely use them again, no problems at all.
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junction17 from Junction 17 Cars Grantham in response to No problems at all
Hi Nick,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear your first experience with Junction 17 has been a positive one and that everything is going well with your Transit. It’s also great to know you found the purchase easy and that you would use us again in future.
We do appreciate your light-hearted comment about the Porsche as well — there are certainly some great vehicles on site at times!
If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Mrs S, December 2025
"Good experience here"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Friendly team
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junction17 from Junction 17 Cars Grantham in response to Good experience here
Hi,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re pleased to hear you found the team friendly. If there’s anything you need in future, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
Mike T, December 2025
"Toyota GT86"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I recently purchased a Toyota GT86, so far so good with the car I have only used it here and there but had no problems it seems to be running well. I've got to say the first visit I was a little disappointed, made an appointment to go, it was 3 hours before getting to the dealership a 90 mile journey. When I arrived there the car battery was completely flat so I couldn't test drive. No one had bothered to check it was working, it was disappointing. I also think that the preparation fee needs to be made clear from the start or even added into the price of the car would be better. But having said that afterwards everything went well, they transferred to another branch so it was closer for me. there was a few things that needed sorting that was all complete. Ultimately I am happy with the vehicle and how everything ended.
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junction17 from Junction 17 Cars Grantham in response to Toyota GT86
Hi Mike,
Thank you for taking the time to share your feedback — we really appreciate it.
We’re pleased to hear you’re happy with your Toyota GT86 overall and that everything is now running well after the initial issues were resolved. It’s also good to know the team were able to get things sorted for you and arrange a more convenient branch transfer.
However, we’re sorry to hear about your initial visit, particularly arriving after a long journey to find the vehicle’s battery flat and unable to be test driven. We completely understand how frustrating that must have been and this is certainly not the level of preparation we aim to provide.
We also appreciate your comments regarding preparation fees and transparency — this is valuable feedback and will be reviewed internally to help us improve clarity for future customers.
Thank you again for your honest review, and we’re glad it ended on a positive note with you happy in the car.
Kind regards,
The Team at Junction 17
Mr P, December 2025
"Brilliant "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Brilliant car and Brilliant service, The car is perfect for me, only downside was there was some mistake with the road tax, but I have managed to sort that out myself.
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junction17 from Junction 17 Cars Grantham in response to Brilliant
Hi,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re delighted to hear you’re happy with the car and that the service you received was excellent. It’s great to know the vehicle is a perfect fit for you.
However, we’re sorry to hear there was an issue with the road tax. While we’re glad you were able to get this resolved, we do appreciate it caused unnecessary inconvenience and your comments will be reviewed internally to help us improve.
If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind regards,
The Team at Junction 17
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