49% Reviews
replied to
95% Recommend
to friend


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472 reviews from our car dealer reviews community
Leave a review for Essex Car Company
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472 reviews from our car dealer reviews community

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"Charlie was as good as gold. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my first time using Essex Car Company in Rainham and based on the service I had from Charlie I would definitely have no qualms about coming back here in the future when I need another car. Charlie was not pushy at all and when I told him I needed to go away and think about things he let me do so. He asked if he could follow up with me in a couple of days to see what I wanted to do about things and when I walked in a few days later to Charlies defence he said he was about to call me but did not want to be pushy and that was the reason he left it a little bit longer before chasing me up, Charlie was good as gold and I cannot thank him more for the way in which he approached everything whilst buying my BMW from him.

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Michael @ Essex Car Company in response to Charlie was as good as gold.

Thank you for your glowing review! We're delighted to hear that Charlie provided you with exceptional service and made your car buying experience pleasant and stress-free. At Essex Car Company, we prioritize providing a friendly and non-pushy approach to help our customers make informed decisions. Charlie's dedication to ensuring your satisfaction is commendable, and we're grateful for your kind words. If you ever need anything in the future, please don't hesitate to reach out. We look forward to welcoming you back to Essex Car Company

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"A family business that cares"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from Essex Car Company after finding them through an online search. I was dealing with Alan who was great throughout the whole sales process, Alan was very friendly, professional and knowledgeable and he made me feel at ease whilst dealing with him. I am very pleased with my car and the service I received from Essex Car Company, they are a family business that cares about their customers and their reputation. I would highly recommend them to anyone looking for a quality used car in Essex. Thank you Alan and Essex Car Company for making my car buying experience a smooth and enjoyable one.

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"Lovely dealership. "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Essex Car Company have been a pleasure to deal with start to finish, the cars they sell all seem to be of a very high quality and all the staff are very friendly. There is a nice vibe in the dealership and the sales doesn't feel pushy or too intense. I purchased a Nissan Juke which is very different to anything I have had in the past, I have always had VW's, Ford and my last car was a Lexus.. none of the cars I have had in the past have been small SUV's either, always hatchbacks. The car is excellent, i needed an automatic because I have recently changed jobs and have found myself doing significantly more driving. The only issue I have had are the brakes seem to be grinding a little bit so I have to let of an put the brakes back on for this not to happen. I haven't had the time to call and sort them out but come the new year I'll be looking to Essex Car Company for support.

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Michael @ Essex Car Company in response to Lovely dealership.

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with Essex Car Company and that our team made your car buying journey enjoyable. Providing high-quality cars and friendly service is what we're all about, and we're delighted that you found the vibe in our dealership welcoming. It's great to hear that your Nissan Juke is meeting your needs, despite the minor issue with the brakes. Please don't hesitate to contact us, and we'll be more than happy to assist you and ensure your car is in top condition. Thank you for choosing Essex Car Company, and we look forward to serving you again in the future!

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"Very friendly and accommodating team."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car has been great, we did have a little bump a week after the purchase unfortunately but it's been running really well, dare I say perfect! The team were lovely, really accommodating for me and my mother. Lovely experience.

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Michael @ Essex Car Company in response to Very friendly and accommodating team.

We're delighted to hear that despite the initial setback, your car has been running smoothly and exceeding your expectations. Our team at Essex Car Company strives to provide exceptional service and accommodate our customers' needs, so we're glad to hear that you and your mother had a lovely experience with us. Thank you for choosing us, and we appreciate your kind words. If you ever need anything in the future, don't hesitate to reach out. Happy driving!

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"So far so good!"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So far so good with my new 5 Series, the car has had a recall from BMW for the EGR, I don't think there is anyway Essex Car Company could have known. The car is really nice and much better than anything we have had in the past, my partner and I are both really enjoying it so far. James has been a pleasure to deal with, we have contacted him a few times post sale to ask questions and queries things we didn't think were quite right, he is always fast to reply and honestly is looking after us. We will need something bigger next year and I think Essex car Company will be our first point of call. Great company to deal with.

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"Trustworthy Dealership. "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The cars alright, running sweet and lived up to the expectations I had. There were a couple issues, things which could have been sorted prior to me collecting the car however, the team at Essex Car Company were very accommodating, took the car back, gave me a car while the issues were being sorted. The whole process was handled well and the attitude was sympathetic towards the issues we had. I've got another 12 months ext warranty through my finance company so will likely use these if I have any more issues.

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Michael @ Essex Car Company in response to Trustworthy Dealership.

Thank you for sharing your feedback with us. We're glad to hear that overall, your car is meeting your expectations. We apologize for any inconvenience caused by the initial issues but are pleased that our team could address them promptly and provide you with a temporary solution. Your satisfaction is important to us, and we appreciate your understanding. Should you encounter any further issues, please don't hesitate to reach out, and we'll be more than happy to assist you under your extended warranty. We look forward to continuing to serve you in the future.

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"Wouldn't go anywhere else..."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the second time we have bought a car from Essex Car Company, and I can honestly say I wouldn't buy a car from anywhere else. The gents at the dealership are fab and really helpful and the cars are top quality. no doubt ill see them in a few years!

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Michael @ Essex Car Company in response to Wouldn't go anywhere else...

Thank you for your loyalty and for choosing Essex Car Company once again! It's wonderful to hear that you've had a consistently excellent experience with us. Our team takes pride in providing top-quality cars and exceptional service to our valued customers. We look forward to welcoming you back for your next car purchase in the future!

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"Exactly what I wanted "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Exactly what I wanted from a car buying experience, professional service, a good quality car and a little bit of a laugh along the way.

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Michael @ Essex Car Company in response to Exactly what I wanted

Thank you for your kind words! Providing professional service while ensuring our customers enjoy the car buying journey is what sets Essex Car Company apart. We're thrilled to have met your expectations and added a touch of laughter to your experience. Here's to many enjoyable drives ahead!

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"Phenomenal Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my new car as a distant sale, which can be very scary but the salesman I dealt with (Sorry I cannot remember his name) was great. He is a real credit to Essex Car Company, he was diligent, polite, knowledgeable and really put me at ease. When I came to collect the car it was exactly how it was described and i am thrilled with it. Couldn't gave them less than 5*

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Michael @ Essex Car Company in response to Phenomenal Service

It sounds like you had an exceptional experience with Essex Car Company! Making a purchase from a distance can indeed be daunting, but it's wonderful to hear that the salesman you worked with made the process seamless. Their diligence, politeness, and knowledge clearly made a positive impression on you, which speaks volumes about their professionalism. It's fantastic that the car met your expectations and that you're thrilled with your purchase. Leaving a glowing 5-star review is a fantastic way to acknowledge their outstanding service. Enjoy cruising in your new car!

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"Land Rover Evoque"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When buying the Land Rover, it was great. The salesman were really great and informative and so polite. really enjoying my new car. Being honest, I have had a couple of issues with the aftercare but this may just because of skeleton staff over the Christmas period. I'm sure it will all work out in the new year.

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Michael @ Essex Car Company in response to Land Rover Evoque

Thank you for sharing your experience with us! We're thrilled to hear that you had a positive buying experience and that you're enjoying your new Land Rover. We apologize for any inconvenience you've experienced with our aftercare services, especially during the Christmas holidays. Rest assured, we are committed to resolving any issues you may have encountered and ensuring your complete satisfaction. If you need any assistance or have further concerns, please don't hesitate to reach out. We appreciate your understanding and look forward to serving you better in the new year. Happy driving!

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Dealership Information

Essex Car Company has been built on a passion for cars and customer service. With over 30% of our customers coming back to purchase another vehicle, we have a loyal and growing customer base. We hold a large stock of all types of models to suit your lifestyle. Call us, email us or pop in for a chat and test drive. Thank you for visiting our site.


But enough about us, what about you? For our customers, buying a used car from Essex Car Company means that from the moment you walk onto our site or contact us over the telephone, you will be treated with respect and courtesy. We are approachable and easy to deal with. We make buying a used car an enjoyable experience; each customer has their own individual sales executive who will ensure that the whole process is smooth and hassle free. Our after sales back-up is second to none.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
472 reviews4.8 out of 5 stars — Rated Excellent
Excellent
391
Very Good
74
Average
2
Poor
3
Terrible
2

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    Contact Information

    Address

    Essex Car Company
    New Road
    Rainham
    Essex
    RM13 9EB

    Get in touch

    01708 865 578
    http://www.essexcarcompany.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 18.00
    Sun 10.00 - 16.00

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    49%
    Percent of reviews responded to by this dealer

    Additional Information About Essex Car Company

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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