49% Reviews
replied to
95% Recommend
to friend


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472 reviews from our car dealer reviews community
Leave a review for Essex Car Company
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472 reviews from our car dealer reviews community

Leave a review for Essex Car Company
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"All good, no complaints,"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The experience with Essex Car Company has been overwhelmingly positive, the customer service buying the car was to a really high standard, very informative and the gentlemen I dealt with very knowledgeable. I love the car, I had a Mini cooper and a Fiesta in the past, both 06 plates and earlier, so a Mercedes C Class has been a massive upgrade in quality for me. The car appealed for it's power, the size and strength of the build in terms of the safety aspects, I was looking for quite a specific trim, I wanted the soft top, premium pack, heated seats and key less entry, all the model features which you would expect from a premium motor. There were a couple bits which lost a mark for me, I spent quite alot of money on the car and it was less than 2 weeks before I needed the service, granted, the salesmen advised it wasn't serviced and could be due anytime but I didn't expect it so soon. On the day of collection, the young man who did the handover didn't seem to have much knowledge on which car I was buying and didn't have the paperwork ready, it was very close to the end of the day however, I can only presume the salesmen had left and someone had been looking after everything. I would certainly consider Essex Car Company for my next car, everything was handled with professionalism and I was able to negotiate a price we were all happy with.

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Michael @ Essex Car Company from Essex Car Company in response to All good, no complaints,

Thank you for sharing your detailed feedback! We appreciate your positive comments on our customer service and the overall car-buying experience. We're thrilled you love the upgrade to the Mercedes C Class and that it meets your specific preferences. Apologies for the timing of the service and any inconvenience during the handover. We'll certainly take note of your feedback to improve our processes. We look forward to the possibility of assisting you with your next car purchase. Safe travels in your Mercedes C Class! 🚗🌟

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"Happy to trust with my business."
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really happy with Essex Car Company as a business, I think I am going to have to come back to them sooner than I hoped as I have had my Audi Q7 has unfortunately been stolen. I will happily trust Essex Car Company with my business once more as the car was excellent and the service was exceptional as well. I was promised a couple bits after sales, they promised to refurbish my wheels and fully service the car, they kept their word but would have been full marks if they had been able to facilitate this a little quicker. I think it took nearly 2 weeks to get these done. Credit where credit is due, this was done to a really high standard.

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Michael @ Essex Car Company from Essex Car Company in response to Happy to trust with my business.

We're truly sorry to hear about your Audi Q7 being stolen, and we appreciate your understanding during this challenging time. We're grateful for your trust in us, and we're glad to hear that you found the car and service exceptional. Apologies for the slight delay in the promised post-sales services, but we're pleased that the refurbishment and full servicing were done to a high standard. If you decide to return, we'll be here to assist you promptly. Thank you for your positive feedback and understanding. 🚗🌟

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"Absolutely perfect!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't do a massive amount of miles but over the last 6 months I have been really enjoying using the Hyundai Tucson I purchased from Essex Car Company, it's a great motor, lots of space, runs very well, looks really nice and ticks all the boxes for what I need. The customer service has been flawless and the whole team have been very friendly and welcoming. I have already suggested to my cousins they should come to Essex Car Company for their cars and will be keeping ,y eye out for an automatic in the new year if they have something simular.

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Michael @ Essex Car Company from Essex Car Company in response to Absolutely perfect!

We're thrilled to hear you've been enjoying your Hyundai Tucson and that it has met all your needs. Thank you for your kind words about our flawless customer service and friendly team. Your recommendations mean a lot to us! We'll keep an eye out for that automatic option in the new year, and we'd be more than happy to assist your cousins as well. Wishing you continued joy with your Tucson! 🚗🌟

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"Excellent start to finish. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The experience dealing with Essex Car Company has been top tier, I have never had a car like this before but liked the look and feel of the Nissan Juke on the test drive and it's been great. I recommend Essex Car Company if you feel it's time for a change and are in the market for a used car, they have something for every budget!

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Michael @ Essex Car Company from Essex Car Company in response to Excellent start to finish.

Thank you for the glowing review! We're delighted to hear that your experience with Essex Car Company has been top tier and that you're enjoying your Nissan Juke. Your recommendation means a lot to us, and we're pleased to offer a range of options for every budget. If there's anything else you need or if it's time for another change, we're here for you. Happy driving in your new Juke! 🚗🌟

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"10 Stars from me!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn't be happier with Essex Car Company and with the VW Tiguan I got from them. The car is great, still driving very well and I cannot foresee any problems there. My friend owns a private garage and has just completed the service for me, he says everything is okay. I would rate Essex Car Company 10 Stars, everything has been very good and I am happy.

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Michael @ Essex Car Company from Essex Car Company in response to 10 Stars from me!

We're thrilled to hear you're so happy with your VW Tiguan from Essex Car Company! It's fantastic that the car is still driving well and that the service went smoothly. Your 10-star rating is truly appreciated. If there's anything else we can do for you or if you have any questions in the future, feel free to reach out. Safe and enjoyable travels in your Tiguan! 🚗🌟

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"Highly recommendble "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased an amazing Mercedes CLA Class from the team down at Essex Car Company, based on my recent experience I have no choice but to rate a 5! The customer care was outstanding, the lads down there were just incredible with me. They knew their stuff and are great at when they do! I can highly recommend Essex Car Company as a highly reliable, brilliant, kind dealership!

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Michael @ Essex Car Company from Essex Car Company in response to Highly recommendble

Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience with Essex Car Company and that the team provided outstanding customer care. Your recommendation as a highly reliable and kind dealership means a lot to us. If you ever need anything or have further questions, we're here to assist. Enjoy your Mercedes CLA Class, and happy driving! 🚗🌟

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"A pleasure working with James "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've had an exceptional experience with this dealership. Everything is running smoothly, and I've purchased a total of six cars from them. I've consistently dealt with the same person, James, who's been my go to for years. I've personally bought three cars, and four of my friends have also made purchases here, and they're equally satisfied. The level of service and reliability is outstanding. James, who's been with the dealership for years, has consistently provided a top notch experience. I'm genuinely delighted with everything, and I have to give it a solid 5 star rating. James' service is unmatched, and his no-pressure approach, along with allowing time to think, truly sets this place apart.

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Michael @ Essex Car Company from Essex Car Company in response to A pleasure working with James

We appreciate your loyalty and are thrilled to have provided you and your friends with exceptional service over the years. It's fantastic to hear that James has consistently delivered a top-notch experience with a no-pressure approach. Thank you for your continued trust and for taking the time to share your positive feedback. We're honored to receive a solid 5-star rating from you. If there's anything else you or your friends need, we're here for you. Happy driving! 🚗🌟

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"Excellent service and Excellent car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I came down to Essex Car Company earlier this year and purchased a wonderful Mercedes C Class that has been nothing short of perfect over the last couple of month. If I remember correctly I was dealing with a very nice chap called David who helped me through the process, he made everything nice and clear and was very helpful from start to finish. Thank you for the excellent car and the excellent service that came with it.

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Michael @ Essex Car Company from Essex Car Company in response to Excellent service and Excellent car

Thank you for choosing Essex Car Company! We're delighted to hear that you're enjoying your wonderful Mercedes C Class and that David provided you with clear and helpful assistance throughout the process. If there's anything else you need or if you have further questions in the future, feel free to reach out. Wishing you many more enjoyable miles in your C Class! 🚗🌟

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"Highly reliable "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A far as I know, the Ford Focus is running well. It was bought a good few month ago but all is well. Highly reliable and a honest dealership!

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Michael @ Essex Car Company from Essex Car Company in response to Highly reliable

Great to hear that your Ford Focus is running well and that you've had a positive experience with the dealership. We appreciate your feedback on the reliability and honesty of the dealership. If you ever have any questions or if there's anything else we can assist you with, feel free to reach out. Safe and happy driving in your Ford Focus! 🚗🌟

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"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So far so good with my Jaguar F Pace. Its a very nice car and it was insanely clean, tidy and just spotless. It was looking so good! The team was very helpful and made everything very clear for me. 5 stars for definite!

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Michael @ Essex Car Company from Essex Car Company in response to ⭐⭐⭐⭐⭐

Fantastic to hear that your experience with your Jaguar F Pace has been positive! We're glad you appreciate the cleanliness and tidiness of the car, as well as the clarity provided by the team. Thank you for the 5-star rating! If you ever need further assistance or have any questions, don't hesitate to reach out. Enjoy your driving in the Jaguar F Pace! 🚗🌟

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Dealership Information

Essex Car Company has been built on a passion for cars and customer service. With over 30% of our customers coming back to purchase another vehicle, we have a loyal and growing customer base. We hold a large stock of all types of models to suit your lifestyle. Call us, email us or pop in for a chat and test drive. Thank you for visiting our site.


But enough about us, what about you? For our customers, buying a used car from Essex Car Company means that from the moment you walk onto our site or contact us over the telephone, you will be treated with respect and courtesy. We are approachable and easy to deal with. We make buying a used car an enjoyable experience; each customer has their own individual sales executive who will ensure that the whole process is smooth and hassle free. Our after sales back-up is second to none.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
472 reviews4.8 out of 5 stars — Rated Excellent
Excellent
391
Very Good
74
Average
2
Poor
3
Terrible
2

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    Contact Information

    Address

    Essex Car Company
    New Road
    Rainham
    Essex
    RM13 9EB

    Get in touch

    01708 865 578
    http://www.essexcarcompany.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 18.00
    Sun 10.00 - 16.00

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    49%
    Percent of reviews responded to by this dealer

    Additional Information About Essex Car Company

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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